Program Coordinator

Senior Ride Nashville; Nashville (TN); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical, dental & vision insurance (BC

401(k) with employer match

3+ weeks PTO, plus separate sick/ill/}

Life insurance, paid parental, bereav.

jury duty leave

Job summary

Senior Ride Nashville is seeking a Program Coordinator who reports to the Program Manager. The role centers on rider enrollment and volunteer recruitment, offering a meaningful path to grow within nonprofit programs and operations.

You will own the enrollment process from start to finish, assist older adults with requirements, and enter participant information into SRN systems with accuracy and care. The position includes coordinating outreach events, building community partnerships, and

Qualifications

• Minimum 3 years of related full-time work experience or equivalent combination of education and experience.
• Experience in nonprofit work, human services, volunteer engagement, customer service, community outreach, or related field.
• Strong relational abilities and high EQ.
• Excellent written and verbal communication skills.
• Strong initiative and problem-solving skills.
• Enjoys teamwork.
• Compassion for seniors.

Responsibilities

• Manage the rider enrollment process from start to finish.
• Respond to all phone calls and inquiries from potential riders.
• Assist older adults with enrollment requirements.
• Enter participant information into SRN systems.
• Coordinate rider introductory ride and/or assessment.
• Provide program information and troubleshooting support for new enrollees.
• Communicate clearly with older adults and community members about SRN programs.
• Support volunteer recruitment by posting content and outreach materials.
• Track progress toward volunteer recruitment goals and adjust as needed.
• Represent SRN at community events and outreach opportunities.
• Provide back-up support to Ride Coordinator as needed.

Job description

Reporting to the Program Manager, the Program Coordinator will primarilybe responsible forrider enrollment and volunteer recruitment.This position is a good opportunity for someone who enjoys taking ownership of their work, building relationships, and contributing ideas while developing broad experience in nonprofit programs and operations.

Job type and work hours:

• Full-time
• Monday-Friday; 35 hours per week; office hours are 8:30am-5:00pm.Occasional weekend and evening hours arerequired.
• Some local daytime travel within Davidson Countyrequiredfor outreach and enrollment events
• Must pass criminal and driver background screening

Job Responsibilities

• Manage the rider enrollment process from start to finish
  • Respond toallphone calls and inquiries from potential riders.
  • Assistolder adults with completion of enrollment requirements
  • Collect and organize required participant information and documentation
  • Reliably enter participant information into SRN systems and platforms
  • Coordinate potential rider introductory ride and/or assessment
  • Provide new enrollees with program information and troubleshooting support
  • Communicate clearly and compassionately with older adults and community membersaboutSRN programs, eligibility, enrollment, andrideprocedures
  • Maintain awareness of SRN’s recruitment goals and elevate any concerns to the Program Managerin a timely manner
  • Perform all responsibilities with attention to timeliness and detail
• Work with Outreach Manager to implement the annual volunteer recruitment content calendar(Outreach Manager will provide the creative work/materials,Program Coordinator will do the posting/emailing/etc).
• Trackprogress towardvolunteer recruitment goals,identifyopportunities for improvement, and recommend adjustments as needed
• Build relationships with other local volunteer programs and community organizations and other local volunteer programs for the purpose of increasing SRN volunteer numbers through collaboration andsharingideas and strategies.
• Take ownershipofadditionalprojects that strengthen SRN’s programs and operations.Projects may include improving internal systems and processes,maintainingand organizing SRN records, supporting the transition from paper to digital records, developing transportation referral and resource information for community outreach, and other projects based on organizational needs and the Program Coordinator’s skills and interests.
• Represent SRN at community events and other outreach opportunities to build awareness of SRN’s programs and connect with potential riders, volunteers, and community partners.
• Provideback-upsupport to Ride Coordinator, as needed.This requires confidence executing the multi-step process of ride support for older adults, including taking initial phone calls, communicating quickly and clearly, entering precise ride data,maintainingthe online platform, and troubleshooting issues as they arise.

Qualifications

Preferred Background:

• Experience – Minimum 3 years of related full-time work experience or equivalent combination of education and experience.Relevant professional, internship, volunteer, or educational experience in nonprofit work, human services, volunteer engagement, customer service, community outreach, or a related fieldwill be considered.

Skillsand Preferences:

• Strong relational abilities and high EQ
• Demonstrable skills related to essential functions of the position
• Passion for service and compassion for seniors
• Strong initiative and problem-solving skills
• Enjoys teamwork
• Good writtencommunication skills and excellentability to communicate verbally withpeople of various ages and backgrounds

Additional Information

Medical, dental & vision insurance (BCBS of TN) — starts your first month on the job

401(k) with employer match

3+ weeks PTO, plus separate sick/illness bank

Life insurance, paid by SRN

Paid parental, bereavement, and jury duty leave

Details

• Date Posted: August 21, 2026
• Type: Full-Time
• Job Function: Programs and Service Delivery
• Service Area: Social / Human Services
• Salary Range: $42,000 - $46,000 annually
• Working Hours: Monday-Friday; 35 hours per week; office hours are 8:30am-5:00pm. Occasional weekend and evening hours are required.