Program Coach

Ampact; Richmond (VA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical

HSA

Dental

Vision

FSA

Life

Disability

PTO

401(k)

Job summary

Ampact in Richmond, VA is seeking a Program Manager to ensure successful delivery of AmeriCorps programs by supporting members, engaging partner sites, and driving outcomes.

You will build strong relationships, supervise cohorts, coordinate site visits, and oversee training, compliance, and continuous improvement to expand impact.

Qualifications

• 3+ years of program management or implementation experience, ideally in a non-profit.
• Strong collaboration and partnership-building skills.
• Excellent interpersonal and problem-solving abilities; able to mediate conflict and exercise sound judgment.
• Skilled at managing multiple priorities in a fast-paced environment.
• Organized, goal-oriented, and deadline-driven.
• Professional communicator with strong listening, public speaking (preferred), and writing skills.
• Results-driven, adaptable, and solution-focused.
• High emotional intelligence and self-awareness.

Responsibilities

• Provide regular support, feedback, and coaching to ensure a positive and productive service experience for a cohort of AmeriCorps members.
• Monitor member performance, service hours, and professional growth; address concerns promptly and professionally.
• Plan, facilitate, and deliver member training sessions and onboarding activities.
• Facilitate and support career pathways in the sector, supporting members in their career pathways after their term of service.
• Serve as the primary operational contact for assigned sites and site partners, building strong relationships to ensure open, effective communication.
• Conduct regular site visits and check-ins to ensure smooth program implementation, address challenges, and foster engagement.
• Partner with content experts to ensure program fidelity and to maximi ze outcomes.
• Track compliance requirements, including member hours, paperwork, and evaluations; approve timesheets and provide corrective guidance as needed.
• Support continuous improvement by identifying opportunities for program growth, expansion, and process enhancements.
• Conduct AmeriCorps member interviews, document notes, and make selection decisions for assigned regions.
• Partner with Talent Acquisition and external organizations to strengthen recruitment pipelines.
• Represent Ampact at community events, job fairs, and site visits to promote awareness and engagement with AmeriCorps programs.
• Support marketing and media opportunities to elevate program visibility under the guidance of the marketing team.

Skills

Collaboration

Interpersonal skills

Problem-solving

Time management

Communication

Public speaking

Written communication

Adaptability

Emotional intelligence

Education

High school diploma/GED

CPRS or equivalent credential

Job description

Overview

The ProgramCoachensures the successful delivery of high-quality programs by supporting AmeriCorps members, engaging partner sites, and driving program outcomes. This role fosters strong relationships withsites, members, and internal teams tomaintainprogram integrity, ensure compliance with AmeriCorps regulations, and achieve positiveprogramresults.

Responsibilities

Cohort & Member Management

• Provide regular support, feedback, and coaching to ensure a positive and productive service experience for a cohort of AmeriCorps members.
• Monitor member performance, service hours, and professional growth; address concerns promptly and professionally.Collaborate withon-site supervisorto manage member supervision, development, and performance.
• Plan,facilitate,and deliver member training sessions and onboarding activities.
• Facilitate and support career pathways in the sector, supporting members in their career pathways after their term of service

Program & Site Implementation

• Serve as the primary operational contact for assigned sitesand site partners, building strong relationshipsto ensure open, effective communication.
• Conduct regular site visits and check-ins to ensure smooth program implementation, address challenges, and foster engagement.A minimum of quarterly visits based on cohort size or supervisor/regional expectations.
• Partner withcontent experts toensure program fidelity andtomaximize outcomes.
• Track compliance requirements, including member hours, paperwork, and evaluations; approve timesheets andprovidecorrective guidance as needed.
• Support continuous improvement byidentifyingopportunities for program growth, expansion, and process enhancements.

Recruitment & Community Engagement

• Conduct AmeriCorps member interviews, document notes, and make selection decisions for assigned regions.
• Partner with Talent Acquisition and external organizations to strengthen recruitment pipelines.
• RepresentAmpactat community events, job fairs, and site visits to promote awareness and engagement with AmeriCorps programs.
• Support marketing and media opportunities to elevate program visibility under the guidance of the marketing team.

Qualifications

Minimum Education

• High school diploma/GED required.
• CPRS or equivalent state or national credential

Minimum Experience

• 3+ years of program management or implementation experience, ideally in a non-profit setting.
• Strong collaboration and partnership-building skills.
• Excellent interpersonal and problem-solving abilities; able to mediate conflict and exercise sound judgment.
• Skilled at managing multiple priorities in a fast-paced environment.
• Organized, goal-oriented, and deadline-driven.
• Professional communicator with strong listening, public speaking (preferred), and writing skills.
• Results-driven, adaptable, and solution-focused.
• High emotional intelligence and self-awareness.

Physical Requirements:

Ampactis committed to compliance with the Minnesota Human Rights Act and the Americans with Disabilities Act and will make reasonable accommodations as possible to enable employees to perform the essential function of their positions.

This position requires the ability to:

• Travel locally and statewide as needed to attend meetings
• Communicate effectively with people/groups in multiple settings within and outside the organization
• Effectivelyutilizeexisting and emerging technology to achieve required results
• Transportingmoderately heavy objects up to 25 pounds

Benefits

Ampact offers an excellent benefit package including Medical, HSA, Dental, Vision, FSA, Life, Disability, PTO and 401(k).

EEOC

Ampact will not discriminate for or against any AmeriCorps service member or applicant on the basis of race, color, creed, national origin, gender, age, religion, sexual orientation, disability, gender identity or expression, political affiliation, marital or parental status, familial status, military service, or any other category protected by law. Reasonable accommodations provided upon request.