Program Coordinator 2

Holland America-Princess (Holland America Dawson City Inn); Anchorage (AK); On-site; USD 70,000 - 100,000; Full time

Job summary

The Alaska Department of Labor and Workforce Development, Division of Vocational Rehabilitation, is seeking a Program Coordinator 2 based in Anchorage. You will provide executive-level leadership for program evaluation, quality assurance, and internal controls, ensuring compliance with federal and state laws while guiding statewide vocational rehabilitation services.

As a member of the leadership team, you will supervise staff, coordinate with external agencies, and support executive

Qualifications

• Analytical thinking and problem solving to address complex program outcomes.
• Compliance knowledge to assess and monitor programs for regulatory alignment.
• Sound decision making with action orientation in uncertain situations.
• Planning and evaluating to set priorities, resources, and goals across programs.
• Strong organizational awareness and understanding of the agency mission and structure.

Responsibilities

• Provide executive-level leadership for program evaluation, QA, and internal controls.
• Develop performance metrics and analyze statewide data to support decision-making.
• Supervise and coordinate staff to ensure efficient division operations and collaboration with state/federal agencies.

Skills

Analytical thinking

Compliance

Decision making

Planning & evaluating

Organizational awareness

Job description

Job Description

This recruitment is exempt from the Hiring Freeze (Administrative Order 358).

ATTENTION DEPARTMENT OF LABOR EMPLOYEES!

The Department of Labor and Workforce Development, Division of Vocational Rehabilitation, is recruiting for a Program Coordinator 2!

No Cover Letter Required!

This position is in the Supervisory Unit (SS) at a Range 20.

This position is located in Anchorage. However, this position may be relocated within Alaska with necessary approvals where infrastructure allows.

What You Will Be Doing:

As a member of the Division's Leadership Team, you will be providing executive-level leadership for the Division's Program Evaluation and Quality Assurance (QA) functions, ensuring compliance with federal and state laws, regulations, policies, and grant requirements while advancing continuous improvement in the effectiveness, efficiency, and outcomes of statewide vocational rehabilitation services. The position serves as the Division's principal authority on program evaluation, performance measurement, quality assurance, and internal controls by developing performance metrics, evaluating program and service delivery outcomes, analyzing statewide data and trends, administering stakeholder surveys, and providing timely, objective, and reliable information to support executive decision-making, strategic planning, policy development, resource allocation, and accountability to the Rehabilitation Services Administration (RSA), the Office of Management and Budget (OMB), state leadership, and other stakeholders.

This position involves supervising and coordinating the work of others to ensure smooth operations within the division and outside state and federal agencies, providing leadership and oversight to staff.

Our Mission, Values, and Culture:

The mission of the Division of Vocational Rehabilitation is to support Alaskans with disabilities in obtaining and maintaining meaningful employment. We believe employment is a powerful, empowering force in an individual’s life. The Program Coordinator 2 plays an important role in advancing this mission, contributing directly to the operational success and integrity of the Division.

Benefits of Joining Our Team:

The Division of Vocational Rehabilitation is a great place to work because of our friendly and collaborative atmosphere; we value teamwork, integrity, and innovation. Our team is made up of dedicated professionals who take pride in supporting the mission of our organization. Team members enjoy meaningful work, opportunities for growth, and the chance to make a difference in our community. This role offers a rewarding and dynamic opportunity for individuals who thrive in a fast-paced, detail-oriented environment.

The Working Environment You Can Expect:

This position is located in Anchorage; our office is in the Department of Labor and Workforce Development building, offering plenty of parking, and convenient access to downtown. Your workspace is equipped with dual monitors and an ergonomic setup, supporting both comfort and productivity. The office is open from 8:00am – 5:00pm, Monday through Friday.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

• Quality Management: Knowledge of the principles, methods, and tools of quality assurance, quality control, and reliability used to ensure that a project, system, or product fulfills requirements and standards.
• Performance Measurement: Knowledge of the principles and methods for evaluating program or organizational performance using financial and nonfinancial measures, including identification of evaluation factors (for example, workload, personnel requirements), metrics, and outcomes.

Minimum Qualifications

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications.

Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Minimum Qualifications

Any combination of education and/or experience that provides the applicant with competencies in:

• Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Compliance: Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance.
• Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Planning and Evaluating: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
• Organizational Awareness: Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.
• Equivalent to those typically gained by: Training from an accredited college or university in any field and/or progressively responsible professional experience developing, planning, coordinating, and implementing a program, project, business, organization, or major components of a program, including having administrative authority over the program/project funding, staff, and/or overall operations.

Special Note:

“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” and “education” are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

“Professional experience” means work that is creative, analytical, evaluative,