PROGRAM DIRECTOR

Apis Services, Inc.; Wilmington (DE); On-site; USD 85,000 - 125,000; Full time

Job summary

Apis Services, Inc. is hiring a Program Director to lead a service line delivering community-based supports. You will supervise staff, align operations with regulatory standards, and ensure program quality and financial stewardship.

The role emphasizes trauma-informed, person-centered services and collaboration with clinical directors. The ideal candidate holds a Bachelor’s in human services or business management (Master’s preferred) and has 3+ years supervising staff in human services, with

Qualifications

• Bachelor’s degree in human services or business management is required or preferred.
• Master’s degree is preferred.
• Experience supervising staff and programs in human services.
• Knowledge of state regulations and IDS guidelines.
• Ability to use computers, relevant technology, and mobile devices.
• Excellent verbal and written communication skills.

Responsibilities

• Provide leadership and supervision to program staff and maintain an environment aligned with RHD values.
• Oversee recruitment, hiring, training, evaluation and disciplinary processes.
• Ensure staffing vacancies are filled in partnership with HR.
• Manage program operations, data collection, reporting, and compliance with regulations.
• Collaborate on quality initiatives and ensure ISPs/treatment plans are current.

Skills

Leadership

Communication

Supervision

Strategic planning

Computers & technology

Education

Bachelor’s degree in human services or business management

Master’s degree preferred

Job description

Resources for Human Development (RHD) is accepting applications for our Program Director opportunity.

The Program Director is responsible for ensuring the creation of an environment conducive to the provision of service for the individuals supported by the program, including providing supervision to ensure adherence to program Regulations for supporting the Service Line program participants with significant Behavioral Challenges in a residential setting in the community. The Program Director is held accountable for ensuring that the program is managed and held to the highest standards. This includes clinical quality, quality assurance, financial management, funder requirements, recruitment and retention, communications, compliance, revenue cycle, and general program operations. A commitment to the RHD values should be demonstrated as job duties are performed.

Leadership, Staff Management and Organizational Strategy

• Supervises program staff and maintains an organizational culture and services where professionalism, quality care, employee engagement and empowerment, and services that further RHD's values are recognized and rewarded.
• Ensure that the program team is knowledgeable about the corporate strategic and service line operational initiatives and provides an understanding of each initiative and how it relates to directly to their program.
• Develops and monitors program using metrics to ensure quality staff support, oversight, and development throughout the program.
• Oversees and participates in the recruitment, hiring, training, evaluation and disciplinary process for all employees.
• Ensures program is filling staffing vacancies in partnership with the HR Team.

Program Oversight and Evaluation

• Day-to-day operational oversight, supervision, and support of Assistant Directors, Site Supervisors, and other program staff for programs/services in a region to ensure high-quality service delivery
• Promotes and supports a working environment consistent with the culture of RHD and RHD Values
• Data collection and reporting, primary liaison with service line and departments.
• Oversight to ensure that all staff members meet or exceed standards set by regulations of the federal, state, and local government, funders, accrediting bodies, and RHD corporate policies.

Quality Assurance

• Collaborate with the Service line Clinical Directors to ensure that services are trauma-informed, person-centered, and that the recognized best practices, including Evidence-Based Practices, are implemented.
• Collaborate with the Clinical Quality team in the implementation of initiatives supporting the related RHD Strategic Objectives and other corporate-wide clinical initiatives.
• Partners with the service line's quality team to ensure best practices in the program and quality enhancements lead to quality outcomes
• Ensures that all consumers have current and appropriate ISPs or treatment plans in place, that their needs are met, and that they are being enabled to experience the highest level of independence possible.

Finance, Development, and Other Operations

• Works with the program team, service coordination team, and revenue cycle team to ensure that all individuals supported have current authorizations and that all services and related notes are entered into the electronic health record timely and according to policy. Assists in the resolution of outstanding/unpaid services and claims
• Authorizes and incurs program expenditures in accordance with the approved program budget in partnership with other leadership, as required
• Oversees program financial processes and transactions, including but not limited to accounts payable, payroll, and consumer funds, to ensure compliance with established policies and procedures
• Communicate funder/government information to the program team to ensure understanding and compliance and attend local funder/government meetings, as requested by the Regional Director.
• Collaborates and supports the ongoing evaluation of program design & services, to enhance program quality & growth.

Education and Experience

• A bachelor’s degree from an accredited college with a major in human services or business management, a Master’s degree preferred.
• 3 years of experience in a human service agency, which included supervision of others, direct service, and program planning.
• Knowledge of and compliance with the State Regulations and IDS Guidelines
• Ability to effectively use computers, pertinent technology, and mobile devices
• Ability to effectively communicate both verbally and in written form
• Ability to support and implement RHD values and beliefs
• Ability to engage clients and staff in effective, therapeutic, and healthy interactions [Professional Certification (if applicable)]
• Criminal record clearances, as dictated by the assigned programs

About Company:

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.

Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.