Program Coordinator - Homeless Prevention

Heartland Family Service; Omaha (NE); On-site; USD 55,000 - 75,000; Full time

Job summary

Heartland Family Service in Omaha, NE seeks a dynamic supervisor to oversee the homeless prevention and housing search/placement teams serving Douglas, Sarpy and Pottawattamie Counties. The role leads staff, ensures housing outcomes, and maintains program compliance with funding requirements.

Schedule is Monday–Friday, 8:30am–5pm (40 hours). The position requires training in supervision, communication with landlords, and partnership with the Continuum of Care; travel with personal vehicle is

Qualifications

• Bachelor’s Degree in Human Services or related field and three years of experience in case management or direct service provision.
• Supervisory or program management experience is a plus.
• Valid Driver’s License and acceptable driving record.

Responsibilities

• Provides positive leadership and promotes the trauma informed culture for all direct service staff, program clients and in the community.
• Responsible for hiring and training new staff and for the ongoing development and training of all staff in the program.
• Responsible for recruiting and supervising interns in the programs.
• Provides on-going and regular supervision of program staff, including individual meetings and accompanying staff in the field, as needed.
• Leads weekly meetings, including approving cases for assistance, reviewing caseloads and providing feedback on case plans and service delivery.
• Provides case coverage in emergency and back-up situations.
• Reviews and monitors client records to ensure that required information is collected, entered into prescribed formats, and reported in a timely manner
• Ensure program compliance with funding regulations and compliance with agency policies and procedures.
• Ensure that the program meets targets performance outcome, including making adjustments to the program as needed to improve performance.
• Completes and reviews quarterly outcome reports.
• Complete monthly, quarterly and annual reports as required by funding sources
• Outreach to new landlords and property managers within the community to inform them of the programs and recruit prospective landlords
• Trained in Housing Quality Standards and NSPIRE inspections and completes inspections for the programs as needed.
• Collaborates with Program Director to improve policies and procedures to increase efficiency of the program
• Demonstrates knowledge of current community and Heartland Family Service programs and resources
• Is actively involved in the Continuum of Care, including attending meetings or participating on task forces
• Travel is required, included use of personal vehicle.
• Is dependable and punctual regarding scheduling and attendance
• Is able to work both independently, with little supervision, and as a part of a team.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• Is able to develop positive working relationships with clients, referral sources, service agencies, landlords, and others encountered in the course of work.
• Creates, maintains, and shares as appropriate a dynamic self-care plan.
• Strives to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• Performs other program related duties as assigned.
• DENOTES ESSENTIAL JOB FUNCTIONS

Skills

Supervisory experience

Case management

Education

Bachelor’s Degree in Human Services or related field

Job description

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.

Summary Description Of Work

This position provides direct supervision and program oversight of the homeless prevention team and the housing search and placement team. These programs serve client in Douglas, Sarpy and Pottawattamie Counties. The Homeless Prevention program serves those at imminent risk of homelessness. Services include temporary financial assistance and support services to help individuals obtain and maintain permanent housing.

The housing search team provides services to individuals who enrolled in Rapid Rehousing and Permanent Supportive Housing programs and who are experiencing homeless. The team helps program participants to locate housing, outreaches to property owners, completes inspections and assists with housing placement.

Supervisory responsibilities and major agency wide support functions begin at this level. Decision making, problem solving, and ongoing task prioritization are critical. Training in supervision and management is required.

Compensation range

Based on years of experience.

Work Schedule

Monday through Friday, 8:30am to 5pm, 40 hours per week

Essential Duties And Responsibilities

• Provides positive leadership and promotes the trauma informed culture for all direct service staff, program clients and in the community.
• Responsible for hiring and training new staff and for the ongoing development and training of all staff in the program
• Responsible for recruiting and supervising interns in the programs.
• Provides on-going and regular supervision of program staff, including individual meetings and accompanying staff in the field, as needed.
• Leads weekly meetings, including approving cases for assistance, reviewing caseloads and providing feedback on case plans and service delivery.
• Provides case coverage in emergency and back-up situations.
• Reviews and monitors client records to ensure that required information is collected, entered into prescribed formats, and reported in a timely manner
• Ensure program compliance with funding regulations and compliance with agency policies and procedures.
• Ensure that the program meets targets performance outcome, including making adjustments to the program as needed to improve performance.
• Completes and reviews quarterly outcome reports.
• Complete monthly, quarterly and annual reports as required by funding sources
• Outreach to new landlords and property managers within the community to inform them of the programs and recruit prospective landlords
• Trained in Housing Quality Standards and NSPIRE inspections and completes inspections for the programs as needed.
• Collaborates with Program Director to improve policies and procedures to increase efficiency of the program
• Demonstrates knowledge of current community and Heartland Family Service programs and resources
• Is actively involved in the Continuum of Care, including attending meetings or participating on task forces
• Travel is required, included use of personal vehicle.
• Is dependable and punctual regarding scheduling and attendance
• Is able to work both independently, with little supervision, and as a part of a team.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• Is able to develop positive working relationships with clients, referral sources, service agencies, landlords, and others encountered in the course of work.
• Creates, maintains, and shares as appropriate a dynamic self-care plan.
• Strives to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• Performs other program related duties as assigned.
• DENOTES ESSENTIAL JOB FUNCTIONS

Minimum Qualifications

• Bachelor’s Degree in Human Services or related field AND three years of experience in case management or direct service provision
• Supervisory/program management experience is a plus
• Valid Driver’s License and acceptable driving record