Program Coordinator

State of Colorado; Colorado; On-site; USD 65,000 - 90,000; Full time

Job summary

Colorado Department of Human Services seeks a Program Coordinator to supervise the Outpatient Services Care Coordination Program, ensuring clinical and administrative oversight, staff development, and program quality. Candidates must hold Colorado clinical licensure (LSW/LCSW/LPC/LMFT/LAC) or equivalent, with strong supervisory experience.

Preferred qualifications include a clinical Master’s degree or higher and the ability to coordinate with multiple stakeholders, including jail and hospital

Qualifications

• Supervisory and staff development skills preferred.
• Experience in clinical supervision in mental health settings.

Responsibilities

• Provide clinical and administrative supervision within the Outpatient Services Care Coordination Program.
• Lead staff scheduling, performance evaluation, and training.
• Oversee program audits, policies, and required trainings.
• Coordinate with community partners and other divisions for care transitions.

Skills

Supervisory experience

Leadership

Education

Colorado licensure: LSW/LCSW/LPC/LMFT/LAC

Clinical Master’s degree or higher

Job description

Program Coordinator in USA, CO

This position is open to current Colorado residents only.

Department Information

Civil and Forensic Mental Health Services (CFMH) operates Colorado’s two mental health hospitals, the Forensic Services Division, the Division of Mental Health Transitional Living, and now the Outpatient Services Division. The office provides a continuum of mental health care for both Civil and Forensic clients. Civil clients are individuals who are committed by a civil court into the care of the Colorado Department of Human Services because they have serious and persistent mental health conditions. Forensic clients include those who are charged with a crime and have a mental or developmental disability that prevents them from assisting in their normal day-to-day job duties OR from rationally understanding the criminal court proceedings, and those who have been charged with a crime but found not guilty by reason of insanity. CFMH works across the legal system to provide evaluations, treatment and case management for these clients. Outpatient Services is the newest part of this continuum, working to support clients stepping down or being diverted from hospitals and jails, and giving them the care they need in the community.

Description of Job

What You'll be doing:

• Responsible for employee supervisory responsibilities within the Outpatient Services Care Coordination Program.
• This includes provision of clinical and administrative supervision, professional development, employee performance evaluations, employee performance plans, corrective actions, assists resolving informal grievances, staff scheduling, position descriptions, recruitment, retention, interviewing and hiring, onboarding, and training, and ensuring program-wide required training has been completed.
• Facilitates new hire orientation, in collaboration with the Division of Outpatient Services (OSDV) and other programs. Lastly, this position is responsible for completion of Division-specific audits to support high quality documentation, assessment, and treatment.
• Documents supervision, client contacts, and other required activities.
• Responsible for the creation, implementation, and oversight of designated specialty programs and/or departmental projects. This may include implementation of processes in care coordination, case management, and court response and filing processes.
• May also include partnering with community stakeholders for shared resources and development of discipline-specific training opportunities. At times, these duties require liaising with community stakeholders, community site visits, creating and sharing information materials or sessions, establishing protocol and policy, training staff, and overseeing and auditing the implementation and outcome measures.
• Responsible for the oversight of all staff's progress with coordination of resource engagement with community partner agencies, CFMH clinical staff, and to oversee patient flow between jail or hospitals to the patient's longer term placement. This may include overseeing coordination of care and client referrals.
• Must work closely with staff to monitor patient flow, in alignment with leadership.
• Supports oversight of the team in identifying appropriate placement and planning in collaboration with the treatment team and liaisons with those placements to support continuity of care. In addition, this position and their team coordinate warm hand off meetings and attend off-campus appointments as needed.
• Attends interagency staff meetings and is responsible for providing education to stakeholders regarding the Care Coordination Program, building relationships across various agencies.
• As a supervisor, often supports team members to navigate various systemic barriers and ensure timely and accurate processes are completed. All efforts are geared toward supporting placement into the least restrictive environment.
• Ensures staff maintain and enhance their professional knowledge and skills. This includes identifying training needs, providing coaching and mentoring, and ensuring compliance with continuing education and licensing requirements. This position will assess staff strengths and areas for development and growth through observation, supervision and performance review.
• Develop professional development plans in collaboration with staff, aligning goals with hospital priorities and best practice standards.
• Promotes staff involvement in committees, workgroups, and hospital quality improvement initiatives to foster growth.
• Maintains up-to-date professional knowledge, licensure and clinical skills through ongoing continuing education and training.
• Plan and facilitate in‑service training on social work practices, hospital procedures, policies and compliance standards.
• Prioritizes and decides which staff attend conferences, workshops, or hospital training within budgetary and schedule constraints.

