Program Coordinator I - Koolaupoko

Colonial Group; Kaneohe (HI); On-site; USD 42,000 - 66,000; Full time

Job summary

Liliʻuokalani Trust in Hawaii is seeking a Program Coordinator I to support youth programs, coordinate schedules, maintain data, and ensure safe, engaging environments across sites. The role focuses on enrollment, attendance tracking, documentation (NetSuite, DocuSign), and collaboration with YES workers to deliver high‑quality services to Native Hawaiian youth and families.

Applicants should have a bachelor's in a related field and experience with youth programs; travel and flexible hours may

Qualifications

• Bachelor's degree in Social Work, Human Services, Education, Psychology, or related field.
• Minimum 1–2 years of experience working with youth or in community programs.
• Demonstrated commitment to Native Hawaiian communities and youth.
• Ability to lead group activities and maintain safe, engaging environments.
• Strong communication, organizational, and data management skills.
• Ability to collaborate effectively in team settings.
• High level of accuracy in paperwork and data entry.
• Valid driver's license, clean driving record, and access to reliable transportation.
• TB clearance and First Aid/CPR certification required.
• Criminal history background check required as part of pre-employment.

Responsibilities

• Build respectful relationships with youth, families, and community members.
• Facilitate group activities and mentor youth using positive youth development practices.
• Model appropriate behavior and effective communication.
• Support youth with behavioral escalations and follow-up as needed.
• Coordinate program logistics including space, supplies, and equipment.
• Collaborate with YES workers to ensure supervision and engagement across spaces.
• Maintain enrollment, attendance tracking, and communications with youth and families.
• Handle data entry and documentation in organizational systems (NetSuite, DocuSign).
• Provide front desk coverage and scheduling support.
• Collect feedback and participate in program evaluation and quality improvement.

Skills

Communication

Organization

Data management

Education

Bachelor's degree in Social Work, Human Services, Education, Psychology, or related field

Tools

NetSuite

DocuSign

Job description

About Liliʻuokalani Trust

Liliʻuokalani Trust (LT) is a private operating foundation committed to the social, physical, and spiritual well-being of Native Hawaiian youth and their ʻohana. LT delivers culturally grounded, healing-centered programs across the pae ʻaina through a range of service settings meet youth and families where they are. Trust programs reflect an assets-based philosophy that honors Hawaiian values, elevates youth strengths, and builds pathways to passion, purpose, and prosperity for all youth we serve.

Job Purpose

The Youth Engagement Coordinator I is a youth development practitioner responsible for implementing culturally competent and trauma-informed youth programming, supporting daily operations, and building consistent relationships with youth and their ʻohana. This role focuses on ensuring that the logistical and administrative functions necessary for program success run smoothly, maintaining safe and engaging environments, and collaborating with YES workers and the broader program team to ensure youth access and participation.

The Coordinator I brings both direct engagement and operational skills to the role, facilitating activities, coordinating schedules and logistics, maintaining accurate data and documentation, and contributing to ongoing program quality. This role is integral to the day-to-day functioning of program sites and to the holistic wraparound supports provided to youth and their families throughout Liliʻuokalani Trust programs.

Essential Responsibilities

Youth Engagement & Community Building

• Build and maintain respectful, positive relationships with youth, families, and community members
• Facilitate group activities, mentor youth, and employ positive youth development practices in all interactions
• Model appropriate behavior, healthy relationships, and effective communication
• Support youth by responding to behavioral escalations appropriately and respectfully, and by providing appropriate follow-up as determined by program teams
• Encourage participation and foster a strong sense of belonging among program participants
• Support the inclusion of youth voice in program development and decisions, as appropriate
• Assist, as needed, with welcoming participants and families to program spaces
• Engage in outreach efforts to recruit new program participants and raise awareness of LT programs and services

Program Implementation & Coordination

• Implement scheduled programs, activities, and events across locations in alignment with established program plans
• Coordinate program logistics including space usage, supplies, equipment, and activity preparation
• Collaborate with YES workers to ensure consistent supervision, engagement, and coverage across program spaces
• Support program transitions and participation logistics, including signing participants in and out and assisting with movement throughout spaces
• Maintain safe and welcoming environments across all sites, following established safety protocols and supervision ratios
• As needed and appropriate, assist with or coordinate participant transportation
• Contribute to program design discussions and offer feedback to improve program delivery

Enrollment & Administrative Support

• Support enrollment, attendance tracking, and communication with youth and families
• Complete accurate and timely data entry, including registration and consent forms, DocuSign, attendance records, and program activity logs
• Maintain documentation requirements in alignment with organizational standards, including NetSuite, mileage logs, and other operational systems
• Provide front desk and phone coverage, and support program operations as needed
• Assist with scheduling coordination, including maintaining program calendars and confirming facility or vendor appointments

Evaluation & Continuous Quality Improvement

• Serve as the primary program-level contact for evaluation logistics, ensuring evaluations are completed on time and accurately
• Collect program feedback from participants, families, and staff
• Review basic evaluation data and share observations and trends with supervisors
• Support implementation adjustments based on evaluation findings
• Contribute to a culture of reflection and learning within the program team

