Program Coordinator - Outpatient Restoration Program/Forensic Services Department.

State of Colorado; Colorado; Hybrid; USD 70,000 - 90,000; Full time

Job summary

Colorado Department of Human Services (CDHS) seeks a Program Coordinator to oversee the outpatient restoration program across the state. You will supervise contracted providers, ensure program fidelity, and manage statewide referrals from the courts, coordinating with Bridges liaisons, forensic teams, and community partners.

The role requires six years of relevant experience, a degree in behavioral health or related field, and in-state travel.

Qualifications

• Six (6) years of relevant experience in an occupation related to the work assigned to this position.
• Bachelor's or Master’s degree in behavioral health, psychology, social work, criminal justice, or human services.
• Travel: In-state travel required. May require travel throughout Colorado utilizing state vehicles when possible.

Responsibilities

• Oversee the daily operations of the Outpatient Restoration Program and contracted providers statewide.
• Conduct on-site visits and video-conference calls to ensure fidelity of the outpatient restoration program.
• Develop training materials and resources for contracted providers and staff.
• Coordinate referrals from courts and assign clients to providers based on geographical location and provider expertise.

Education

Bachelor's or Master’s degree in behavioral health, psychology, social work, criminal justice, or human services

Job description

Department Information

Open to Colorado residents only

Located within the Colorado Department of Human Services, Civil and Forensic Mental Health Services (CFMH) is responsible for policy development, service provision and coordination, program monitoring and evaluation, and administrative oversight for the public behavioral health system. CFMH funds, supports and monitors numerous mental health and substance abuse community programs and providers. CFMH also operates the Colorado Mental Health Hospitals at Fort Logan and Pueblo and the Forensic Services Division. CFMH executes the State’s federal responsibilities as the State Mental Health Authority and State Substance Abuse Authority for the purposes of administering federal mental health and substance abuse block grant funds.

The Forensic Services Division is responsible for six departments, including Forensic Community Based Services (FCBS), Jail Based Evaluation and Restoration (JBR), Outpatient Restoration (OPR), the Forensic Support Team (FST), the Court Services Department, and the Operations Department.

The Department is committed to ensuring behavioral health clients receive the most appropriate services at the optimal place and time. Colorado is accomplishing this by transforming its behavioral health system to one that is focused on providing individualized, focused, community-based services and housing options that enable individuals to live, work, and participate fully in community life. This program helps eliminate unnecessary segregation of persons with disabilities and ensures they receive services in the most integrated setting appropriate to their needs.

The work unit is responsible for the direction of the Outpatient Restoration Program for the State of Colorado. This program responds to referrals for individuals court-ordered for restoration of competency treatment for both adults and juveniles, as mandated by statute to be completed by CDHS. Outpatient Restoration works closely with the Court Services Department, Legal Medical Records, Bridges Liaisons, Forensic Support Team, community mental health, private practice providers, and the criminal and juvenile courts statewide.

Our teams work within various settings including community agencies, jails, courts, and hospitals. The locations can include locked units and secure facilities and our clients may at times be unpredictable due to their mental health needs. Our team is required to make critical decisions in dynamic and fast-paced environments in order to ensure a high level of accountability for patient care. Our staff are required to maintain updated skills, knowledge, abilities, and competencies necessary to the position through continuing education, clinical supervision, literature review, and discipline and team development. This position may be required to travel throughout Colorado to meet the needs of the department.

Description Of Job

Weekly Hybrid Working Arrangements

Minimum 2 days In Office and Maximum 3 days Remote Work

This position will comply with the Forensic Services Department's current working arrangements.

Please note: Work arrangements are subject to change at any time.

Communication And Community Outreach

This position provides oversight and monitoring of the daily operations of the outpatient restoration program for the CDHS Office of Civil and Forensic Mental Health. This position provides oversight of multiple contracted providers throughout the state, including annual on-site visits statewide, quarterly video-conference calls to ensure fidelity of the outpatient restoration program, managing monthly reporting from all providers for all active clients, and developing and providing training to providers. This position reads and interprets statutes to develop and implement internal and external policies and procedures. This position is a liaison between multiple contractors and the court services department, the courts, the Bridges Liaison program, ancillary treatment providers, and internal departments specific to competency. The Program Coordinator reports information to the Program Director promptly. This position collects and analyzes information and data to identify audit objectives and issues. This position completes audits, evaluating reports, records, and sufficiency of operations to assess all contractor performance in providing restoration services and all contractor compliance with applicable policies and procedures. This position compiles results detailing audit findings, makes recommendations regarding those findings, and provides technical assistance to contracted providers to support effective responses. This position serves as the lead staff member who reviews referral information from courts and determines the assignment of clients to providers. The Program Coordinator tracks provider capacity and communicates gaps in services to the Program Director. This position researches, identifies, and implements best practices. This position develops and maintains training, documentation, and functional resources for the provision of services by the contracted providers. Other duties include:

• Knowledgeable regarding the Mental Health and Criminal Justice Systems throughout Colorado to expedite referrals and for services related to ongoing barriers to the restoration of competency.
• Serves as a liaison between all contractors and mental health providers, court liaisons, housing supports, and other services necessary and related to the restoration of competency.
• Understands and communicates community statewide resources that apply to assisting clients with their barriers to competency.
• Conducts provider and stakeholder training on various topics and presents at meetings and conferences statewide.
• Communicates audit results with contracted providers, coaching them through issues that arise.
• Hosts informal and formal training.
• Creates guidelines and policies to address new and emerging situations that affect our providers and our internal stakeholders. An example of this would be guidelines for providers working within competency courts or other emerging programming from the fines committee grants.

