Program Evaluation and Optimization Manager

State of Colorado; Denver (CO); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Remote work arrangements

Job summary

Colorado Department of Human Services (CDHS) is seeking a senior leader to direct the Office of Civil and Forensic Mental Health (OCFMH) Data & Evaluation Team. You will plan, develop, and oversee analytics projects, ensuring timely delivery and accuracy of statistical reports for management and external stakeholders.

The role requires eight years of leadership in data analysis and reporting, with strong communication skills.

Qualifications

• Eight years of relevant experience in managing a team, coordinating strategy for performance metric plans, data analysis, creation of implementation and project plans, key metric development, process improvement, and documentation or closely related field equal to eight years.
• Education in Healthcare Administration, Business, Data Analytics or closely related field and/or relevant experience in managing a team, coordinating strategy and associated actions for performance metric plans, data analysis, creation of implementation and project plans, key metric development, process improvement, and documentation or closely related field equal to eight years.
• Preferred qualifications include managing and mentoring teams, experience across multiple teams and systems, health or patient data experience, and experience with electronic health records.

Responsibilities

• Directs and manages all aspects of the OCFMH Data & Evaluation Team by planning, formulating, developing, implementing and facilitating projects.
• Conducts deep-dives into data analytics and systemic issues and questions.
• Provides verbal and written communications for OCFMH Leadership and CDHS Senior Leadership.
• Ensures that projects and reports meet milestones and deadlines, notifying leadership of delays or variances.
• Coordinates development of system changes to support successful outcomes.
• Maintains customer-service focus and professional relationships.
• Leads ongoing improvements to analyses, reports or data results.
• Collaborates on budgeting, legislative initiatives, and new funding requests for capital and operating proposals.
• Oversees data collection systems, analytical approaches and outputs with internal staff and stakeholders.
• Uses statistics to interpret results and explain variances.
• Collaborates with teams to create analytics and data extractions for regulatory reporting requirements.
• Supervises analysts and communicates analytics strategies to leadership.
• Produces quantitative and qualitative evaluations, reports, graphs and interpretations for internal and external customers.
• Establishes quality processes and dashboards to ensure data integrity.

Skills

Leadership

Data analysis

Project management

Verbal communication

Written communication

Education

Healthcare Administration / Business / Data Analytics or related field

Job description

This position is open to current Colorado residents only.

The Office of Civil and Forensic Mental Health (OCFMH) Data and Evaluation Team supports the Mental Health Hospitals, Forensic Services Division Mental Health Transitional Living Homes and other recently formed divisions by conducting research and providing routine and ad hoc statistical and analytical reports for management, regulatory entities and external stakeholders.

Hybrid - Minimum 2 days on-site, 3 days remote.

Please note: These working arrangements are subject to change.

What you'll be doing:

