Program Coordinator I / Assistant Office Supervisor II - 192260

South Carolina Department of Motor Vehicles; Columbia (SC); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Vacation leave

Sick leave

Paid holidays

Retirement plan

Job summary

South Carolina Department of Motor Vehicles is seeking an Assistant Office Supervisor II in the Vehicle Services division. The role requires processing transactions for registrations, plates and decals, and answering routine inquiries.

You will support field office operations, manage data in the Phoenix system, and ensure accurate cash drawers. The position also involves mentoring staff, scheduling, and cross-training within Vehicle Services.

Qualifications

• High school diploma and relevant program experience.
• Experience in customer service and office operations is preferred.

Responsibilities

• Process transactions such as issuing registration cards, license plates, and decals.
• Respond to routine customer inquiries by mail, in person, and by phone, email, or fax.
• Support DMV field office operations and advise customers on payments, services, and required documentation.
• Maintain data in the Phoenix system and ensure accurate cash handling.
• Mentor, coach, and evaluate assigned personnel; monitor attendance and breaks.
• Coordinate cross training with other units within Vehicle Services.

Skills

Customer service

Cash handling

Data entry

Communication

Education

High school diploma

Tools

Phoenix system

Microsoft Office

Job description

Job Responsibilities

• Processes transactions including, but not limited to, issuing registration cards, license plates, and decals. Maintains comprehensive knowledge of all unit processes and ensures work is completed within five business days of receipt. Reviews documents for accuracy and compliance and prepares materials for scanning.
• Responds to routine customer inquiries by mail, in person, and through telephone, email, or fax.
• Manages business customer relations, information dissemination, DMV product distribution, and issue resolution. Supports DMV field office operations and advises customers on payments, services, and required documentation. Resolves customer inquiries and problems through thorough record research.
• Uses the DMV Phoenix system to enter, retrieve, update, and provide data for customers, courts, and law enforcement. Maintains a tracking system for customer inquiries, reconciles transaction reports, and ensures an accurate cash drawer.
• Interprets laws, policies, and procedures, and recommends changes to support continuous departmental improvement.
• Responsible for creating and monitoring scheduled breaks, lunch periods, and attendance.
• Responsible for monitoring employee production and for mentoring, coaching, and evaluating assigned personnel.
• Responsible for all unit personnel matters, including hiring, progressive disciplinary actions, time and attendance, and performance issues. Ensures Employee Performance Management System (EPMS) reviews are completed by the scheduled due date. Proactively communicates notable improvements and concerns to the unit manager.
• Coordinate and plan cross training with other units within Vehicle Services.
• Performs additional duties as assigned by the Specialty Plates Manager.

Minimum Requirements

• A high school diploma and relevant program experience.

Unit, SCDMV Headquarters, Blythewood, S.C.

Job Responsibilities

• Processes transactions including, but not limited to, issuing registration cards, license plates, and decals. Maintains comprehensive knowledge of all unit processes and ensures work is completed within five business days of receipt. Reviews documents for accuracy and compliance and prepares materials for scanning.
• Responds to routine customer inquiries by mail, in person, and through telephone, email, or fax.
• Manages business customer relations, information dissemination, DMV product distribution, and issue resolution. Supports DMV field office operations and advises customers on payments, services, and required documentation. Resolves customer inquiries and problems through thorough record research.
• Uses the DMV Phoenix system to enter, retrieve, update, and provide data for customers, courts, and law enforcement. Maintains a tracking system for customer inquiries, reconciles transaction reports, and ensures an accurate cash drawer.
• Interprets laws, policies, and procedures, and recommends changes to support continuous departmental improvement.
• Responsible for creating and monitoring scheduled breaks, lunch periods, and attendance.
• Responsible for monitoring employee production and for mentoring, coaching, and evaluating assigned personnel.
• Responsible for all unit personnel matters, including hiring, progressive disciplinary actions, time and attendance, and performance issues. Ensures Employee Performance Management System (EPMS) reviews are completed by the scheduled due date. Proactively communicates notable improvements and concerns to the unit manager.
• Coordinate and plan cross training with other units within Vehicle Services.
• Performs additional duties as assigned by the Specialty Plates Manager.

This position is located in the Vehicle Services/License Plate Unit, SCDMV Headquarters, Blythewood, S.C.

Responsibilities Of The Assistant Office Supervisor II

• Processes transactions including, but not limited to, issuing registration cards, license plates, and decals. Maintains comprehensive knowledge of all unit processes and ensures work is completed within five business days of receipt. Reviews documents for accuracy and compliance and prepares materials for scanning.
• Responds to routine customer inquiries by mail, in person, and through telephone, email, or fax.
• Manages business customer relations, information dissemination, DMV product distribution, and issue resolution. Supports DMV field office operations and advises customers on payments, services, and required documentation. Resolves customer inquiries and problems through thorough record research.
• Uses the DMV Phoenix system to enter, retrieve, update, and provide data for customers, courts, and law enforcement. Maintains a tracking system for customer inquiries, reconciles transaction reports, and ensures an accurate cash drawer.
• Interprets laws, policies, and procedures, and recommends changes to support continuous departmental improvement.
• Responsible for creating and monitoring scheduled breaks, lunch periods, and attendance.
• Responsible for monitoring employee production and for mentoring, coaching, and evaluating assigned personnel.
• Responsible for all unit personnel matters, including hiring, progressive disciplinary actions, time and attendance, and performance issues. Ensures Employee Performance Management System (EPMS) reviews are completed by the scheduled due date. Proactively communicates notable improvements and concerns to the unit manager.
• Coordinate and plan cross training with other units within Vehicle Services.
• Performs additional duties as assigned by the Specialty Plates Manager.

Minimum Requirements

• A high school diploma and relevant program experience.

Minimum and Additional Requirements

• A high school diploma and relevant program experience.

Agency Requirements

• Must complete a nationwide criminal background check to include finger printing.

Additional Requirements

• Ability to learn and explain policy and procedures to DMV customers.
• Ability to communicate effectively, both orally and in writing.
• Proficient in basic computer skills.
• Works under general supervision after a period of training.
• Works in general office environment.
• May be required to work extended hours outside of the normal scheduled work week.
• Must be able to lift 10-15 lbs.
• The work requires sitting for long prolonged periods of time and significant time spent at a computer terminal.

Preferred Qualifications

Agency Preferred

• A high school diploma and two (2) years related job experience. An equivalent education and relevant experience may be accepted with prior approval.

Additional Comments

What’s in it for you?

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.