Program Director

Urban Pathways, Inc.; New York (NY); Hybrid; USD 90,000 - 122,000; Full time

Benefits offered by this job

Healthcare Coverage

Retirement Savings

Paid Time Off

Professional Development

Flexible Work Arrangements

Wellness Programs

EAP

Employee Recognition

Job summary

Urban Pathways in New York, NY is seeking a Program Director to oversee service delivery and operations, ensuring contractual standards and client safety. You will supervise clinical and operational staff and foster an inclusive, anti-racist culture.

Reporting to the Deputy Executive Director, you will manage program policies, compliance, recruitment, budgeting, and community relations, while remaining on-call for emergencies and supporting staff development.

Qualifications

• Master's Degree in Social Work, Psychology, or related field; LMSW preferred.
• Five years of experience supporting adults with mental illness and supervisory/administrative experience.
• Experience in supportive housing or similar residential programs preferred.
• Solid understanding of programmatic and regulatory requirements.
• Experience with homeless or mentally ill populations is beneficial.
• Computer skills and knowledge of Microsoft Office.
• Strong client relational database skills (Awards preferred).
• Excellent communication, interpersonal, and crisis intervention skills.
• Ability to work independently and as part of a team.
• Commitment to confidentiality and ethical standards.
• Ability to work with diverse backgrounds and cultures.

Responsibilities

• Develops, implements, assesses, and evaluates program policies and procedures.
• Collaborates with the Director of Social Services and Director of Operations.
• Ensures compliance with funding and regulatory agency requirements.
• Supervises staff; conducts monthly staff meetings and supervision.
• Provides ongoing staff development and issue resolution support.
• Maintains standard operating procedures and oversees program services.
• Oversees recruitment, hiring, and onboarding with HR involvement.
• Oversee facility maintenance and regulatory compliance.
• On-call to address emergencies on a twenty-four-hour basis.
• Monitors fiscal operations and participates in annual budgeting.
• Develops community relations and represents Urban Pathways in meetings.

Skills

Excellent communication

Interpersonal skills

Crisis intervention

Team leadership

Customer service

Education

Master's Degree in Social Work

LMSW preferred

Related field experience in social services

Tools

Microsoft Office

Awards database

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Program Director

Frederick Shack Residence OMH-ESSHI Regular Full Time Management Bronx, NY, US

2 days ago Requisition ID: 1538

Salary Range: $90,237.66 To $121,820.84 Annually

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

Hybrid: 4 days in office/1 day remote

Join UP! We are lighting the path home, one person at a time.

About Urban Pathways

Since 1975, Urban Pathways has engaged New York City's most vulnerable residents, people on the streets or in areas unfit for human habitation, "lighting the path home, one person at a time." Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Job Summary

Reporting to the Deputy Executive Director, the Program Director ensures that service delivery and operations of the program meet contractual standards, and client needs safely and effectively. The Program Director oversees all aspects of the program including clinical and operational staff. The Program Director will be an active listener and provide high quality customer service and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment.

Key Responsibilities & Essential Functions

Program/Facilities

• Develops, implements, assesses, and evaluates program policies, practices, procedures and ensures that performance-based incentives and all other goals of the program are met.
  • Develops and coordinates program specific policies and procedures in collaboration with the Director of Social Services/Social Services Supervisor, and Director of Operations.
• Ensures the program complies with Urban Pathways and funding and regulatory agency requirements and guidelines.
• Supervises, evaluates and coaches the Director of Social Services/Social Services Supervisor, Director of Operations, Administrative Assistant and other staff, as appropriate, on work assignments and community resources.
  • Schedules and oversee monthly and other staff meetings.
  • Provides on-going and formal weekly supervision to staff.
  • Provides ongoing support and guidance and when necessary, facilitates issue resolutions.
  • Ensures that standard operating procedures are followed by all staff.
• Provides strong leadership and effectively manages the social service and operation teams ensuring efficiency across the program.
  • Oversees all services and programs to ensure that goals and objectives are met.
• Collaborates with Human Resources to effectively and efficiently recruit, hire, and onboard new program staff.
• Assess staff training needs and coordinates delivery of training.
  • Facilitates and supports staff development.
• Oversee maintenance of facility and ensure compliance with all Urban Pathways policies and procedures and all health, safety, fire codes other regulatory requirements.
• Is on call to address emergency needs on a twenty-four-hour basis.

Administrative

• Monitors fiscal operations and develops annual budget in consultation with the Deputy Executive Director and Finance Department.
  • Ensures compliance with Urban Pathway's fiscal policies and procedures.
• Ensures internal and external reports are accurate, timely and meet required standards.
• Monitors and ensures accuracy of employee payroll system.
• Assists in the development of proposals and/or contracts with funding or potential funding sources.
• Ensures that the program adheres to all Urban Pathways and funding and regulatory agency requirements and guidelines.
• Establishes relationships with vendors and supervises merchandise quality.
• Assists and approves staff schedules and requests for schedule changes.
• Ensuring reporting and management of critical incidents comply with Urban Pathways and funding and regulatory agency requirements and guidelines.

Community Relations

• Develops and maintains ongoing relationships with community services and resources.
  • Establishes and promotes relationships with internally and with community organizations and groups, funding and regulatory agencies.
  • Establishes linkages with community providers and works with the Deputy Director to obtain Letters of Agreement.
• Represents the program and Urban Pathways at various internal and external meetings.
  • Represents the program and Urban Pathways at governmental, community and agency meetings as designated by the Deputy Executive Director.

Regularly attends meetings of the Community Board's Social Services or Housing Committees.

Communication

• Communicates verbally and in writing in a professional manner at all times.
• Facilitates/attends staff meetings, training, and supervisory sessions, as required.
• Responds to all communications including telephone, email and other oral and written inquiries in a timely manner.

Perform all other duties as assigned and as required.

Qualifications, Education and Experience

• Master's Degree in Social Work, Psychology, or another related field required. LMSW preferred.
• Five years of experience supporting adults experiencing mental illness and/or multiple challenges (MICA), including five years of supervisory and administrative experience.
• Demonstrated experience working within supportive housing, drop-in center, scattered-site programs, Single Room Occupancy (SRO) settings, or similar residential program environments is strongly preferred.
• Must possess a solid understanding of and familiarity with programmatic and regulatory requirements connected to applicable funding sources.
• Experience with individuals experiencing homeless and/or mentally illness and substance abuse population preferred.
• Computer skills and knowledge of Microsoft Office (e.g. Word, Outlook, etc.).
• Strong skills and knowledge of client relational databases (e.g. Awards preferred).
• Excellent communication, interpersonal, and crisis intervention skills.
• Ability to work independently and as part of a collaborative team.
• Commitment to maintaining confidentiality and upholding ethical standards in delivery service.
• Work effectively with individuals from diverse backgrounds and cultures.

Licenses

• A valid driver's license is required, with an acceptable driving record that complies with our insurance policy standards.
• Valid professional licenses and certifications, if applicable.

Capabilities

• May be required to work a flexible schedule including weekends, holidays, and evenings.
• Ability to sit, stand, walk, bend, stoop, push, pull, lift (up to 25 lbs.).
• Desire to perform the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.

These benefits include:

Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.

Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.

Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.

Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.

Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.

Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.

Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.

Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.