Program Case Services Coordinator (Part-Time) – Intellectual & Developmental Disabilities (IDD) Team

El Paso County, Colorado, USA; Colorado Springs (CO); Hybrid; USD 28,000 - 31,000; Full time

Job summary

El Paso County’s Department of Human Services seeks a detail-oriented, proactive coordinator to connect child welfare teams with community partners. You will gather information, track eligibility and service statuses for IDD, Medicaid, and waiver services, and help ensure families receive needed supports.

Exceptional organization and follow-through are essential as processes evolve and roles develop. You will build relationships, share knowledge, and strengthen cross-team communication and

Qualifications

• Knowledge of casework practices, procedures, and guidelines.
• Ability to promote Family Centered Practice.
• Strong communication with clients, agencies, the public and courts.
• Efficient planning, scheduling and organization.
• Decision-making and conflict resolution skills.
• Accurate paperwork, reports and documentation.
• Ability to work independently and use standard office software.
• Regular and punctual attendance.

Responsibilities

• Provides administrative support and coordinates client-related services for the program.
• Connects clients with community resources and schedules appointments with professionals.
• Coordinates and documents client interactions and maintains appropriate records.
• Attends DHS case hearings as needed.
• Arranges transportation and purchases items as needed for clients.
• Participates in meetings, trainings, and staffings.
• Supports caseworkers, supervisors, and managers as needed.
• Other duties as required.

Skills

Casework knowledge

Family-centered practice

Communication

Organization

Decision making

Documentation

Microsoft Office

Customer service

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office 365

Job description

VISION

El Paso County will be a trusted regional leader known for excellence in county service delivery.

PURPOSE

We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.

VALUES

Service Focused

• Collaborative
• Accountable
• Trustworthy
• Transparent

Job Summary

Are you a detail-oriented problem-solver who enjoys connecting the dots, building relationships, and keeping things moving behind the scenes? Do you thrive in a collaborative environment where your organization, critical thinking, and initiative help others navigate complex processes and access important resources? If you're a proactive individual who enjoys gathering information, finding solutions, and bringing people and processes together to make a meaningful difference for children and families,

In this role, you'll serve as a key connection between child welfare teams and community partners, helping coordinate information and resources related to intellectual and developmental disabilities (IDD), Medicaid, and waiver services. You'll research and gather critical information, track eligibility documentation and service statuses, and collaborate with internal teams and external agencies to help ensure children and families receive the support they need. Success in this role requires exceptional organization, attention to detail, strong follow-through, and the flexibility to navigate evolving processes. You'll have the opportunity to build relationships, share knowledge, and help shape a developing role that strengthens communication and coordination across teams.

Hiring Range

$20.577 - $22.500 hourly

Anticipated Hiring Rate

$21.625 hourly

This position has an anticipated work schedule of three full business days between Monday through Friday 8:00 am – 5:00 pm, with some flexibility. Mondays and Thursdays would be required.

Hybrid schedule may be available upon successful completion of the initial evaluation period; subject to change.

Due to the sensitive nature of this role, additional background checks may be required, including a Government Program Fraud check, Child Welfare Abuse & Neglect database (TRAILS) check, and Child Welfare Caseworker Falsification check.

Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.

Provides administrative and related support to the assigned program in the Children, Youth and Family Services Division of the Department of Human Services (DHS). Assists with the coordination and facilitation of services to clients and families. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

Essential Duties/Responsibilities

• Provides administrative support and coordinates client-related services in support of assigned program.
• Connects clients with community resources, coordinates appointments and meetings with community professionals, and assists clients in developing and implementing support systems.
• Coordinates, oversees, and documents client interactions and contact ensuring appropriate interaction as assigned.
• Attends and testifies in DHS case court hearings based on intervention with clients as needed.
• Arranges and provides transportation for clients to appointments, therapy, school, court hearings, etc. and assists with the purchase of necessary items as needed.
• Participates in meetings and staffings as requested; attends training and workshops.
• Provides support to caseworkers, supervisors, and managers as needed.
• Performs other duties as required.

Supervision Exercised

This classification does not have supervisory authority and requires no supervision or direction of others.

Supervision Received

Receives intermittent supervision. This classification normally performs the job by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor is expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.

Qualifications

Knowledge, Skills & Abilities

• Knowledge of casework practices, procedures, and guidelines.
• Ability to understand and promote Family Centered Practice.
• Ability to communicate and work effectively with co-workers, clients, other agencies, the public, and the courts. Ability to provide excellent customer service.
• Ability to efficiently plan, schedule, and organize.
• Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
• Ability to accurately and efficiently complete the necessary paperwork, reports, and documentation.
• Ability to work independently as appropriate.
• Ability to use personal computer software applications such as Microsoft Office, including Word and Excel.
• Ability to use standard office equipment to include computer, fax machine, copier, and telephone.
• Maintain regular and punctual attendance.

Required Education & Experience

• High school diploma or equivalent education.
• Six months of public contact experience in human services or a related field.
• Substitution for public contact experience may include successful completion of a certificate program and/or college course equivalent to public contact in human services or a related field.

Preferred Education & Experience

• Experience working with individuals with intellectual and developmental disabilities (IDD) or completion of relevant training.
• Experience working in Microsoft Office 365 applications.
• Experience working with Medicaid programs and/or waiver services.

Licenses/Certificates

• Must possess and maintain a valid driver's license and proof of automobile insurance as stated within El Paso County’s Personnel Policies Manual.

Pre-Employment Requirements

• Must pass conditional post offer background investigation, including fingerprinting, motor vehicle record check, and drug screen.

Work Conditions

Duties are performed in an office environment, clients' homes, schools, jails, court, etc. This position may require occasional lifting, such as files, supplies, children, and car seats. May be exposed to hostile family situations and individuals; may be exposed to unsanitary and hazardous conditions. Hybrid remote work environment dependent upon Department discretion and business needs. Reliable transportation is required as you will be utilizing your own registered and insured personal vehicle to transport clients as needed; mileage reimbursement is available upon request. This position may require evening and weekend hours. Local and non-local travel may be required.

The classification specification above is intended to describe the general nature of work, key responsibilities, and minimum qualifications. Minimum qualifications reflect the baseline experience required for the classification. Departments may establish additional or preferred qualifications to address operational needs, assignment complexity, and specialized functions, provided such qualifications are job-related, consistent with the intent of the classification, and as approved by the Human Resources department. Specific job assignments, duties, education, experience, licenses/certifications, and working conditions may vary based on the department or office's needs and the requirements of the assigned position. Changes to this classification specification may only be made by the Human Resources Department.

El Paso County is an E-Verify and Equal Opportunity Employer.

El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.