Program Coordinator, Medication Therapy Management

HealthPartners; BLOOMINGTON (MN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Retirement Program

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Job summary

HealthPartners seeks a Medication Therapy Management Program Coordinator to lead the MTM program's development, maintenance, and promotion. You will work with cross-functional teams to align MTM initiatives with HealthPartners' objectives and improve patient care.

The role requires a strong background in health care or pharmacy customer service, excellent communication, and proficiency with care management systems and related software.

Qualifications

• Bachelor’s degree or five years of relevant experience in health care or pharmacy customer service, program coordination.
• Minimum two years in health care or pharmacy customer service in a customer-focused environment.
• Knowledge of MTM programs is preferred.

Responsibilities

• Coordinate development, maintenance and promotion of the MTM program.
• Collaborate with cross-functional teams to align MTM initiatives.
• Screen, enroll, audit, analyze and promote MTM participation.
• Manage communications and ongoing evaluation of program effectiveness.
• Utilize health care and pharmacy terminology to support stakeholders.

Skills

Customer service

Care delivery

Medical terminology

Pharmacy terminology

Interpersonal communication

Microsoft Office

Automated systems

Decision making

Education

Bachelor's Degree in Health Care Administration, Business, or related field

Five years in health care/pharmacy customer service/coordinator

Tools

CarePartner

HCSS

AHF Claims Processing System

Epic

Job description

JOB DESCRIPTION

JOB DESCRIPTION
HealthPartners/GHI is looking to hire a Medication Therapy Management Program Coordinator to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
This position is responsible for the development, maintenance and promotion of HealthPartners MTM Program. Accountabilities include program coordination, evaluation, and utilization. This position works with many cross-functional teams and supports projects to promote and align department goals with HealthPartners’ initiatives and maintains awareness and helps to assess the viability of the existing program. Uses health care/pharmacy knowledge, as well as program and eligibility knowledge, to screen, enroll, audit, analyze and further promote the MTM program.
Required Qualifications:
Education, Experience or Equivalent Combination:

• Bachelor’s Degree in Health Care Administration, Business, or related field OR
  

at least five years of experience in health care or pharmacy customer service, program coordination or related experience.

• Minimum of two years general health care or pharmacy experience in a customer service oriented environment with a demonstrated understanding of healthcare and the HMO industry.
  

Knowledge, Skills, And Abilities:

• Strong background in customer service and care delivery.
• Understanding of medical and pharmacy terminology.
• Ability to establish and maintain diplomatic working relationships across all levels of organization.
• Demonstrated ability to prioritize tasks and handle multiple issues while meeting timelines.
• Excellent oral, written and interpersonal communication skills.
• Strong Microsoft Office Word and Excel aptitude.
• Experience with and effective use and management of automated medical management systems and computer programs, as well as working knowledge of Internet based resources.
• Demonstrated flexibility, organizational skills, and appropriate decision-making under challenging situations.
  

Preferred Qualifications:
Education, Experience or Equivalent Combination:

• Experience with MTM programs
• Pharmacy technician, managed care or insurance setting experience.
  

Knowledge, Skills, And Abilities:

• Knowledge of CarePartner, HCSS, AHF Claims Processing System, and Epic.
  

Benefits:
HealthPartners/GHI offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, and much more!
ABOUT US
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.
We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Benefits Designed To Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.
Join us in our mission to improve the health and well‑
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.