Program Director

Symetria-Recovery; Palos Heights (IL); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Life insurance

CEU reimbursement

Licensure fee reimbursement

Paid vacation and sick time

Closed major holidays

Job summary

Symetria Recovery in Illinois is seeking a Program Director to lead a busy outpatient clinic with autonomy and direct supervision by the Chief Operating Officer.

You will recruit staff, monitor performance, conduct evaluations, ensure compliance, and align care with MAT and other evidence-based practices.

This role requires a Master’s degree, IL licensure (LCPC or LCSW), and strong leadership to foster a collaborative, patient-centered team. Experience in behavioral health and MAT is preferred.

Qualifications

• Master's degree in psychology, social work, counseling, or related field.
• Current IL licensure (LCPC or LCSW) required for Illinois positions.
• Prior supervisory or management experience required.
• Ability to travel between sites with a valid driver's license.
• Experience in SUD treatment and MAT preferred.

Responsibilities

• Provide leadership and strategic direction for clinic staff performance.
• Recruit, hire, and onboard clinic staff.
• Monitor performance and conduct annual evaluations.
• Address employee concerns and enforce company policies.
• Ensure KPI targets: patient satisfaction, quality of care, compliance.
• Supervise staff and foster a high-performing, collaborative environment.
• Ensure evidence-based, patient-centered care and HIPAA compliance.
• Attend trainings and stay updated on MAT and behavioral health trends.

Skills

Leadership

Communication

Analytical thinking

Problem-solving

Motivational interviewing

Conflict resolution

Group/individual dynamics

Education

Master's degree in psychology or social work

Illinois licensure (LCPC/LCSW)

Job description

Who We Are:

Symetria Recovery is the #1 outpatient rehab in Illinois and Texas. It started with three simple, yet game-changing core beliefs: Addiction is a disease; co-occurring mental health conditions should be addressed, and patients deserve respect, not judgement. Symetria Recovery provides comprehensive substance abuse treatment with a focus on Medication-Assisted Treatment (MAT) in a welcoming outpatient setting. Unlimited clinical services are available to our patients under our bundled-service delivery model. Key services delivered through our Opioid Treatment Program (OTP) licensure include MAT, medically monitored psychiatric care, individual therapy, group therapy (IOP), 6-day-per-week nursing care, and ongoing aftercare. Most of our patients being provided medication receive Buprenorphine products, but they can also receive Methadone, and any other FDA-approved medication for addiction.

Position Summary:

The Program Director functions with considerable autonomy on matters relating to his/her facility. The Program Director receives individual supervision from the Chief Operating Officer. The Program Director also participates in group supervision with other Company Program Directors and the Chief Operating Officer. Finally, the Program Director facilitates his/her own clinic’s weekly multidisciplinary staffing.

What You Will Do:

• Provide leadership and strategic direction of the clinic’s employee’s performance.
• Recruit and hire clinic staff. Ensure all new hires complete Company’s onboarding process.
• Provide performance monitoring of clinic employees, and complete annual performance evaluations.
• Address and resolve employee concerns and conflicts promptly and within the established company policies
• Responsible for meeting key performance indicators (“KPI’s”) including patient satisfaction, quality of care, regulatory requirements, chart audit compliance, achievement of service delivery guidelines, overtime and expense management.
• Supervise facility staff; support, motivate and create a high-performing team and cultivate an open, collaborative and positive work environment.
• Ensures the care provided to patients is evidence-based and consistent with company policy and is delivered in an effective, patient-centered manner.
• Able and willing to perform all of the duties of a licensed clinician, including facilitating group therapy sessions, family sessions, performing intake assessments, providing individual therapy and/or case-management services and supervising clinical staff.
• Enforce code of conduct / ethics for clinical as well as company policy.
• Ensure HIPAA guidelines are followed.
• Maintain a clinic environment that aligns with the Symetria philosophy including clinical language, clinical decision making, clinic decor, and facility management.
• Works with the Admissions and Marketing teams to develop community relationships and promote the company’s reputation and standing in the community and treatment field.
• Works to develop relationships with patient referral sources to drive calls and admissions into the facility.
• Serves as company ambassador and is available to represent the company in community and professional networking events; conferences and various public relations activities.
• Resolves internal and external complaints and conflict with input from Chief Operating Officer, as needed.
• Attends job-specific trainings offered within and outside of organization to enhance job skills and knowledge
• Develops and utilizes knowledge of federal and state rules and regulations governing operations.
• Stays abreast of developments in the field, behavioral health and Medication-Assisted Therapy, to ensure patients are receiving the best treatment possible.
• Participates in performance improvement activities as appropriate.

Who You Are:

• Prior supervisory or management experience is required.
• Must possess and maintain a current, valid driver’s license to travel between assigned sites within the state of employment.
• Current independent licensure or certification in the state of Illinois is required for positions based in Illinois (LCPC or LCSW).
• Advanced communication skills; and knowledge of group and individual dynamics, conflict resolution, intervention and motivational interviewing; at a level normally acquired though completion of a master’s degree in psychology, social work, mental health counseling, or substance abuse counseling; or equivalent education and life experience.
• Ability to perform direct patient services, individual, group, and family, at a level normally acquired through two or more years’ prior experience in the behavioral health field.
• Experience in SUD treatment, though not required, is very much preferred.
• Experience with Medication-Assisted Treatment is preferred.
• Master’s degree in psychology, social work, counseling, or related field preferred—or equivalent education and lived experience.
• Strong leadership skills with the ability to manage clinic operations, make decisions independently, and take ownership of performance metrics.
• Proficiency in evidence-based practices, motivational interviewing, conflict resolution, and group/individual dynamics.
• Excellent interpersonal and communication skills to support patients, engage families, motivate staff, and build professional relationships.
• Analytical and problem-solving abilities to evaluate staff performance, ensure regulatory compliance, and drive continuous improvement.

Benefits Available to You:

• Medical, dental, and vision insurance for you and your family
• 401(k) with company match
• Life insurance
• Pet insuranceCEU reimbursement and paid time for continuing education
• Licensure fee reimbursement
• Paid vacation and sick time
• Closed and paid major holidays

Compensation for this position is based on market analysis and will be determined by additional factors such as location/state, skills, years of experience, relevant credentials, and education. The posted compensation range for this role is $85,000 to $95,000 annually. We are committed to offering a competitive compensation and benefits package that reflects all the factors previously outlined in conjunction with current market trends.

Come join a team that believes in and has a passion for providing personalized care to each individual that is a part of Symetria Recovery!