Program Assistant – Population Focused Early Intervention

Jobtailor; San Francisco (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

RAMS in San Francisco is seeking a Program Coordinator to support operational elements of a perinatal services program. The role includes enrolling participants, guiding navigation of barriers to care, and collaborating with clinical teams.

The position involves data entry and reporting using Salesforce and Google Workspace, supporting events, and maintaining a resource glossary and community guide. Local travel may be required.

Qualifications

• High School diploma or GED required.
• Associate or Bachelor’s degree preferred in related fields.
• Experience with Salesforce and Google Workspace highly preferred.
• Experience in non-profit or academic office environment preferred.
• Strong MS Word, PowerPoint and Excel; Google Workspace熟悉.

Responsibilities

• Support all operational elements of the program.
• Maintain a thorough understanding of ancillary perinatal services.
• Receive and respond to new referrals, enroll participants and support navigation to access care.
• Escalate to clinical colleagues and care teams as appropriate.
• Outreach to identify resource needs and connect participants to resources.
• Assist in planning, organizing, facilitating, and participating in on-site/community events.
• Support interdisciplinary care teams to address resource needs for complex members.
• Maintain program database management and reporting using Salesforce and other databases.
• Assist in data entry and collection for reports and surveys.
• Support social media content development for outreach events and partnerships.
• Develop a glossary of maternal health terms for the team.
• Maintain Community Resource Guide reflecting current needs.
• General filing and recordkeeping; inventory and purchasing of supplies.
• Light correspondence; local driving may be required.
• Participate in trainings and professional development.

Skills

Salesforce

Google Workspace

Data entry & reporting

Microsoft Word/Excel

Interpersonal communication

Non-profit experience

Education

High School diploma or GED

Associate or Bachelor’s degree preferred

Tools

Excel

PowerPoint

Job description

Responsibilities

• Support all operational elements of the program
• Maintain a thorough understanding of ancillary perinatal services
• Receive and respond to new referrals, including enrolling participants and supporting them to navigate economic, logistical, and other non-clinical barriers to accessing care, following care plans, or meeting goals
• Escalate to, and collaborate with, clinical colleagues and care teams as appropriate
• Outreach by virtual means or in person to identify resource needs, connect participants to those resources, and follow up to confirm the need is met
• Assist in planning, organizing, facilitating, and participating in on-site/community events, clinics, and outreach initiatives as assigned
• Support the program/consult with interdisciplinary care teams to support complex members who have resource needs or logistical barriers. Address community resource needs for complex members/families in collaboration with interdisciplinary teams
• Support program database management, including data entry, entry of survey results, extraction and reports, including but not limited to clinical data and demographics, using the Salesforce platform and other electronic health record and/or database used by our funders in San Francisco
• Assist other program staff in data entry, as needed
• Assist in collecting data, and producing various project-related reports and documents, including but not limited to feedback surveys & progress reports
• Support Program Coordinator with social media content development and creating and scheduling posts related to outreach events, resource highlights, and community partnerships
• Develop and maintain a glossary of maternal health terms for the behavioral health team
• Maintain and regularly update a Community Resource Guide, gathering feedback from families and staff to ensure the guide reflects current needs and available services
• General filing & recordkeeping/organizing
• Inventory and purchasing of program supplies
• Light correspondence & memos, as assigned
• Some local driving or local travel using public transportation required
• Participate in in-service training and other professional development as assigned
• Other duties as needed to facilitate effective operation of the program as assigned by Director, Clinical Program Manager, and/or Program Coordinator

Requirements

• At least a High School degree or GED.
• Associate or Bachelor’s degree in psychology, social work, computer science, business administration, or related fields preferred, but not required
• Experience working with computers and database management & maintenance, database queries and reports: Salesforce and Google Workspace, highly preferred
• Experience working in a non-profit or academic office environment, preferred.
• Candidates with experience in community behavioral/public health system highly encouraged to apply
• Must be proficient in Microsoft Word, PowerPoint and Excel programs and Google Workspace equivalents
• Must be detail-oriented and organized, think analytically, value accuracy and organization, and readily able to learn additional computer skills
• Strong commitment to the philosophy, goals, & mission of RAMS in providing community-based, culturally competent, and consumer-guided mental health services to the community
• Commitment to engaging in professional development activities such as trainings, continuing education seminars, case conferences, and reviewing up-to-date material, etc.
• Strong interpersonal skills and ability to work effectively, function independently, and interact professionally with a diverse, multicultural, and interdisciplinary staff of all levels.

Core Competencies

Demonstrates expertise in community resource management and database maintenance, with proficiency in Salesforce and Google Workspace. Strong organizational and analytical skills are essential for supporting program operations and engaging with diverse populations.