Program Director Program Director Digital Transformation

Intuitive Surgical, Inc.; Sunnyvale (CA); On-site; USD 217,000 - 326,000; Full time

Job summary

Intuitive Surgical, Inc. in Sunnyvale, CA is seeking a Global Operations Transformation Lead to drive business process transformation across global operations through design, implementation, adoption, and sustainment of enterprise systems and digital capabilities.

This role serves as the bridge between Operations and Technology, translating objectives into scalable processes and operating models to support growth, compliance, operational excellence.

Qualifications

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, or Business Administration.
• 12+ years of progressive experience in Manufacturing, Supply Chain, Operations, Business Transformation, or related disciplines.
• Proven leadership delivering large-scale ERP or enterprise transformation programs.
• Deep expertise in manufacturing operations, planning, supply chain, quality, or related operational processes.
• Demonstrated experience leading global cross-functional initiatives.
• Strong analytical, problem-solving, and decision-making capabilities.
• Exceptional communication, facilitation, and executive presentation skills.
• Ability to influence without direct authority and navigate complex organizational dynamics.

Responsibilities

• Lead transformation across global manufacturing operations and functions, driving scalable processes.
• Design and optimize end-to-end processes to establish future-state capabilities and governance.
• Partner with IT, Finance, and Global Operations COEs to ensure solutions meet objectives.
• Oversee planning and execution of global transformation initiatives with governance and risk management.
• Develop and execute change management and communication strategies for executive stakeholders.
• Track ROI and operational benefits, ensuring data-driven decisions.

Skills

Leadership

ERP transformation

Manufacturing operations

Cross-functional collaboration

Strategic thinking

Stakeholder management

Change management

Executive communication

Education

Bachelor's degree in related field

Tools

SAP S/4HANA

SAP ME

Job description

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies-like the da Vinci surgical system and Ion-have transformed how care is delivered for millions of patients worldwide.

We're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful-because every improvement we make has the potential to change a life.

If you're ready to contribute to something bigger than yourself and help transform the future of healthcare, you'll find your purpose here.

Job Description

The Global Operations Transformation Lead is a strategic leadership role responsible for driving business process transformation across global operations through the successful design, implementation, adoption, and sustainment of enterprise systems and digital capabilities.

This leader serves as the primary bridge between Operations and Technology, ensuring business objectives are translated into scalable processes, system capabilities, and operating models that support growth, compliance, operational excellence, and organizational agility.

The ideal candidate possesses deep expertise in manufacturing and operational processes, strong business acumen, and the ability to influence and align stakeholders at all levels of the organization.

Key Responsibilities

• Program Leadership: Lead Transformation across global manufacturing operations and functions, ensuring alignment on scope, priorities, timelines and deliverables. Bridge business, process and technology to drive transformation and develop global, scalable processes.


• Business Process Excellence: Lead a cross functional team of Manufacturing, Planning, Quality, Warehouse, Finance and Engineering in the design and optimization of end-to-end processes to establish future-state business capabilities, governance, and process standards aligned to enterprise objectives and industry best practice. Facilitate cross-functional workshops and decision-making forums to establish aligned business processes and scalable operating practices.


• Cross Functional Collaboration: Partner closely with IT, Finance, Global Operations COEs and other related functions to ensure solutions meet business objectives while fostering a culture of collaboration, accountability, and continuous improvement. Drive alignment across cross-functional stakeholders to establish global process templates and governance models.


• Program Leadership & Execution: Oversee the planning and execution of global transformation initiatives across multiple workstreams, establishing effective governance, milestone tracking, and reporting to ensure transparent and reliable delivery. Proactively manage risks, dependencies, and organizational impacts, while driving alignment across interconnected enterprise initiatives and identifying opportunities to maximize business value and resources.


• Stakeholder Engagement, Change Management & Communication: Build strong partnerships with functional leaders, site leadership, IT teams, and executive stakeholders across regions and functions to drive alignment, engagement and adoption of transformation initiatives. Develop and execute communication and change management strategies that support organizational readiness and business outcomes. Translate complex business, operational, and technical concepts into clear, actionable messages, and deliver executive presentations, steering committee updates, and transformation communications that drive informed decision-making and stakeholder commitment.


• Value Realization: Track realization of success metrics, ROI and operational benefits including productivity, quality, inventory optimization, service levels, compliance, and cost performance. Ensure decisions are data-driven and tied to measurable business outcomes.

Qualifications

Required Qualifications

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, Business Administration or related field.


• 12+ years of progressive experience in Manufacturing, Supply Chain, Operations, Business Transformation, or related disciplines.


• Proven leadership experience delivering large-scale ERP or enterprise transformation programs.


• Deep expertise in manufacturing operations, planning, supply chain, quality, or related operational processes.


• Demonstrated experience leading global cross-functional initiatives.


• Strong understanding of business process design, process governance, and operating model transformation.


• Exceptional communication, facilitation, and executive presentation skills.


• Strong analytical, problem-solving, and decision-making capabilities.


• Ability to influence without direct authority and navigate complex organizational dynamics.

Preferred Qualifications

• Experience with SAP S/4HANA, SAP ME, or related enterprise platforms.


• Experience implementing global process templates and standardized business models.


• Medical device, or regulated industry experience.


• Lean, Six Sigma, APICS, SCOR, or related certifications.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government's licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (\"TCP\") (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee's start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on

business need and/or on the selected candidate's experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the

candidate's qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.

Accommodation & Accessibility Notice

Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at (email protected) .

Base Compensation Range Region 1: $217,400 USD - $326,000 USD

Base Compensation Range Region 2: $184,800 USD - $277,100 USD

Shift: Day

Workplace Type: Purposeful Onsite - This job requires being onsite for leader-defined events and activities which could be monthly/annually. Onsite frequency may increase based on business need.