• Responsible for directing and managing all aspects of the OCFMH Data & Evaluation Team by planning, formulating, developing, implementing and facilitating projects and objectives.
• Conducts deep-dives into data analytics and systemic issues and questions.
• Provides verbal and written communications for OCFMH Leadership and CDHS Senior Leadership.
• Ensures that assigned projects and reports meet identified milestones and deadlines. The position notifies appropriate senior leadership and/or managers of any delays, variances or unforeseen miscalculations.
• Participates in and coordinates the development of system changes to support successful outcomes.
• Instills a customer-service focus and accepts responsibility in maintaining respectful and professional relationships.
• Leads ongoing improvements, enhancements, updates and modifications to existing analyses, reports or data results.
• Collaborates with the OCFMH Leadership on fiscal operating budgets and legislative initiatives for new funding requests on capital and operating proposals.
• Performs and oversees the tactical planning, research and data integrity of the OCFMH Data & Evaluation Team. When new analyses are needed, the position oversees the team's collaboration with various OCFMH, Mental Health Hospital (MHH) and internal staff and guides the development of new data collection systems, analytical approaches and report outputs, as needed.
• Using principles and theories of inferential and descriptive statistics, the position performs and oversees the interpretation of results and provides possible explanations for variances in the data as identified by staff.
• In coordination with the BITS/HIT Team, the position collaborates in the creation of new analytics, data extractions and queries in support of the reporting of clinical-performance data for regulatory compliance entities, including The Joint Commission (TJC), the Center for Medicare and Medicaid Services (CMS), the Colorado Department of Public Health and Environment (CDPHE), and the Department of Health Care Planning and Finance (HCPF).
• Supervises the product of other analysts and data management professionals and communicates the advantages and disadvantages of any particular analysis strategy to MHH, OCFMH or CDHS leadership.
• Produces and oversees the production of quantitative and qualitative evaluations, analyses, narrative reports, graphs, and interpretations of agency clinical and operational-performance queries and analyses for customers at all levels within CDHS, and also for the public, Office of the Governor, and the General Assembly.
• Establishes quality processes and tools, engages OCFMH Data & Evaluation Team staff and end users in the creation, development and maintenance of dashboards and other analytical tools as a means of establishing ongoing data integrity for clinical and operations systems.
• Uses scientific methods and standardized statistical practices to research and report on mental health and substance abuse matters for the MHH's Forensic Services Division and the MHTL Homes and their patient population. The position coordinates and collaborates with data collection staff, stakeholders and customers within OCFMH, CDHS and other state agencies as required. The position ensures that the team applies appropriate statistical methodologies and that the analytical systems and outputs are aligned with CDHS and OCFMH policies, state and federal regulations, procedures and forms related to data collection processes.
• Supports positive customer-focused relationships with internal or external stakeholders and/or customers. The position ensures staff participation in group discussions or committee meetings that are relevant to the team's reporting mission. The position maintains a broad skill set, including knowledge of a wide variety of statistical analytic techniques, outstanding verbal and written communication skills, and expertise with pertinent computer programs.
• Oversees the production of data for the “R2E” performance indicator system, consent decree mandates, WPSHA, Federal Block Grants, 27-65 audit teams and other regulatory and key performance indicator metrics not otherwise produced.
• Maintains a broad skill set including knowledge of a wide variety of statistical analytic techniques, outstanding verbal and written communication skills and expertise with pertinent computer programs.
• Supervisions and leads staff in a professional manner.

Experience Only:

Eight (8) years of relevant experience in managing a team, coordinating strategy and associated actions for performance metric plans, data analysis, creation of implementation and project plans, key metric development, process improvement, and documentation or closely related field.

OR

Education and Experience:

A combination of education in Healthcare Administration, Business, Data Analytics or closely related field and/or relevant experience in managing a team, coordinating strategy and associated actions for performance metric plans, data analysis, creation of implementation and project plans, key metric development, process improvement, and documentation or closely related field equal to eight (8) years.

Preferred Qualifications:

• Managing and mentoring teams
• Experience with working across multiple teams and systems
• Experience with health or patient data
• Experience with electronic health records

Conditions of Employment:

• Standard background check and reference check required.
• This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position.
• May be required to have TB testing upon hire, or other public health mandates including vaccines as specified by the State of Colorado.
• May be required to travel in-state to Pueblo, CMHHIP, downtown Denver, or CMHHIFL.
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must:

1. Disclose that information on the application.
2. Explain why the prior termination or resignation should not disqualify you from the current position.
3. Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

CDHS Selection Process Explanation: Employment history is calculated on a full-time basis. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.

• Preferred Qualifications & Competencies: Relevant years of state service experience.

Minimum Qualification Screening Process

A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications. Do not use "see resume" or "see attached."

You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.

Comparative Analysis Process – Structured Application Review

After minimum qualification screening, the comparative analysis process will involve a review and rating of all the information you submit.

Your Work Experience/Job Duties: Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications.

If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.

Supplemental Questions: Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

Appeal Rights

You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.

You or your representative must sign and submit the official appeal form for review.

You can find the official appeal form here.

You must deliver the official appeal form to the State Personnel Board by email, Postmarked in US Mail, Hand delivered, or Faxed within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

About Us & Benefits

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. We offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• State of Colorado Employee BenefitHub Resource Center
• Employee Wellness program
• Excellent work-life programs, such as flexible schedules, training and more
• Remote work arrangements for eligible positions
• *Some positions may qualify for the Public Service Loan Forgiveness Program.

Our Values

• We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.
• Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
• We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
• Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
• We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
• Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

ADA Accommodations

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.

This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to [e-mail].

EEO Statement

The State of Colorado is an equal opportunity employer

We are committed to increasing a “Colorado for ALL