Program Associate

Hope Services; Concord (NH); On-site; USD 32,000 - 43,000; Full time

Job summary

Hope Services in Concord, NH seeks a detail-focused associate to enhance program and service quality through program administration of new initiatives, clinical and financial oversight, data gathering, and medical records analysis.

You will provide backup support to management on the quality of clinical work within Counseling programs, participate in field work, and help data collection for research and outcome reports.

Qualifications

• Bachelor's degree or equivalent required.
• Eligibility for billable SCCMH work.
• Clinical interest in developmental disability or psychology; substitutes allowed with related accounting/finance/project management experience.

Responsibilities

• Manage special projects or contracted services.
• Supervise quality of clinical records in Mental Health dept., analyze outcomes.
• Gather data on outcomes and assist with research and reporting.
• Provide Counseling quality control, aligning billing with clinical records.
• Assist with scheduling clinical contacts and field visits.
• Participate as part of a multi-disciplinary team.

Skills

Computer skills

Independent research

Prioritization

Communication

Regulatory compliance

Education

B.A./B.S.

Tools

Microsoft Word

Spreadsheets

Database management

Job description

Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?

Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels..

2025 Winner of Mercury News Best in Silicon Valley

ASPIRE to Excellence CARF Accredited

2024 Great Nonprofits Top-Rated Nonprofit

Four-star Charity Navigator

2024 Candid Gold Seal of Transparency

*Compensation: $26.75/hr

Summary

To enhance program and service quality through associate level program administration of key new programs, both clinical and financial aspects, monitoring of targeted ongoing programs with regard to assessing completeness of medical records, data gathering, medical records analysis. To provide back-up support to management in matters pertaining to the quality of clinical work within Counseling programs. To perform back-up research and development functions in line with HOPE goals, as they are developed within Counseling Center.

Essential Functions

The following responsibilities represent the essential functions of this position. An employee in this classification is responsible for carrying out the following functions:

• Management of special projects or contracted services
• Supervise quality of the clinical records in Mental Health dept. Analyze outcomes from our clinical work, and make suggestions for improvement.
• Help gather data on outcomes from clinical work, and help tabulate for research, presentations, and outcome reports
• Provide Counseling quality control, examining billing records versus clinical records to ensure correspondence.
• Attend SCCMH trainings on clinical work and Unicare and meetings as necessary.
• Help implement EHR in front office.
• Participate as an integral part of a multi-disciplinary team designed to meet the needs of clients and their families.
• Assist with scheduling of clinical contacts, and phone inquiries from clientele and other agencies.
• Other duties as assigned to ensure efficiency and quality of the programs.
• Go into field as requested to gather information or assist in quality service delivery.
• Assist with major events involving clients and their families, including parent nights.

Qualifications Required

1. B.A./B.S.
2. Meet eligibility requirements for billable SCCMH work.
3. Clinical interest in developmental disability or psychology; will substitute accounting, finance, project management experience/ duties if relevant.

Required Knowledge and Skills

1. Proficient in computer skills including word processing, spreadsheets and database management.
2. Ability to use abstract thinking, conceptualization at a high level.
3. Ability to conduct independent research
4. Flexibility, and ability to prioritize. Excellent concentration.
5. Discrete manner and ability to communicate with clinical, administrative and professional staff as well as clients and their support systems.
6. Knowledge of principles of management, planning, regulations, compliance.

Environmental Conditions

An enclosed office environment. Time spent sitting, using computer station, period of intense concentration, using the telephone, reading clinical charts, and doing paperwork. Time spent in meetings, travel to various work site locations. Some exposure to weather conditions.

Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us??

Visit www.hopeservices.org to find out more about us and the people we serve.

Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.