PROGRAM COORDINATOR, RESIDENCE SERVICES, AUXILARY, Office of Housing BOSTON, MA

Boston University; Boston (MA); On-site; USD 30,307 - 39,950; Full time

Job summary

A major educational institution in Boston is seeking a Program Coordinator for Residence Services. The role provides clerical support, manages key inventories, and serves as the first point of contact for students and parents. Candidates should possess a High School Diploma and 1-3 years of relevant experience. Responsibilities include overseeing furniture and appliance management during transitional periods. The expected salary ranges from $22.00 to $29.00 per hour with a full-time contract.

Qualifications

• High School Diploma or GED is mandatory; a Bachelor's degree is preferred.
• 1-3 years of relevant experience in a supportive role.
• Ability to lift 50 lbs.

Responsibilities

• Provide general office and clerical support for Residence Services operations.
• Assist with key inventory management for residential systems.
• Field high volumes of inquiries from students, parents, and departments.
• Coordinate furniture and appliance issues while overseeing damage billing processes.
• Monitor move-in/out progress and ensure student satisfaction.
• Manage vending services and maintain inventory using FacilityOS.

Skills

Customer service

Clerical support

Inventory management

Conflict resolution

Transportation of goods

Education

High School Diploma or GED

B.A./B.S. preferred

Tools

FacilityOS software

Job description

PROGRAM COORDINATOR, RESIDENCE SERVICES, AUXILARY, Office of Housing

Job Location

BOSTON, MA, United States

Salary

Grade 25, Expected hiring range: $22.00–$29.00 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison.

Position Type

Full-Time/Regular

Responsibilities

Provide general office, clerical, and onsite support for the Residence Services operations. Assist with the central key inventory for the residential system; conduct key‑board inventories at the residence halls. Field a high volume of phone calls and email inquiries from students, parents, and other University departments and provide excellent customer service. Assist in mitigating student room issues out in the field. This position is also responsible for managing vending services, this is the distribution of MicroFridges and Safes during the academic year and summer. Must have ability to lift and carry 50 lbs.

• Resolve student and parent complaints with furniture, appliances, and facilities by visiting rooms across campuses especially during move‑in/out and transition periods.
• Coordinate with Facilities Management to resolve any issues with room condition. Monitor and process work orders received through the Maintenance module in StarRez. Organize furniture request and appliance repairs forms for warehouse staff and outside vendors. Maintain accurate records and logs of same.
• Oversee and conduct damage billing with student staff. At the end of each semester visit empty rooms to inspect overall condition of rooms/suites/apartments. Ensure that appropriate documentation and photographs are collected so that if students appeal, documentation can be provided. Communicate with students and parents about damage and key/lock charges posted to students’ accounts. Post charges to student accounts for lost keys, lock changes, and dorm damages. Assist in the Room Condition Report process management and use the data when processing damage billing at the end of each semester.
• Monitor move‑in and move‑out progress in the residences. Monitor accurate placement and retrieval of moving carts, assist students with issues while moving in/out, provide support for the Associate Director with following up on student and parent issues. Monitor and respond to emails in the Housing Residence Services central mailbox. Ensure notes are updated in StarRez.
• Process lock change requests, prioritize orders, and coordinate with residence staff on all matters related to issuance and replacement of room keys, missing keys, and lock changes. Conduct key‑board inventories and turnovers in the residence hall offices and troubleshoot key issues.
• Assist in managing all vending services operations. This includes the distribution of MicroFridges/Safes, TVs during the academic year and summer, managing laundry facilities in residential buildings, and UPS storage program. Additionally, responsible for managing the vending service account and responding to emails, calls, website inquiries, and budget.
• Use FacilityOS software to log and maintain inventory. Coordinate barcoding of furniture and appliances in the residences.

Required Skills

• High School Diploma or GED (B.A./B.S. preferred).
• One to three years of experience.

EEO Statement

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy‑related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.