Program Coordinator

americamakes.us; Youngstown (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

americamakes.us in Youngstown is seeking a Program Coordinator to join their Innovation Hub team. In this role, you will engage stakeholders, manage inquiries, and support operations to enhance the Hub's mission.

The ideal candidate will have a B.S. degree in a related field and 1-3 years of experience in program coordination or stakeholder engagement. Proficiency with Microsoft Office is required, and strong communication skills are essential for success.

Qualifications

• 1-3 years of experience in stakeholder engagement or technical program coordination.
• Ability to engage diverse partners and support collaborative solutions.
• Experience in advanced manufacturing or technology development preferred.

Responsibilities

• Coordinate stakeholder engagement activities.
• Manage inquiries from companies and government.
• Produce dashboards and reports for Hub leadership.

Skills

Stakeholder engagement

Organizational skills

Project coordination

Communication skills

CRM systems

Education

B.S. degree in business or related field

Tools

Microsoft Office

Job description

Program Coordinator, Youngstown Innovation Hub

About the role and team

As the Program Coordinator, you will be a valued and trusted member of the Innovation Hub and NCDMM team. You will serve as the primary point of contact for inquiries, stakeholder engagement, and ecosystem support within the Hub. This role blends ecosystem development, customer intake and tracking, relationship management, and operational support for Hub programs and activities.

You will manage the flow of inquiries into the Hub, support project and partnership development, coordinate data and reporting systems, strengthen stakeholder relationships, and help advance the overall mission of the Innovation Hub. This position is critical to ensure a seamless, well-supported, and strategically aligned experience for ecosystem partners and regional and locating businesses.

The ideal candidate is organized, collaborative, and highly communicative, with a passion for advanced manufacturing, customer service, and ecosystem building. They thrive in a fast-paced, innovative, and sometimes ambiguous environment where strategic thinking and operational execution are equally important.

Responsibilities

• Coordinate and execute stakeholder engagement activities.
• Manage effective time for engagement and reporting tasks (both project and non-project).
• Serve as the primary point of contact for inquiries from companies, government, universities, and other stakeholders.
• Manage intake, triage, and tracking systems to ensure timely follow-up and clear communication.
• Engage regional partners to identify collaboration opportunities and strengthen the ecosystem.
• Represent the Hub at regional events and coordinate operational needs for meetings, visits, and activities.
• Partner with the Communications team on awareness initiatives and stakeholder‑aligned messaging.
• Maintain comprehensive tracking of inquiries, engagements, pilot projects, and site visits, and identify key data sources and trends.
• Produce dashboards and reports that surface patterns, insights, and ecosystem metrics for Hub leadership and stakeholders.
• Travel (< 30% travel expected).

Typical day

• Respond to a new inquiry from a regional manufacturer seeking support in defense supply chain integration.
• Prepare briefing materials for a meeting between Hub leadership and local, state, or federal stakeholders.
• Update tracking metrics and summarize recent inquiries for leadership review.
• Collaborate across the NCDMM team to identify opportunities to engage new stakeholders or address regional capability gaps.
• Support planning for an upcoming site visit or partner convening.
• Work with the Hub Director and partners to align intake findings with emerging project opportunities.
• Prepare and support the submission of Hub reporting taskers to internal and external stakeholders.

Ideal candidate

• Has a B.S. degree in business, economic development, public administration, or a related field.
• Has 1-3 years of experience in stakeholder engagement, membership management roles, economic development, technical program coordination, or similar work.
• Demonstrated ability to engage diverse partners, identify needs, and support collaborative solutions.
• Experience in advanced manufacturing, technology development, or defense‑related industries is preferred.
• Strong organizational and project coordination skills with the ability to manage multiple activities simultaneously.
• Excellent communication skills—written, verbal, interpersonal, and presentation.
• High emotional intelligence, professionalism, and discretion.
• Ability to work independently, prioritize effectively, and thrive in a fast‑paced and sometimes ambiguous environment.
• Proficiency with Microsoft Office and comfort with CRM systems.

Additional things about you

• You enjoy building relationships and connecting people.
• You are self‑directed and accountable, able to prioritize and drive results with minimal supervision.
• You enjoy working with cross‑functional teams and understand how to turn strategy into action.
• You have a passion for serving the nation and improving U.S. manufacturing competitiveness.

Equity & Eligibility

NCDMM is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

NCDMM, as a government contractor, is required to verify all employees through the E‑Verify system to confirm eligibility to work in the United States.