Contractor Management And Program Development

• Serves as the contract monitor for multiple contractors' program performance through contact with the educators, including on-site visits and video-conference calls to ensure fidelity of the outpatient restoration program.
• Tracks compliance and appropriateness of treatment and assists and reinforces the contractors in problem-solving barriers to competency. This might include advising of suitable ancillary services within the community in which an individual is residing.
• Familiar with services throughout Colorado to facilitate clients and educators with referrals.
• Informs the Program Director, Director, the Court, and other stakeholders about compliance issues.
• Completes auditing all contractors to ensure compliance with the scope of work agreements and identifies and implements responses, including audit action plans and corrective actions, to contractors' compliance or lack thereof with the contract requirements. requirements.
• Backfills processing the monthly reporting for all clients active in the program.
• Promotes operational and administrative compliance with appropriate CDHS policies and procedures.
• Serves as a liaison between the contractors, the Court Services Department, the Forensic Support Team, external special programs, Bridges Liaisons, and the Program Director for Outpatient Restoration.
• Serves as the lead who reviews referral information from courts and determines the assignment of clients to providers based on geographical location, client needs, and provider expertise.
• Researches, identifies, and implements best practices for service provision.
• Creates and maintains content on the Program's Provider Portal, delivering functional resources for the provision of services by the contracted providers.
• Assists with the training and onboarding of new Outpatient Restoration staff members.

Liaison For Outpatient Restoration And Forensic Services

• Coordinates and acts as the liaison between the contracted educators and the court services department, Bridges liaisons, Forensic Support Team, Momentum Program, and external special programs to ensure timely initiation of restoration treatment for clients.
• Ensures the educators from multiple contractors have all the necessary documentation to contact clients and commence education on the restoration of competency.
• Informs the courts and liaisons of the admissions, discharges, or other significant issues the court needs to be made aware of, including non-engagement or other restoration-related issues.
• Keeps the Program Director informed of the program's performance, compliance, and issues or concerns as they occur.
• Evaluates client progress and ongoing restoration treatment needs and educator recommendations regarding early evaluation requests and send these referrals to the court services department.
• Oversees all reporting performed by all contracted providers.

Data Gathering And Integrity

• Gathers data as outlined by program and statutory standards and ensures the fidelity of the data through database troubleshooting and collaboration with data teams.
• Ability to use data as a way to drive programming, decisions, and performance is key.

Other Duties As Assigned

• Any other duties that may arise that may need to be completed that are not covered in the above duty statements.

Experience Only

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Six (6) years of relevant experience in an occupation related to the work assigned to this position

Or

Education And Experience

A combination of related education in Behavioral Health, Psychology, Social Work, Criminal Justice or Human Services and/or relevant experience in an occupation related to the work assigned equal to six (6) years

Preferred Qualifications

• Should have a minimum of 3-5 years of experience working with individuals involved in the criminal justice and/or behavioral health space, such as a case manager, clinician, probation officer, or court coordinator.
• Bachelor's or Master's degree in behavioral health, psychology, social work, criminal justice, or human services relevant to the position

Conditions Of Employment

• Vaccinations as required by the State of Colorado
• Travel: In-state travel required. May require travel throughout Colorado utilizing state vehicles when possible
• Motor Vehicle Check, if the employee will drive a state-owned vehicle, either in an ongoing capacity while performing their normal day-to-day job duties OR on occasion for training/meetings/client visits/etc.
• Must possess a valid, non-restricted Colorado Driver’s License or a non-restricted U.S. Driver's License for positions within 30 miles of the CO state border
• Out-of-State Driver’s License holders must obtain a valid, non-restricted Colorado Driver’s License within 30 days of employment start date.
• Full Background CDHS employees (all Direct contact with vulnerable persons): CBI name check and fingerprint check, ICON Colorado court database, Medicare fraud database, Reference Checks, Professional License verification (licensure requirements), Drug Screen, PREA (Division of Youth Services), Trails check (direct contact with children), CAPS (direct contact with adults – Mental Health Institutes, Regional Centers, Veterans Community Living Centers)
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must:
  • Disclose that information on the application.
  • Explain why the prior termination or resignation should not disqualify you from the current position.
  • Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

CDHS Selection Process Explanation

Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.

• Preferred Qualifications & Competencies:
• Relevant years of state service experience.

Minimum Qualification Screening Process

A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications in the application form. Do not use "see resume" or "see attached."

You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.

Comparative Analysis Process – Structured Application Review

After minimum qualification screening, the comparative analysis process will involve reviewing and rating of all the information you submit. The comparative analysis step may also include your results from standardized testing.

Your Work Experience/Job Duties

Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications.

If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.

Supplemental Questions

Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

Appeal Rights

You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.

• You or your representative must sign and submit the official appeal form for review.
• You can find the official appeal form here .
• You must be deliver the official appeal form to the State Personnel Board:
  • By email ([e-mail]), or
  • Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or
  • Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or
  • Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

Contact The State Personnel Board For Assistance

• At [phone], or
• Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.

Supplemental Information

• How to apply to the State of Colorado (Youtube Video, Runtime 3:59, Closed Captions Available)
• The Assessment Process

About Us & Benefits

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS . In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• State of Colorado Employee BenefitHub Resource Center
• Employee Wellness program
• Excellent work-life programs, such as flexible schedules, training and more
• Remote work arrangements for eligible positions
• *Some positions may qualify for the Public Service Loan Forgiveness Program .

Our Values

• We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.
• Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
• We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
• Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
• We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
• Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

ADA Accommodations

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.

This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to [e-mail] .

EEO Statement

The State of Colorado is an equal opportunity employer

We are committed to increasing a “Colorado for ALL