Program Delivery Lead

CenterWell Senior Primary Care; Garland (TX); Hybrid; USD 115,000 - 158,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

CenterWell Senior Primary Care is seeking a Program Delivery Lead to oversee analytics, reporting, and performance strategy for the Tandem Behavioral Health Care program. You will partner with the National BH Director and PCO leadership to design metrics, dashboards, and data integrations across clinical and operational teams.

The role emphasizes ownership, cross-functional collaboration, and the ability to translate clinical needs into technical product inputs.

Qualifications

• Bachelor’s degree in a relevant field (e.g. health care administration, business administration, social work).
• 5+ years experience in healthcare strategy and operations, including health-related product, IT, analytics, preferably in value-based care or behavioral health.
• 5+ years of cross-functional translation tooling experience (e.g., sitting between clinical leadership team and hands-on-keys product development team).
• Experience in developing performance dashboards – defining metric definitions, collaborating with analytics and tech teams to implement dashboards, and defining product feature specifications.
• Excellent collaboration capabilities and high EQ; integrator, can connect the dots and optimize system-level processes across stakeholders.

Responsibilities

• Own analytics related to program performance, including access, clinical quality, cost, budgets, forecasts, KPIs, and data integrations.
• Build Power BI–based dashboards to measure program performance and support executive reporting.
• Communicate program impact and performance to market leaders and PCO executives using analytics-driven insights.
• Collaborate with EMR product team, clinical analytics, and Medical Economics to define metrics and strengthen reporting.
• Define metrics and support delivery by partnering with PCO product teams and clinicians.
• Establish relationships with stakeholders to support program implementation and adoption of new strategies.
• Manage special projects for the National BH Director as needed.

Skills

Analytical

Cross-functional collaboration

Communication

Project management

Problem solving

Multi-tasking

Education

Bachelor’s degree

Tools

Excel

Power BI

PowerPoint

Athena EMR

Job description

Become a part of our caring community

The Program Delivery Lead will work with the Primary Care Organization (PCO)’s National Director of Behavioral Health (BH) Strategy and Operations and the Tandem Care Medical Director at CenterWell at The Villages (CTV) to oversee operations, performance management, and future state strategy for the Tandem Behavioral Health Care program. Tandem Care is an in-house Collaborative Care model serving patients with behavioral health needs through an interdisciplinary team-based model that includes PCPs, LCSWs, psychologists, psychiatrists and other clinical and supporting staff. It is currently based in the Villages, Florida. This role will report to the PCO’s Director of BH Strategy and Operations.

Major Duties And Responsibilities

This is a critical role requiring an ownership mindset that can manage multiple processes end-to-end in parallel in close collaboration with many functional and clinical teams. The successful candidate will carry out the following duties and responsibilities:

• Own, design, and executeanalytics related to program performance, including access, clinical quality, cost, budgets, forecasts, KPIs, technology enablement, and data integrations.
• Build and maintainPower BI–based dashboards to measure program performance (access, clinical quality, cost) and support executive-level reporting.
• Own program reportingand use analytics-driven insights to communicate the program’s impact and performance to market leaders and PCO executives.
• Partner closelywith the EMR product team, clinical analytics, Medical Economics, and other key stakeholders to define metrics, integrate data, and strengthen reporting capabilities.
• Own the business partnership and design inputfor technical products that support the needs of Tandem Care and PCO clinicians, working in close collaboration with PCO product teams to support delivery.
• Establish and maintaincollaborative relationships with strategic stakeholders, including clinical teams, technology partners, data and analytics leaders, and Complex Care leadership, to support program and project implementation and drive adoption of new strategies and tactics.
• Managespecial projects at the request of the National BH Director on an ad hoc basis, supporting a range of operational, process improvement, and strategic needs.

Required Qualifications

Use your skills to make an impact

• Bachelor’s degree in a relevant field (e.g. health care administration, business administration, social work)
• 5+ years experience in healthcare strategy and operations, including in health-related product, IT, analytics, preferably in value-based care or behavioral health
• 5+ years of cross-functional translation tooling experience (e.g., sitting between clinical leadership team and hands-on-keys product development team)
• Experience in developing performance dashboards – specifically defining metric definitions, collaborating with analytics and tech teams to implement dashboards, and performing metric quality checks - and defining product feature specifications
• Excellent collaboration capabilities and high EQ; integrator, can connect the dots and understand how to optimize system-level processes and build meaningful relationships across stakeholders
• Must reside in a CenterWell/Conviva market location

Preferred Qualifications

• Experience working in behavioral health care or value-based care settings (Collaborative Care experience ideal)
• Exposure and experience working with EMR platforms (e.g., Athena)
• Master’s degree in health care administration, business administration, nursing, social work, or a related field.
• Reside in the Villages, FL metro area

Knowledge/Skills/Abilities/Competencies Required

• Strong analytical and problem-solving skills with the ability to develop and implement metrics to measure the effectiveness of care transitions.
• Proficiency with Excel (e.g., Pivot tables, analytic models) and Powerpoint
• Excellent communication and interpersonal skills with the ability to communicate effectively with stakeholders at all levels.
• Proficiency in tracking and evaluating process/system outcomes and performing and monitoring rapid cycle process improvement, including in defining and measuring KPIs.
• Excellent project and program management skills
• Understanding of quality and value drivers in full risk care delivery, ideally in Medicare/seniors
• Demonstrated ability to work collaboratively with clinical and operational leaders across a complex health care organization.
• Ability to multi-task in a fast-paced work environment
• Excellent organizational skills
• Ability to independently manage projects and maintain timelines for completion
• Compassion and desire to advocate for patient needs
• Computer skills in word processing, database management, spreadsheets, and report writing

Working Conditions

For candidates located in The Villages metro, this is a hybrid position, with flexibility to work remotely from home for up to 3 days a week and the expectation to be in-person in The Villages 2 days a week. This role does not require residency in The Villages, FL. Candidates located outside of The Villages will be expected to travel to The Villages approximately every other week for in-person meetings, collaboration, and business needs. Candidates should be located within a distance that allows for sustainable travel on this cadence.

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and