Program Director

High Point & Affiliated Organizations; Plymouth (MA); On-site; USD 71,000 - 94,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Long & short-term disability

403b - Retirement

FSA & DCA

Free meals at select programs

Unmatched Leave Time

Job summary

High Point & Affiliated Organizations seeks a Program Director for the Plymouth location to lead a residential program focused on substance use and mental health treatment. You will oversee staff, budgeting, regulatory compliance, and daily operations to ensure high-quality care.

The role requires strong leadership, excellent communication, and hands-on EHR experience, with outcomes focused on quality, safety, and program growth. Partnership with community services is essential.

Qualifications

• Must be courteous and professional.
• Highly organized with accurate notes/records.
• Experience with EHR systems and reports.
• Excellent verbal and written communication skills.

Responsibilities

• Develop evidence-based treatment program compliant with laws/regulations.
• Oversee hiring, training, supervision, and evaluation of residential staff.
• Ensure staffing meets regulatory requirements and coverage.
• Prepare annual budget and monitor expenses within budget.
• Maintain timely documentation per policy and regulatory needs.
• Coordinate with community organizations to improve services.

Skills

Leadership

Communication

Organization

Team collaboration

Multitasking

EHR experience

Education

Bachelor's degree or higher in related field

Tools

EHR systems

Job description

Program/Location: High Point Inpatient Campus - Section 35 Unit - Plymouth, MA
Education/Licensure: Bachelor's degree or higher in a related field, preferred
Salary: $70,720 - $93,600 salaried (dependent on education, licensure, and relevant experience)
Status: Full time, 40hrs/week, Monday-Friday 8am-4:30pm

About Us

High Point & Affiliated Organizations (HPAO) is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

Program Director Requirements

• Must always present as courteous and professional;
• Highly organized with the ability to keep accurate notes and records;
• Experience with EHR systems and reports;
• Ability to multi-task;
• Demonstrated flexibility and ability to perform multiple tasks;
• Must have excellent verbal and written communication skills, including the ability to organize ideas in logical and clear fashion;
• Proficiency and knowledge of basic computer skills and software programs including the ability to learn, use and train High Point and Affiliated Organization (HPAO) Electronic Health Records (EHR);
• Must have the ability to work with others in a cooperative and collaborative manner
• An understanding of the relationship between substance use and mental health issues and/or self-help programs;
• An understanding of boundaries and ethics;
• Comply with Federal Regulations, 42 CFR Part 2, Substance Abuse Confidentiality Regulations and HIPAA Regulations;
• Certification in the HPAO approved de-escalation program

Program Director Duties & Responsibilities

• Develop a comprehensive and evidence-based treatment program to comply with all laws, regulations of the Department of Public Health Bureau of Substance Abuse Services; accrediting bodies and organizational policy;
• Oversee hiring, training, supervision, directly or indirectly, and evaluation of all staff of residential program;
• Ensure staffing meets requirements;
• Develop and assure adequate staffing coverage for regulatory requirements;
• Annually review job descriptions for all unit staff and complete performance evaluations on persons directly supervised in accordance with agency procedures;
• Assure accurate and timely completion of all required documentation required by agency policy, regulation, or contract;
• Assist in preparing an annual budget and managing expenses to stay within the approved budget;
• Keep COO fully informed of critical incidents, unit productivity, client caseloads, expenditures, potential new contracts, and issues that could affect the program;
• Attend and participate in management meetings as scheduled and professionally represent the facility in community meetings;
• Train and oversee compliance with resident confidentiality laws, including CFR 45 HIPAA, and CFR 42 Part 2, Alcohol and Drug Resident Records, including reporting breaches to Compliance for proper notification to regulatory agencies;
• Reliable work attendance and ability to respond to after-hours emergency situations;
• Demonstrated skill in supervision, coaching, and appropriate disciplinary documentation;
• Preparation of reports and correspondence in response to licensing and accreditation boards
• Collaborate and participate in meetings with other community organizations to enhance communication and service delivery within the community
• Participate in budget development and monthly review process
• Advertising, interviewing, hiring and training of all new staff
• Participate in RFR processes to maintain current programing and development new programming
• Ensure that clinical activities are carried out in accordance with HPTC's written plans for quality assurance, utilization review/management and staff growth and development
• Ability to communicate effectively orally and in writing;
• Demonstrated ability to meet deadlines and carry out responsibilities with minimal direction;
• Proficiency in the EHR;
• Maintain CPR, Crisis Management and other mandatory trainings;
• All other duties as assigned.
• Provide on-Going clinical and daily administration of the program to ensure quality care and access standards are met;
• After-hours/on-call program support for patient clinical emergencies, dose verification, and other patient urgent needs on a rotating basis with Clinical Leadership;
• Provides direction, supervision and evaluation of treatment of services according to standards of practice and rules and regulation of the Department of Public Health, Department of Mental Health and Joint Commission;
• Oversees implementation of HPAO policies and procedures related to service delivery and operations
• Provide direct oversight and supervision of operations staff for the outpatient program including Office Manager, MHS/RS Supervisor, housekeeping/maintenance, dietary department;
• Provides supervision to staff per HP policy;
• Provides weekly management meetings to collaborate members of the leadership team, including incident report/environmental report review, utilization review meeting, patient care concerns;
• Shall have profit and loss responsibilities and assist in preparation of the operating budget, including implementation, maintenance, and review of budget;
• Fiscal skills including monitoring of expenses;
• Chart reviews as needed to ensure documentation of services meets compliance/quality standards;
• Monitoring of incident reports to ensure reporting to compliance, HR and state agencies is completed timely and accurately;
• Participating in Sentinel Event and RCA review, as needed;
• Completion of patient/staff complaints and grievances per policy;
• Ensure program tally card chart audits, indicators and documentation are prepared timely;
• Participation in facilitating CQI/NIATx projects within the program;
• Continuous monitoring of CLAS expectations and ensuring CLAS plan is completed annually;
• Review of required environmental annual reports, including: EMP, Safety/Security Plan.
• Participation and follow through with recommendations from Health & Safety and Proactive Risk Assessment reports;
• Attend mandatory trainings
• Develop and implement goals and objectives for the program to meet performance specifications and regulatory requirements;
• Ensure the safety of the unit through review of safety/risk, environmental needs, and dietary workflows
• Monitoring of adequacy and appropriateness of patient (member) care
• Development of in-service training for staff in collaboration with training coordinators
• Establishment of quality management program in collaboration with quality team
• Ensure that clinical activities are carried out in accordance with HPTC's written plans for quality assurance, utilization review/management and staff growth and development
• Responsible for utilization management of insurance authorizations, ensuring they're completed per payor specifications and documented
• Ensure accuracy of unit census verification for timely billing
• Routinely review patient charts (open and closed) to ensure that the structure and substance are in accordance with licensing and accreditations standards
• Advertising, interviewing, hiring and training of all new clinical and support staff (MHS)
• Participate in RFR processes to maintain current programing and development new programming Participates in marketing and community outreach activities;
• Represents the agency in community meetings and acts as liaison to collaborating community services as needed;
• Represents agency in provider meetings as assigned by COO; Site Director
• Other duties as assigned by COO and President/CEO.

Program Director Qualifications

• 5+ years' experience in behavioral health setting;
• Minimum of 2 years' supervisory experience;
• Bachelor's degree or higher in a related field, preferred.
• Medical Insurance
• Vision Insurance
• Long & short-term disability
• Discounted auto/home and renters' insurance
• 403b - Retirement
• FSA & DCA
• PFML
• Employee Assistance Program
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach
• Education days to use towards CEU's
• Free meals at select programs and when available
• Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.