Program Coordinator

VitalHires

Chicago (IL)

On-site

USD 25,000 - 40,000

Full time

19 hours ago

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Benefits offered by this job

Paid time off

Tuition reimbursement

Medical coverage

Parental leave

Vision coverage

Dental coverage

Retirement benefits

Job summary

ERC Pathlight is seeking a Program Coordinator to provide direct patient care and supervision within a therapeutic milieu across inpatient, residential, and partial hospitalization settings. You will support meals, facilitate groups, and help implement treatment plans while maintaining accurate documentation.

The role requires flexibility across sites, weekend/holiday availability, and adherence to regulatory requirements.

Qualifications

High school diploma or GED required.
Bachelor’s degree in behavioral health or related field preferred for PC III level.
CNA or Mental Health Tech certification preferred.
ServSafe certification may be required depending on state/local licensing.

Responsibilities

Provide direct care and supervision for inpatient, residential, and partial hospitalization patients.
Support meals and snacks, including coaching patients during mealtimes.
Facilitate therapeutic groups and participate in program activities.
Document patient observations, meals and events in the electronic health record (EHR).
Assist with transportation of patients for medical appointments as needed.
Maintain milieu safety and implement de-escalation strategies as part of treatment plans.

Skills

Milieu management

Patient supervision

Meal support

Group facilitation

Documentation (EHR)

De-escalation

Safety checks

Vital signs monitoring

Patient transportation

Crisis intervention

Education

High School Diploma or GED

Bachelor’s degree in behavioral health or related field

CNA/Mental Health Tech certification (preferred)

ServSafe certification (required by state/local)

Job description

Milieu

The Program Coordinator provides direct patient care and supervision within a therapeutic milieu to ensure safety and support individualized treatment plans. Responsibilities include facilitating therapeutic groups, assisting with meal support, and maintaining accurate clinical documentation.

Who We Are

At ERC Pathlight, we’re on a mission to change lives—and we’re looking for people who feel called to do the same.

As one of the nation’s leading treatment providers for eating disorders and mood, anxiety, and trauma-related conditions, we bring innovative, evidence-based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery.

Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. And as the need for world‑class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope.

Why join us

When you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You’ll work alongside passionate clinicians, dedicated support staff, and mission‑driven leaders who believe in collaboration, growth, and doing the right thing—always.

Here, your work matters. Your ideas matter. You matter.

If you’re energized by purpose, motivated by impact, and ready to help transform the future of mental health treatment, you belong here.

Come build hope. Come save lives. Come grow with us.

What you’ll be doing

The Program Coordinator (PC I, PC II, PC III) is responsible for the direct care of inpatient, residential, and partial hospitalization patients by providing patient supervision and support. The PCs provide structure and boundaries for our patients. They provide bathroom and milieu support as well as contribute to the implementation of therapeutic programming which may include care delivery and program documentation. The PCs provide mealtime support, supporting patients with their dietary needs, and supervising patients at meals and snacks.

The PC should be able

Be willing and able to work at all ERC Pathlight local sites as assigned
Be compliant with certification and regulatory requirements for each practice location
Maintain a flexible schedule to meet organizational staffing needs
Be available to work weekends and holidays as required
Be available to work on‑call shifts based on business needs, in accordance with applicable federal, state, and local labor laws

Essential Duties And Responsibilities

Milieu
Management, including (but not limited to) the following:
Maintains daily program structure by following program schedule
Completes observation rounds and safety checks as ordered by physician
Works with patients on de‑escalation and implementing coping skills per treatment plan
Conducts room searches and luggage searches
Takes patients out on fresh air breaks and mindful movement exposures
Provides ongoing bathroom monitoring
Take patient vital signs, weights, urine Specific Gravity (may vary by location and program)
Group Facilitation
Participates in group facilitation
Compliant with documentation in EHR for group facilitation
Supports group outings
Meal
Support, including (but not limited to) the following:
Participates in all meals and snacks with patients as needed per facility
Provides meal support through coaching and skills per treatment team at eating disorder treatment locations (when not assigned to an eating disorder treatment location, performs other duties as assigned based on program and operational needs)
Provides administrative support as needed around mealtimes
Ensures adherence to allergy‑safety system
Administrative Support
Complete all appropriate documentation as needed in compliance with standards (some indicated above) including but not limited to patient observations, meals, and events that occur during shift
Provides patient transportation as needed for medical appointments (may vary by location and program)
Supports additional transportation needs, including but not limited to outings, grocery shopping, or other facility needs
May provide support for additional food procurement as needed once per week
Distributes mail and packages daily

Must haves

Program Coordinator I (PC I)
High School Diploma or GED (required)
Valid driver’s license with safe driving record: required only at locations operating company vehicles or requiring driving on behalf of the company (required)
Washington teammates must hold a state credential (may be pending at time of hire) (required)
ServSafe certification may be required depending on state and local licensing regulations (required)
Mental Health/Psych Tech or CNA certification (preferred)
Program Coordinator II (PC II)
High School Diploma or GED (required)
Minimum of one (1) year of direct patient care experience (required)
Valid driver’s license with safe driving record: required only at locations operating company vehicles or requiring driving on behalf of the company (required)
Washington teammates must hold a state credential (may be pending at time of hire) (required)
ServSafe certification may be required depending on state and local licensing regulations (required)
Program Coordinator III (PC III)
Bachelor’s degree in behavioral health or related field (required)
Minimum of six (6) months of experience in a behavioral health or related field (required)
Valid driver’s license with safe driving record: required only at locations operating company vehicles or requiring driving on behalf of the company (required)
Washington teammates must hold a state credential (may be pending at time of hire) (required)
ServSafe certification may be required depending on state and local licensing regulations (required)

#ERC

The compensation range for this position is based upon candidate experience and market expectations.

Illinois Pay Range $18.25—$29 USD

What We Offer

At ERC Pathlight, caring for people is our mission and that begins with caring for our own team. Your well-being matters, and our benefit program is designed to support every part of your life.

We offer competitive compensation; comprehensive medical, dental, and vision coverage; generous Paid Time Off; Parental Leave benefits; Retirement benefits; and tuition reimbursement to help you continue growing in your career.

We also recognize that mental health is part of every person’s experience. That’s why we strive to create a workplace where you feel supported, seen, and encouraged—personally, professionally, and at home.

When you thrive, you can do your best work. And your best work changes lives.

Requirements

Candidates must have at least a high school diploma or GED, with higher levels requiring specific experience or a bachelor's degree in a behavioral health field. Applicants must be available for flexible scheduling, including weekends and holidays, and possess a valid driver’s license where applicable.