Program Director III

UNAVAILABLE; Shoreline (WA); On-site; USD 89,775 - 109,725; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Generous paid time off

403(b) Employee Savings Plan

Job summary

The Program Director at the Coordinated CareAgency in Shoreline will lead a dedicated team in providing essential services to individuals and families experiencing homelessness. This role involves ensuring the effective operation of a 24/7 facility while fostering a supportive community. Candidates should have significant experience in social services and a strong commitment to harm reduction practices. The position offers a salary of $99,750.14 annually, along with comprehensive benefits including medical, dental, generous paid time off, and more.

Qualifications

• Four years of experience in social services or low-income housing.
• Two years of experience in a Housing First/Harm Reduction model.
• Strong leadership skills in hiring and coaching.

Responsibilities

• Oversee daily operations and provide leadership to staff.
• Develop strategies to support at-risk residents.
• Ensure compliance with Washington Tenant-Landlord law.

Skills

Supervisory skills

Crisis intervention

Culturally competent services

Education

BA in Human or Social Services

MSW or other Master’s level degree

Tools

Word processing applications

Spreadsheet applications

Job description

Overview

Coordinated CareAgencyworkscollaboratively to provide a continuation of services from Shelters to Permanent Supportive Housing to individuals and families who have experienced homelessness in King County.We believe that everyone deserves a safe, affordable place to call home. People experiencing homelessness come to us with complex histories; it takes a highly collaborative, creative team to help end the cycle of homelessness permanently. Grounded in this philosophy, theCCADivision Director is an integral part of a team that provides leadership,visionand support to a diverse group of shelter programs serving households experiencing homelessness in King County.

St. Margaret Place is a100-unit Permanent Supportive Housing property thatutilizesa housing first, harm reduction model for single adults moving out of homelessness. King County Coordinated Entry provides the housing referrals for the units.Thirtyunits serve veterans referred through the VA.The building has both studio and one-bedroom apartments.Shoreline PSHis staffed 24 hours/dayandofferson-site case management services.

Position Description: The Program Director provides leadership and supporttothe24/7services andfacilitiesstaff.In addition to overseeing the day-to-day operations, the Program Director coordinateswith community partners to create a service-rich environment for the residents.This position offers an exciting opportunity todevelopand expandHousing Firstand Harm Reductionbestpracticesthat honor and respect the dignity of each resident.

This position is compensated at $99,750.14 per year

Full‑time, 40‑hour position include a competitive benefits package:

• Medical, dental, and vision coverage, plus life insurance and long‑term disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Generous paid time off, including paid sick leave, 15 vacation days, 12 paid holidays, and 1 personal holiday
• CCS/CHS 403(b) Employee Savings Plan
• Employee Assistance Program (EAP)

Responsibilities

Supervision/Leadership

• Provide supervision,leadershipandmentoring
• Develop and safekeepa culturally and ethnically diverse work environment.
• Overseestaffhiring, recognition, annual reviews, and disciplinary actions
• Promote and support best practices in:Housing First /Harm Reduction,Loss and Grief,Trauma-Informed Care, Aging in Placeand other relevant topics.

Supportive Services/Resident Relations

• Buildcommunity and promote a comfortable home for all residents.
• Eviction Prevention:Developcreative strategiesand interventionsto support residents who areat risk of losing their
• EmergencyResponse:Provideleadership in de‑escalation and crisis i
• Resident Care:Ensurequality end of life care for residents.Support staff and residents copingwithloss and grief.

Property Management & Compliance

• Maintain95%occupancy standards
• Oversee compliancewhen filling vacant units.
• Adhere to Washington Tenant-Landlord law when issuing legal notices.
• Ensure data quality on several platforms.

Fiscal Management

• Submittimelybillings, reports, and invoices.
• Ensuretimelyandaccuraterent collection.
• Prepare annual housing and services budgetand funder budgets/applications.
• Practice strong fiscal stewardship through monitoring and controlling expenses.

Facilities Management

• Plan long-termbuilding improvementsandpreventative maintenance projects.
• Conductregularapartment and building inspectionsand pest control.
• Developtheproperty’s emergency preparedness plan and safety protocols.

Other

• Maintain regular, scheduled office hours.
• Respond to after-hours emergencies and share on-call responsibility.
• Develop andmaintainpartnerships with organizations to support low-income housing.
• Perform other duties as assigned.

Job ConditionsThis position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectiousmaterial. Other exposures could include cleaning supplies, bedbugs, chemicals involved in pest control,paintand other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. Working conditions include interruptions, crisis response, and regular interactions with individuals who are dealing with issues of chemical dependency and/or mentalillness, orare experiencing anger or frustration.

Qualifications

Minimum Qualifications

• Four years of experience working in social services or low-income housing (BA in Human or Social Services plus two years of work experience may substitute for the work requirement)
• Two years of experience working in a Housing First/Harm Reduction service delivery model, either in housing or shelter.
• Strong supervisory and leadership skills: hiring, coaching,trainingand evaluating.
• Knowledge of the issues and obstaclesencounteredby chronically homelesspersons withsubstanceuse disorders.
• Demonstrable skills in addressingmental health, domestic abuse,andsubstance use disorders, crisis intervention and other issues related to homelessness.
• Ability to communicate effectively,both orally and in writing.
• Proficiencyin word processingand spreadsheet applications;ability to learn property management software.
• Support and uphold the mission,beliefsand values ofCatholic Community Services (CCS).
• Demonstrate the necessary attitudes,knowledgeand skills to deliverculturally competentservices and work effectively in multi-cultural situations.

Preferred Qualifications

• MSW or otherMaster’s level degree.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.

EMPLOYEE/EMPLOYER PLEDGE: We will not tolerate attitudes, behaviors, or statements that alienate, offend, or injure any person associated with CCS because of their racial or ethnic origin. We will enable and support all efforts to become aware of and eliminate racism and racist behaviors within CCS and the broader community. We will take exceptional steps to identify and root out such biases, especially where there appear to be long standing, institutional patterns of unacceptable behavior or lack of performance.