Program Design & Operations Lead, Expert Network

Intuit, Inc.; Mountain View (CA); In loco; USD 148.000 - 200.000; Tempo pieno

Vantaggi offerti da questo lavoro

Cash bonus

Equity rewards

Benefits package

Descrizione del lavoro

Intuit, Inc. seeks a Program Design & Operations lead for its Expert Network COE. You will own the operational backbone, designing service delivery standard work, the quality framework, and tax content governance across lines and seasonal peaks.

This role favors a systems-builder who applies rigorous design and fosters excellence in how experts serve customers during peak periods and beyond.

Competenze

• 5-7 years of experience in program management, service delivery operations, content strategy, or related fields.
• Demonstrated experience designing and governing operational frameworks or standards at scale.
• Familiarity with knowledge management systems, quality assurance frameworks, or content strategy for expert workforces.

Mansioni

• Service Delivery Standard Work - design, document, and govern the standard work playbook for each season.
• Quality Review Team framework at the program level with calibration cycles.
• Tax Content & Knowledge Management - own end-to-end tax content strategy and knowledge infrastructure.
• Cross-Season Readiness Planning - drive readiness across all three annual peaks.
• Service Recovery Partnership - align with service recovery signals and upstream inputs.
• Framework Governance & Continuous Improvement - maintain documentation and drive simplification.

Conoscenze

Program management

Service delivery operations

Content strategy

Knowledge management

Formazione

Service delivery operations / quality program management domains

Strumenti

Knowledge management systems

Descrizione del lavoro

Intuit, Inc. seeks a Program Design & Operations lead for its Expert Network COE. You will own the operational backbone, designing service delivery standard work, the quality framework, and tax content governance across lines and seasonal peaks.

This role favors a systems-builder who applies rigorous design and fosters excellence in how experts serve customers during peak periods and beyond.