Program Coordinator I - Public Works, Clean Water

Clark County Washington; United States; Hybrid; USD 73,000 - 102,000; Full time

Job summary

Clark County Public Works is seeking a Program Coordinator I to administer the Clean Water Fee, supporting infrastructure and services for stormwater management in Clark County. You will act as the main contact for customer service, coordinate with Business Services and Community Engagement, and lead the dispute/appeal process for fee adjustments.

The role includes updating materials, preparing reports, and coordinating outreach events, with a focus on equity and community engagement.

Qualifications

• Degree or equivalent experience relative to the assignment.
• Knowledge of the principles and practices of program management including planning, scheduling, monitoring and problem solving.
• Methods and procedures of budget development and justification; application and interpretation of County, state and federal laws and regulations relevant to the program area.
• Analysis and evaluation of policies, procedures, public information, and service delivery issues; local and state lawmaking processes.

Responsibilities

• Strong project management and coordination with subject matter experts and decision-makers.
• Provide customer service to Clean Water Fee ratepayers both verbally and in writing.
• Develop and coordinate public outreach materials.
• Research properties and communicate directly with ratepayers.
• Evaluate criteria to determine if properties are eligible for Clean Water Fee reduction.
• Write and present technical information to diverse audiences.

Skills

Project management

Customer service

Public outreach

Written communication

GIS knowledge

Site visits

Team collaboration

Education

Degree or equivalent experience

Tools

GIS

Job description

Job Summary

The Clean Water division of Clark County Public Works is currently seeking a Program Coordinator I to lead administration of the Clean Water Fee, which is the primary source of funding for the Clean Water Division’s programs. This fee pays for infrastructure and services to manage and treat stormwater in Clark County to protect rivers, lakes, and streams from pollution. Clean Water Fees are collected through annual property tax statements. The Program Coordinator I will serve as the main point of contact for all Clean Water Fee customer service activities, working closely with staff in Public Works’ Business Services and Community Engagement Divisions. Customer service responsibilities include but are not limited to responding to phone calls, voicemails, and emails, updating the website, writing news releases, developing printed materials and fact sheets, preparing reports and presentations, and coordinating public outreach events. This position will also serve as the lead for the Clean Water Fee dispute and appeal process when property owners request a review and change to their Clean Water Fees. This effort includes documenting the decision criteria for each appeal, conducting research, coordinating with Clark County staff subject matter experts in different departments, communicating with property owners, and conducting site visits as needed. The Clean Water Fee Program Coordinator will also support development and administration of incentive programs for property owners to request a reduction in the Clean Water Fees when implementing specific activities on their property. Other responsibilities include working to resolve delinquent billings of the Clean Water Fee and reviewing and updating Clean Water Fee code, policy, and procedures as needed. This position is non-represented and offers a flexible, hybrid work schedule.

To accept the position, you must live in Oregon or Washington within a commutable distance to Vancouver, Washington.

Our department values our community’s diversity and seeks ways to promote equity and inclusion within the organization and with the public. Our department also encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds.

Qualifications

Program Coordinator I positions coordinate various components of a single, well defined County program or work may involve more than one program, with a focus on a specific aspect, e.g. research and evaluation of programs for which a higher-level coordinator or manager is responsible. Participate in the development of policies, procedures and goals; assist in evaluating and establishing staffing and budget needs; organizing support or technical personnel; assist with evaluating program/project effectiveness and recommends a course of action. Specific duties vary based on department of assignment and level of responsibilities.

Education and Experience:

Degree or equivalent experience relative to the assignment. Knowledge of: The principles and practices of program management, including planning, scheduling, monitoring, and problem solving; methods and procedures of budget development and justification; application and interpretation of County, state and federal laws and regulations relevant to the program area; analysis and evaluation of policies, procedures, public information, and service delivery issues; local and state lawmaking processes; research methods and techniques; trends and practices within the specialized area; and personal computer applications and usage.

Ability to:

Effectively recommend, coordinate, plan, and delegate program components; carry out policy directives of the governing authority in an effective and timely manner; write clear and concise reports, memoranda, and letters; analyze problems, identify alternative solutions, project consequences of proposed actions, and formulate recommendations; utilize various PC applications; interpret and explain policies, procedures, laws, and regulations; establish and maintain effective working relationships.

Other Special Requirements:

Some positions require a valid driver’s license and a successful criminal background check as required by law.

Examples of Duties Key tasks and responsibilities include but are not limited to:

• Strong project management skills including the ability to track, delegate, and resolve issues working closely with subject matter experts and decision-makers.
• Providing customer service to Clean Water Fee ratepayers both verbally and in writing.
• Developing and coordinating public outreach materials.
• Completing research on individual properties and communicating directly with ratepayers.
• Evaluating criteria to determine if individual properties are eligible for Clean Water Fee reduction.
• Experience writing and presenting technical information to diverse audiences.
• Working closely and collaboratively with staff in other Divisions and Department.
• Updating County code, policies, and procedures.

Preferred experience includes:

• Experience implementing rate-based utility programs.
• Experience developing, managing, and implementing incentives, credit, or rebate programs.
• Experience with a Geographic Information System (GIS) application to view and research geospatial data.
• Comfort conducting site visits to properties on an as needed basis.
• Ability to work effectively with multiple people to identify and implement solutions to complex challenges.
• Strong communication and relationship-building skills.

Salary Grade M3.200 Salary Range $34.89 - $48.82- per hour Close Date Open Until Filled

Equal Opportunity Employer

Clark County is an equal opportunity employer committed to providing equal opportunity in employment, access, and delivery of all county services.

Clark County’s Equal Employment Opportunity Plan is available at http://www.clark.wa.gov/human-resources/documents.

Employee Benefits and additional compensation

Clark County provides regular full-time and part-time employees with a comprehensive benefits package which includes medical, vision and dental insurance, paid leave, flexible spending accounts, life insurance and long-term disability, retirement, and deferred compensation. Some types of employees in some positions and bargaining units might have different benefits and additional compensation. More specific benefit information for the different bargaining units can be found at https://clark.wa.gov/human-resources/employee-benefits. Also please refer to the specific bargaining unit contract for additional compensation at https://clark.wa.gov/human-resources/documents.

Retirement Information

All Clark County employees must participate in a WASHINGTON STATE RETIREMENT SYSTEM PLAN (PERS, PSERS or LEOFF). Employee contributions begin the first day of work. Current contribution rates vary by plan but could range from 5% to 15% of gross pay, depending on the plan choice. For additional information, check out the Department of Retirement Systems' web site here: http://www.drs.wa.gov/

ADA/Section 504 Assistance

If you are in need of ADA/Section 504 assistance for accommodations, please contact Human Resources at [phone]; Relay [phone].

About Clark County

With its great natural beauty, Clark County, Washington, always has attracted people and businesses. We welcome those who visit and settle here, providing fresh perspectives, growing diversity and vibrant energy. Our forward-looking community is framed by the scenic Cascade Range to the east and the majestic Columbia River to the south and west. The area is a picturesque place to work, play, and live. Named for Captain William Clark of Lewis and Clark Expedition fame, our county is one of the fastest growing regions in Washington state and the Portland, Oregon, metropolitan area. Today, more than 467,000 people call Clark County home. Clark County government works to enhance the quality of life for all of our diverse community by providing services with integrity, openness and accountability. We are one of the county's largest employers, providing a wide range of rewarding careers for about 1,570 people.