Team & Community Support

• Participate in team meetings, Communities of Practice, trainings, and planning sessions
• Communicate concerns, observations, and participant needs to supervisors appropriately and in a timely manner
• Contribute to the Trust's success by accepting new assignments, supporting team members, and striving to improve organizational results
• Participate in continuing education and training opportunities for professional development
• Contribute to a healthy, high-functioning team culture through professional conduct, collaborative engagement, and a growth mindset
• Support community partnerships, events, and engagement activities

Other Duties (Site Dependent)

• Coordinate transportation logistics or supervise participant transitions
• Support specialized program environments (e.g., kitchen, gym, studio)
• Holiday, evening, and weekend hours required as needed
• Ability to travel as needed for Trust business

Practice Expectations

• Demonstrates reliability, professionalism, and accountability in all aspects of the role.
• Builds positive relationships with youth, families, and teammates.
• Follows established procedures, program plans, and organizational protocols.
• Communicates concerns and observations to supervisors appropriately and promptly.
• Works well as part of a multidisciplinary team, exhibiting respectful interactions with colleagues.
• Engages in ongoing learning, skill-building, and professional development.
• Supports outreach and engagement strategies to recruit participants and expand community presence
• Exercises professional judgment in complex or high-stakes situations, knowing when and how to elevate
• Functions as a model of professional practice and cultural grounding for the wider program team

Qualifications

• Bachelor's degree in Social Work, Human Services, Education, Psychology, or a related field; or equivalent combination of education and experience
• Minimum of one (1) to two (2) years of experience working with youth or in community programs
• Demonstrated commitment to working with Native Hawaiian communities and youth
• Ability to lead group activities and maintain safe, engaging environments
• Strong communication, organizational, and data management skills
• Ability to collaborate effectively in team settings
• High level of accuracy in paperwork and data entry
• Valid driver's license, clean traffic abstract, and access to a privately owned automobile with valid no-fault insurance
• TB clearance required
• First Aid and CPR/AED Certification required
• Criminal history background check required as part of pre‑employment process

Key Required Competencies

• Collaboration: Ability to interact effectively with youth, families, community partners, and multi-disciplinary teams. Knowledge of community resources and services.
• Ethical Practice: Models the highest level of ethics, integrity, LT values and social responsibility.
• Communication: Clearly conveys and receives information and ideas to individuals or groups that engages the listener and invites response and feedback. Demonstrates good written, oral, and listening skills.
• Cultural Competence: Respects and relates well to people from varied backgrounds and is sensitive to group differences. Experience working with vulnerable youth and systems involved youth.
• Relationship Management: Experience working with staff at all levels in a collaborative environment; commitment and ability to promote and sustain positive workplace values and relationships.
• Interpersonal Skills: Ability to work well under pressure, remain calm and controlled when faced with difficult situations. Strives for immediate address.
• Relationship Building and Emotional Intelligence: Relatable, self‑aware and empathetic with strong emotional intelligence.
• Culture Competence: Ready to support the Trust as it applies a diversity, equity and inclusion lens to all aspects of work.

Organization Competencies

1. Alignment with Queen’s Legacy: Understanding and appreciation of Queen Liliʻuokalani’s story, her legacy, and the Hawaiian culture is foundational to staff’s commitment to working with our Hawaiian children, families, and communities.
2. Hoʻomau i ka ʻImi Naʻauao (Continuous Learning and Improvement): Committed to creating and reinforcing an environment of continuous learning and improvement.
3. Hoʻike i na Manaʻo Pono (Effective Communication): Communicates with those we serve and each other in a consistent manner that results in mutual understanding, harmony, and action.
4. Noʻonoʻo Loi (Critical Thinking and Problem Solving): Actively and skillfully understands, conceptualizes, applies, analyzes, synthesizes, and evaluates information; develops and supports fact-based analyses and recommendations.
5. Hoʻokumu Aʻe / ʻImi Hakuhia (Innovation): Identifies and integrates creative ideas into new or existing services and promotes effective problem-solving.
6. Pilina Hoʻohana a me ka Hana Hilinaʻi (Building Relationships and Creating Trust): Manages relationships to create optimal opportunities and move the organization forward.
7. Alu Like i ka Hana (Teamwork): Works cooperatively and collaboratively with others throughout the organization in alignment with the organization’s objectives.
8. Hoʻonui i ka ʻIke (Capacity Building): Encourages personal growth by exhibiting trust and a belief in the capacity of others.

Mental and Physical Demands

Ability to lift 25 lbs. Requires frequent sitting, standing, and walking on uneven terrain. Some outdoor work on land assets is expected.

Terms and Conditions of Employment

As a condition of employment, employee will be subject to LT’s policies and procedures.

Job Title: Program Coordinator I

Reports To: Kīpuka Manager

FLSA Status: Exempt

Aligned Executive: President and CEO

Site: Kīpuka Koʻolau Poko

Department: Programs