• Other duties as assigned include ad hoc activities, in-clinic crisis response, group therapy coverage, milieu support, etc.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

SOCIAL WORK/COUNSELOR IV (C4L4XX)

Education/Licensure/Certification/Experience:

Current, valid Colorado licensure as a:

• Licensed Social Worker (LSW) OR
• Licensed Clinical Social Worker (LCSW) OR
• Licensed Professional Counselor (LPC) OR
• Licensed Marriage and Family Therapist (LMFT) OR
• Licensed Addiction Counselor (LAC)

And two (2) years of licensed b ehavioral/mental health treatment experience in inpatient, outpatient, community-based, or jail-based settings.

Applicants for supervisory positions must have licensure that meets the legal requirements to perform supervisory responsibilities.

Preferred Qualifications:

• 3+ years of clinical supervisory experience.
• Experience with Serious Mental Illness.
• Clinical Master’s degree or higher.

Conditions of Employment:

• 2-step TB (tuberculosis) screening is required of all new employees upon hires
• Annual influenza vaccination
• Other vaccinations as required by the State of Colorado
• Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapy (LMFT).
• Unrestricted ability to be credentialed with CMS Medicare and Medicaid.
• Full background check and reference check required
• This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position.
• Motor Vehicle Check , if the employee will drive a state-owned vehicle, either in an on-going capacity while performing their normal day-to-day job duties OR on occasion for training/meetings/client visits/etc.
• Must possess a valid, non-restricted Colorado Driver’s License or an non-restricted U.S. Driver's License for positions within 30 miles of the CO state border
• Out-of-State Driver’s License holders must obtain a valid, non-restricted Colorado Driver’s License within 30 days of employment start date.
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must:
  • Disclose that information on the application.
  • Explain why the prior termination or resignation should not disqualify you from the current position.
  • Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

CDHS Selection Process Explanation:

Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.

• Preferred Qualifications & Competencies:
  • Relevant years of state service experience.

Minimum Qualification Screening Process:

A Human Resources Analyst will review the work experience/job duties sections of the online application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications in the application form. Do not use "see resume" or "see attached."

You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated. Comparative Analysis Process –

Structured Application Review:

After minimum qualification screening, the comparative analysis process will involve reviewing and rating of all the information you submit. The comparative analysis step may also include your results from standardized testing.

Your Work Experience/Job Duties

If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.

Supplemental Questions:

Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

Appeal Rights:

You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.

• You or your representative must sign and submit the official appeal form for review.
• You can find the official appeal form here .
• You must submit the official appeal form to the State Personnel Board:
  • By email ([e-mail]), or
  • Postmarked in US Mail to (1525 Sherman Street, 4th Floor, Denver CO 80203, or
  • Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or
  • Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

Contact the State Personnel Board for assistance:

• At [phone], or
• Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director’s Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.

Supplemental Information

• How to apply to the State of Colorado (Youtube Video, Runtime 3:59, Closed Captions Available)
• The Assessment Process

About Us & Benefits

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well‑being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS . In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• State of Colorado Employee BenefitHub Resource Center
• Employee Wellness program
• Excellent work‑life programs, such as flexible schedules, training and more
• Remote work arrangements for eligible positions
• *Some positions may qualify for the Public Service Loan Forgiveness Program .

Our Values

• We believe in a people-first approach: We prioritize the needs, well‑being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.
• Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
• We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
• Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
• We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
• Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

ADA Accommodations

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.

This includes completing the application process, interviewing, completing any pre‑employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to [e-mail] .

EEO Statement

The State of Colorado is an equal opportunity employer

We are committed to increasing a Colorado for ALL of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a Colorado for ALL drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.