Program Coordinator Manager

Pathlight; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid Time Off

Parental Leave benefits

Retirement benefits

Tuition reimbursement

Job summary

ERC Pathlight is seeking a Program Coordinator Manager to lead program delivery at an assigned site. You will supervise Coordinators, plan staffing, and manage PTO in collaboration with site leadership, ensuring consistent, high-quality patient programming and compliance.

The role includes mentoring for licensure supervision, developing flexible staffing, facilitating group activities, and contributing to strategic planning with a focus on patient care standards.

Qualifications

• High school diploma or GED is required.
• Experience in behavioral health settings is required.
• Experience leading or supervising teams within ERC or similar setting is required.

Responsibilities

• Oversee Program Coordinators to ensure high-quality program delivery.
• Schedule staffing and manage PTO in partnership with site leadership.
• Support licensure supervision assignments as mentor.
• Contribute to strategic planning and process improvements.

Skills

Supervisory experience

Leadership in health care

Education

High school diploma or GED

Job description

At ERC Pathlight, we’re on a mission to change lives—and we’re looking for people who feel called to do the same.

As one of the nation’s leading treatment providers for eating disorders and mood, anxiety, and trauma-related conditions, we bring innovative, evidence-based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery.

Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. And as the need for world-class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope.

Why Join Us

When you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You’ll work alongside passionate clinicians, dedicated support staff, and mission-driven leaders who believe in collaboration, growth, and doing the right thing—always.

Here, your work matters. Your ideas matter. You matter.

If you’re energized by purpose, motivated by impact, and ready to help transform the future of mental health treatment, you belong here.

Come build hope. Come save lives. Come grow with us.

What you’ll be doing:

The ProgramCoordinatorManager(PC Manager)is responsible foroverall program delivery and staffing at their assigned site. Inpartnership with site leadership, the PC Manager oversees Program Coordinators to ensure high-quality,consistent delivery of patient programming, including responsibility for scheduling and Paid Time Off(PTO) management.

Essential duties and responsibilities:

• Provides oversight of the assigned team by supervising, guiding, anddirecting employees to ensure effective performance
• Ensures teammembers are equipped with theappropriate skills, tools, and capabilities toexecute their duties
• Utilizes established people processes (performancemanagement, development, succession planning, and career progression)to meet current and future performance standards
• Conducts performanceevaluations, provides coaching and counseling on performance issues, andpromotes a positive and supportive work environment
• Oversees the hiring and onboarding process for new Program Coordinatorsand serves as a direct mentor for licensure supervision assignments.
• Develops and fully implements flexible staffing plans to efficiently alignstaffing levels with patient census
• Participates in group facilitation andprovides direct patient care support as needed for supervision purposes andin response to facility needs
• Ensures all required documentation for Program Coordinators is completedaccurately and in compliance with regulatory standards, andparticipatesinongoing chart audits
• Achieves clinical and operationalobjectivesby contributing insightsandrecommendations to strategic planning. Implements patient-focusedstandards by resolving issues, completing audits,identifyingtrends,recommending system improvements, and supporting the implementation ofchange
• Interfaces with Housing and Transportation, Nursing, Treatment Teams,Facilities and contracted Food Services Management leadership and staff
• Serve as a Handlewith Care (HWC) Trainer for the program, providing initial and refresher training,maintainingcertification, and ensuring compliance with HWC standards and practices

Must haves:

• High school diploma or GED (required)
• 1 year experience in behavioral health setting (required)
• 6+ monthsexperience of leading or supervising teams OR1+ years’ experiencewithin ERC demonstrating leadership aptitude(required)
• 2+ years’ experience in behavioral health setting (preferred)

#ERC

The compensation range for this position is based upon candidate experience and market expectations.

$50,000 - $70,000 USD

What We Offer

At ERC Pathlight, caring for people is our missionand that begins with caring for our own team. Your well-being matters, and our benefitprogramis designedto support every part of your life.

We offer competitive compensation; comprehensive medical, dental, and vision coverage; generous Paid Time Off; Parental Leavebenefits; Retirement benefits; and tuition reimbursement to help you continue growing in your career.

We also recognize that mental health is part of every person’s experience.That’swhy we strive to create a workplace where you feel supported, seen, and encouraged—personally,professionally, and at home.

When you thrive, you can do your best work. And your best work changes lives.

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