Program Director

Compucom; Phoenix (AZ); On-site; USD 113,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

CompuCom seeks a Program Director to oversee budgets, resources, timelines, and vendor relationships, aligning business objectives with technical execution.

The role serves as a senior liaison to stakeholders, championing governance best practices and ensuring outcomes meet quality standards. Must be in Chandler, AZ or Santa Clara, CA area to support customers.

Qualifications

• Bachelor’s degree in Business Management or related field.
• 8+ years in related experience with a focus on business strategy with 5+ of those years working for a Managed Services Organization
• 5+ years’ experience forecasting managed services environment, building yearly budgets and actively managing P&L for assigned accounts
• Budget controls—managing significant expenditures to promote CompuCom and the products it sells
• Excellent problem solving, organizational, and analytical skills
• Ability to influence senior leaders and demonstrated success in maintaining perspective and focusing on priorities
• Proven experience as a leader with an understanding of how to deliver both personal and team goals
• Strong interpersonal skills and emotional intelligence
• Capacity to work independently or as part of a team with a “roll up your sleeves” approach
• Proven ability as thought leader who is creative and innovative in identifying solutions and persuading others to a course of action
• Excellent delivery skills with relevant IT/Product categories with experience in assisting sales
• Strong strategic and tactical account management skills
• Excellent communicator
• Strong initiative, leadership skills and work ethic
• Strong attention to detail

Responsibilities

• Act as the client’s advocate inside Compucom and own the overall P&L (revenue through margin) for the client(s) within the account base.
• Build trusted senior customer relationships based on mutual respect for the customer’s business and how Compucom can support their objectives.
• Provide delivery oversight related to day-to-day operations of customer relationship teams focused on renewals and minimizing churn.
• Lead the planning process for incremental growth alongside sales, product development, and other customer-facing functions.
• Responsible for client revenue forecasting in collaboration with delivery and program management based on sales data and forecast trends.
• Manage a team including leadership, discipline, hiring, terminations, and training for continuous improvement.
• Leadership to work independently in a matrix team environment.

Skills

Excellent communicator

Leadership

Budget management

Forecasting

Strategic thinking

Stakeholder management

Influence senior leaders

Problem solving

Team management

Client relations

Education

Bachelor's in Business Management

Job description

• Excellent communicator

The Program Director will oversee budgets, resources, timelines, and vendor relationships while driving alignment between business objectives and technical execution. They will serve as a senior liaison to stakeholders, champion best practices in program governance, and ensure that all program outcomes meet quality and performance expectations.

Must be in the Chandler, AZ or Stanta Clara, CA area to support customers.

Responsibilities

• Act as the client’s advocate inside of Compucom and own the overall Profit & Loss (revenue through Margin), growth within account base, and Gross Margin Dollars for client(s).
• Build trusted senior customer relationships based on mutual respect for the customer’s business and how Compucom can support their business and IT objectives.
• Provide delivery oversite related to the day-to-day operations of customer relationship teams that are focused on providing customers with support, guidance, and knowledge resources to boost renewals and strive for zero churn.
• Through coaching, mentoring and guiding: Lead the planning process for incremental growth alongside sales, product development, and other customer facing functions.
• Responsible for client revenue forecasting in collaboration with delivery and program management based on actual sales volume, client information (such as new app releases and end-user additions), and forecasting trends (prior volume, seasonality, etc.).
• Manage a team to include providing leadership, addressing discipline issues, hiring and terminations, administrative duties, and training for continuous improvement.
• Leadership Ability to work independently and direct in a matrix team environment.

Skills & Qualifications:

• Bachelor’s degree in Business Management or related field.
• 8+ years of related experience with a focus on business strategy with 5+ of those years working for a Managed Services Organization
• Financial acumen: 5+ years’ experience forecasting managed services environment, building a yearly budgets and Actively Managing the Profit and Loss of assigned account(s)
• Budget Controls-Managing a significant piece of the overall expenditures the function spends to promote CompuCom and the products it sells.
• Excellent problem solving, organizational, and analytical skills.
• Ability to influence senior leaders and demonstrated success in maintaining perspective and focusing on key priorities.
• Proven experience as a leader with an understanding of how to deliver both personal and team goals.
• Strong interpersonal skills and emotional intelligence.
• Capacity to work independently or as part of a team with a “roll up your sleeves” approach.
• Proven ability as thought leader who is creative and innovative in identifying solutions and persuading others to a course of action
• Excellent delivery skills with relevant IT/Product categories with experience in assisting sales
• Strong strategic and tactical account management skills
• Excellent communicator
• Strong initiative, leadership skills and work ethic
• Strong attention to detail

Core Competencies:

• Operational Efficiency-Consistently review, identify, and implement changes that maintain our commitment to be both operationally and financially efficient.
• Budget Controls-Managing a significant piece of the overall expenditures the function spends to promote CompuCom and the products it sells.
• Creative Business Development-Develop unique ways to grow the business with your customer and provide solutions to financial, economic or environmental challenges.
• Business Planning/Project Management-Develop and manage complex business plans, while executing specific financial and SLA targets.
• Industry Acumen-Engage your customer, as well as the broader industry, to identify and utilize solutions with the focus on generating and/or retaining business.
• Strong Customer Relationships-Manage all aspects of the customer relationship, whether directly or indirectly, while promoting the CompuCom brand and its strategy.
• Demonstrate experience with and knowledge of data center activities required.
• Own end-to-end governance and oversight of Physical Touch service delivery
• Oversee large-scale, geographically distributed delivery teams
• Maintain strong financial discipline across the account
• Ensure compliance with customer security, asset, and safety requirements
• Partner with sales and corporate leadership to identify incremental growth opportunities

Wage Range

The annual starting salary for this position is between $$112,500 - $150,000 per annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Other Compensation

This position is also eligible for incentive compensation in accordance with the terms of the applicable Company plan.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. More detailed information can be found here.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Expiration Date

This posting is anticipated to remain open until October 10th 2026

Equal Employment Opportunity

Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.