Program Coordinator

State of Indiana; Indianapolis (IN); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Medical plans

Wellness rewards

HSA

457(b) plan

Pension plans

Leave policies

Education reimbursement

Life insurance

Employee assistance

Free parking

LinkedIn Learning access

Job summary

The State of Indiana is seeking a Program Coordinator for the Parent Locate Service (PLS) Unit within the Department of Child Services in Indianapolis. Responsibilities include locating absent parents, researching participant information, processing vehicle liens, and handling high-volume mail, calls, and title documents to support child support enforcement statewide.

This first‑shift role offers a 37.5-hour work week with flexible schedules and no overtime.

Qualifications

• General knowledge of the program area.
• Basic knowledge of the rules and regulations pertaining to the assigned program area and its effects on other agency operations.
• Ability to gather and compile program materials.
• Ability to communicate effectively.
• Ability to operate effectively in a group decision-making process.
• Tact in dealing with other agency personnel and the public.
• Basic knowledge of accounting principles.
• Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

• Compile information relative to the assigned program area.
• Coordinate correspondence for information requests.
• Organize and maintain current and historical files related to the program.
• Organize program reports, applications, and maintain consultative services.
• Maintain and organize program assets.
• Prepare all program related training materials.

Skills

Communication

Organizational skills

Teamwork

Problem solving

Education

No degree required

Job description

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Department of Child Services (DCS):

Join a group of passionate, dedicated public servants to support one of Indiana’s most critical missions!

The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon ourMVPfoundation:

Mission: Champion Indiana’s future by protecting children and strengthening families with compassion and determination.
Vision: Every child in Indiana thrives in a safe, loving, forever home.
Purpose: Ignite hope. Cultivate joy.

Role Overview:

The Program Coordinator for the Parent Locate Service (PLS) Unit helps ensure child support collections are processed accurately and that families receive financial support on time. I You will assist with locating absent parents, researching participant information, processing and releasing vehicle liens, and managing high‑volume mail, calls, and title documents. Your work directly supports statewide child support enforcement and the Vehicle Lien Project.

This is a first‑shift position working 7.5 hours per day (37.5 hours per week). You may choose one of the following schedules. Each schedule includes a one‑hour lunch and two 15‑minute breaks. If you prefer a 30‑minute lunch, your shift end time is adjusted accordingly.

• Monday - Friday: 7:00 AM - 3:30 PM
• Monday - Friday: 7:30 AM - 4:00 PM
• Monday - Friday: 8:00 AM - 4:30 PM

Overtime is not offered for this role. Flex time may be approved with prior supervisor arrangement.

This position is in the central DCS offices at the Indiana Government Center in Indianapolis, Indiana.

The salary for this position traditionally starts at $34,216.00 per year, but may be commensurate with education or work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

Responsibilities include:

• Compile information relative to the assigned program area.
• Coordinate correspondence for information requests.
• Organize and maintain current and historical files related to the program.
• Organize program reports, applications, and maintain consultative services.
• Maintain and organize program assets.
• Prepare all program related training materials.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• General knowledge of the program area.
• Basic knowledge of the rules and regulations pertaining to the assigned program area and its affects upon other agency operations.
• Ability to gather and compile program materials.
• Ability to communicate effectively.
• Ability to operate effectively in a group decision-making process.
• Tact in dealing with other agency personnel and the public.
• Basic knowledge of accounting principles.
• Ability to perform essential functions with or without reasonable accommodation.

A degree is not required.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full‑time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully‑funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .