Program Coordinator

Attentive; New York (NY); Hybrid; USD 56,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Equity

Job summary

Attentive is seeking a Program Coordinator to work with our largest brands to execute retention marketing across SMS and email. You will collaborate with our CSM team to operationalize customer ideas and deliver growth through Attentive's platform.

This hybrid role requires you to manage projects with the CSM, Support, and Professional Services teams, optimize campaigns, and translate feedback into product recommendations. NYC-based, Tue-Thu in the office.

Qualifications

• 1-2 years of customer-facing experience in a Customer Success, Support, or Agency role.
• Experience with SaaS or E-Commerce platforms preferred.
• Familiarity with email marketing execution, including campaigns, automated journeys, and transactional messaging.
• Understanding of key metrics like List Growth, Revenue, and Message-Level Performance.

Responsibilities

• Execute customer projects in collaboration with CSM, Support, and Professional Services to align on marketing goals.
• Design and build List Growth tools, Segments, Campaigns, Journeys, Reports, and email sends within the Attentive UI.
• Execute cross-channel marketing initiatives (SMS and email) and optimize campaigns.
• Translate customer feedback into specific product recommendations.
• Position as a valuable extension of our customers' teams with attention to detail and swift execution.
• Update internal workflows and documentation to remain accurate.

Skills

Customer-facing experience

SaaS experience

Email marketing

List Growth

Revenue metrics

Detail oriented

Quick learner

Slack

Zoom

Tools

Slack

Zoom

Job description

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation’s Corporate Equality Index!

About the Role

As a Program Coordinator, you will work with some of our largest brands to execute optimized retention marketing strategies across channels, including both SMS and email. By collaborating with our CSM team, you will develop our customer's most ambitious marketing ideas, ensuring they are able to drive growth and conversions with Attentive. Your deep platform knowledge, including experience executing email campaigns, journeys, and transactional messaging, brings value to our customers by ensuring they can get more done. You'll become an Attentive expert, bridging the gap between our product and customers.

Your core responsibility will be to execute customer projects, ensuring successful partnerships. You will work in conjunction with members of the CSM, Support, and Professional Services teams to maintain alignment on our customers' marketing goals, including the execution and optimization of SMS and email programs.

This is a hybrid role, expected to work Tuesday-Thursday from our NYC office.

What You’ll Accomplish

• Deliver Attentive Service offerings (Onboarding or Recurring engagements), designed to drive value for our customers
• Leverage your Attentive platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, Reports, and email sends within the Attentive UI
• Execute and support cross-channel marketing initiatives, including promotional email campaigns, automated journeys, and transactional messaging programs
• Apply channel best practices across SMS and email to improve engagement, conversion, and retention outcomes for customers
• Develop strong relationships with cross-functional team members and our customers
• Manage your assigned accounts in collaboration with Attentive account teams to ensure customers remain engaged and are successful in their adoption of the Attentive platform
• Provide creative solutions and execute swiftly keeping the industry's best practices in mind
• Translate customer feedback into specific product recommendations
• Positioned as a valuable extension of our customers' teams, your attention to detail and quick execution builds trust between us and our customers
• Update internal workflows and documentation so that they remain as accurate as possible

Your Expertise

• You have 1-2 years of customer-facing experience in preferably a Customer Success, Support, or Agency role
• Prior experience with SaaS or E-Commerce platforms preferred
• Familiarity with email marketing execution, including campaigns, automated journeys, and transactional messaging, is a strong plus
• You understand the key metrics that Attentive customers are interested in measuring (List Growth, Revenue, Message-Level Performance)
• You are motivated by helping others and derive satisfaction from being part of a team
• You understand how the day to day work delivered by our team directly impacts our customers' progress towards their own goals
• You are a quick learner and ready to get your hands dirty, able to find creative workarounds when faced with limitations
• You are extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively
• You are proactive and communicative, never shying away from a quick Slack or Zoom

You’ll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

• The US base salary range for this full-time position is $56,000 - $70,000 annually + equity + benefits
• Our salary ranges are determined by role, level and location
• This role is salaried non-exempt and eligible for overtime compensation

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Attentive Company Values

• Default to Action - Move swiftly and with purpose
• Be One Unstoppable Team - Rally as each other’s champions
• Champion the Customer - Our success is defined by our customers' success
• Act Like an Owner - Take responsibility for Attentive’s successLearn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.