Program Director, Business, Community & Physician Relations (Hybrid)

Memorialhermann; Sugar Land (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Memorial Hermann is seeking a Program Director for Business, Community & Physician Relations. The role focuses on developing strategic relationships with employers, physicians, and community organizations to advance growth, market presence, and stakeholder engagement.

The role collaborates with clinical, operational, marketing, and executive teams to align external affairs with organizational priorities and trust-building community partnerships.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Marketing, Communications, Public Relations, or a related field.
• Minimum 5 years of progressively responsible experience in healthcare business development, physician relations, community relations, employer relations, or related fields.
• Demonstrated ability to develop and maintain relationships with employers, physicians, business organizations, chambers of commerce, educational institutions, workforce development agencies, and government stakeholders.
• Strong verbal and written communication, presentation, and interpersonal skills.

Responsibilities

• Serve as primary liaison between the hospital and external stakeholders including employers, physicians, medical staff leaders, chambers of commerce, and government officials.
• Develop, cultivate, and maintain strategic relationships to strengthen market presence and community engagement.
• Support employer relations and business development by identifying workforce health needs and expanding occupational medicine services.
• Coordinate physician engagement initiatives including provider onboarding and executive engagement opportunities.
• Drive community outreach and external affairs initiatives aligned with organizational priorities.

Skills

Business development

Relationship management

Stakeholder engagement

Communication

Presentation skills

Leadership

Analytical thinking

CRM systems

Microsoft Office

Education

Bachelor's degree in Business Administration, Healthcare Administration, Marketing, Communications, Public Relations, or related field

Tools

CRM systems

Microsoft Office

Presentation software

Business analytics tools

Job description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The Business, Community & Physician Relations Program Director is responsible for developing, managing, and expanding strategic relationships that advance the hospital's growth, reputation, market presence, and community impact. Serving as a key ambassador for the organization, this position builds and strengthens partnerships with employers, physicians, medical staff leaders, business organizations, chambers of commerce, economic development entities, educational institutions, community organizations, and government stakeholders. The Program Director leads business development, employer relations, physician engagement, community outreach, and external affairs initiatives that support organizational objectives and enhance stakeholder engagement. Working collaboratively with clinical, operational, marketing, communications, human resources, government relations, and executive leadership teams, the Program Director ensures alignment of stakeholder engagement strategies with organizational priorities while fostering exceptional service, community trust, and long-term partnership growth.

Job Description

Education:

Bachelor's degree in Business Administration, Healthcare Administration, Marketing, Communications, Public Relations, or a related field required; Master's degree preferred.

Licenses/Certifications:

(None)

Experience / Knowledge / Skills:

• Five (5) years of progressively responsible experience in healthcare business development, physician relations, community relations, employer relations, occupational health, external affairs, sales, marketing, public relations, or a related field.
• Demonstrated experience developing and maintaining relationships with employers, physicians, healthcare leaders, business organizations, chambers of commerce, community partners, educational institutions, workforce development agencies, and government stakeholders.
• Knowledge of healthcare delivery systems, occupational medicine services, workers' compensation programs, employer-sponsored healthcare initiatives, and physician engagement practices.
• Strong business development, networking, relationship management, and stakeholder engagement skills.
• Excellent verbal and written communication, presentation, facilitation, and interpersonal skills.
• Ability to effectively interact with executives, physicians, employers, elected officials, community leaders, and other key stakeholders.
• Strong leadership, organizational, analytical, problem-solving, and customer service skills.
• Proficiency in Microsoft Office applications, CRM systems, business analytics tools, and presentation software.
• Ability to manage multiple priorities, projects, and stakeholder relationships in a dynamic environment.

Principal Accountabilities

• Serves as the primary liaison between the hospital and key external stakeholders, including employers, physicians, medical staff leadership, business organizations, economic development groups, workforce development agencies, chambers of commerce, community organizations, educational institutions, and government officials.
• Develops, cultivates, and maintains strategic relationships that strengthen the hospital's market presence, enhance community engagement, support physician alignment, and advance organizational goals and growth initiatives.
• Supports employer relations and business development activities by identifying workforce health needs, cultivating client relationships, developing new business opportunities, and expanding occupational medicine and employer-focused healthcare services.
• Serves as a point of contact for employer clients, helps ensure exceptional customer service, resolution of concerns, coordination of service recovery efforts, and identification of opportunities to strengthen and expand partnerships.
• Partners in the promotion of occupational medicine and workforce health services, including workers' compensation, injury management, pre-employment physicals, drug and alcohol testing, DOT services, wellness programs, immunizations, and related employer healthcare initiatives.
• Coordinates and supports physician engagement initiatives where applicable, including provider onboarding, physician communications, medical staff meetings, recognition programs, executive engagement opportunities, community outreach efforts, and strategic relationship management.
• Develops and executes community engagement