Program Coordinator | VNS Health – Brooklyn, NY

Stefanini, Inc; New York (NY); On-site; USD 68,000 - 86,000; Full time

Job summary

An established industry player in community health is seeking a dedicated Program Coordinator to lead a Behavioral Health Services program. This role involves supervising both administrative and clinical operations to ensure high-quality service delivery while aligning with strategic goals. You will be responsible for organizing program components, ensuring compliance with policies, and maintaining accurate client records. The ideal candidate will possess strong communication skills and a passion for community health, making a tangible difference in clients' lives. Join a team committed to innovation and excellence in health care, where your contributions will be valued and impactful.

Qualifications

• Master's degree in Social Work or related field required.
• Minimum three years of experience in community mental health required.

Responsibilities

• Supervises administrative and clinical operations for a Behavioral Health Services program.
• Tracks client progress and outcomes, ensuring quality standards are met.

Skills

Effective oral communication

Written communication

Interpersonal communication

Crisis intervention

Team supervision

Education

Master’s Degree in Social Work

Master’s Degree in Education or related field

Tools

Microsoft Word

Microsoft Excel

Job description

Job Details

Social Services

Program Coordinator | VNS Health – Brooklyn, NY

Job ID#: 172

Job Category: Social Services

Title: Program Coordinator | VNS Health - Brooklyn, NY

Job Requisition Number: R008611

Location: Brooklyn, NY

Overview:

Supervises the administrative and clinical operations for a Behavioral Health Services (BHS) program, to ensure the quality and appropriate utilization of services are provided consistent with an interdisciplinary team approach to the delivery of care and are aligned with VNS Health's strategic goals and objectives. Works under general supervision.

Responsibilities:

• Organizes various program components, including triage and case assignment procedures, new referrals, liaison activities, and staff scheduling to ensure adequate coverage.
• Communicates program policies and procedures to staff. Ensures compliance with policies and procedures and takes corrective action as necessary.
• Oversees the maintenance of updated case records for the team through established program and funder platforms. Coordinates electronic communication throughout all provider databases as needed.
• Ensures appropriate record keeping of client information, care management interventions, and individualized services/wellness plans to meet quality standards.
• Maintains volume and productivity sufficient to meet program standards, deliverables, and contractual requirements.
• Oversees compliance of quality and performance indicators and supervises staff to achieve goals.
• Tracks/monitors client progress and outcomes for staff assigned to the team and produces/maintains detailed reports for all data pertinent to the program.
• Works with staff to coordinate, collaborate, and follow up on linkages made with clients and community-based service providers to ensure continuity of care.
• Participates in program audits. Ensures accuracy and clinical competency for client services as required by the program.
• Ensures established program financial targets are consistently met.
• Educates and supervises the team regarding client safety issues when in the field visiting clients.
• Plans and maintains 24/7 on-call coverage schedule and performs on-call duties as needed.
• Participates in interdisciplinary team meetings and required training.
• Represents VNS Health on internal and/or external committees in the community when requested.
• Investigates complaints registered by clients and completes necessary reports within required time frames.
• Identifies intra-team problems and recommends resolutions, including additional training and/or counseling of team members.
• Assists or provides direct supervision and evaluation of interns as deemed appropriate by program management.
• Performs all duties inherent in a supervisory role, including staff training, performance evaluations, and recommendations for hiring and terminations.

For Mobile Crisis:

• Participates in after-hours triage for screening referrals as needed.
• Conducts field visits as a clinical member of the Mobile Crisis team.
• Participates in special projects and performs other duties as assigned.

Qualifications:

Licenses and Certifications: Valid New York State driver’s license preferred. For Health Home, CCM and Wellness: Current license and registration to practice as a Social Worker, Psychologist, Marriage and Family Therapist, Mental Health Counselor, or related license in New York State preferred. For Children’s Health Home Program: Child and Adolescent Needs and Strengths New York (CANS) certification. Must complete necessary training to administer the CANS NY assessment in the UAS system within 60 days of start date preferred.

Education: Master’s Degree in Social Work, Education, or related field from an accredited college or university required.

Experience: Minimum three years of experience in a community mental health setting required. Minimum of one year of supervisory experience required. Effective oral, written, and interpersonal communication skills required. Proficient with personal computer skills including Microsoft Word and Excel required. Crisis intervention experience preferred. For Children’s Services: Prior experience in working with children and adolescents required.

Compensation: $68,200.00 - $85,200.00 Annual

About Us: VNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 125 years, our commitment to health and well-being is what drives us—we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community.