Program Assistant Day Time (Monday-Saturday)

Old Colony YMCA; Brockton (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Old Colony YMCA in Brockton, MA seeks a Program Assistant to deliver friendly membership service and maintain a safe, clean environment for members and volunteers. The role includes guiding tours, supporting programs, and upholding YMCA procedures throughout shifts.

Responsibilities cover front-desk assistance, event support, rounds of the facility, and ensuring proper closing procedures, all while upholding the values of Caring, Respect, Honesty and Responsibility.

Qualifications

• High School Diploma required.
• CPR certification required.
• Ability to lift up to 100 lbs.
• Must be able to walk up and down stairs.

Responsibilities

• Provide friendly, professional membership service to members, clients, and volunteers.
• Be informed of all current and upcoming programs and special events to interpret membership information.
• Provide tours to potential new members explaining facilities and rates.
• Adhere to YMCA emergency procedures and inform staff as needed.
• Conduct hourly rounds throughout the building to assist members.
• Address member requests, comments and complaints promptly with supervisor guidance.
• Back-up membership desk tasks when needed.
• Maintain facility safety and cleanliness as part of daily routines.
• Assist with setting up classes and programs and help with equipment as required.
• Follow opening/closing procedures to ensure security and cleanliness.
• Demonstrate YMCA values of Caring, Respect, Honesty and Responsibility.

Skills

Customer service

Communication

Team player

Education

High School Diploma

CPR certification

Job description

JOB SUMMARY

Under the supervision of the Health, Wellness and Program Director, the Program Assistant will provide friendly, professional, courteous, and prompt membership service to all members, clients, and volunteers of the Y. The Program Assistant will ensure a safe, clean well-maintained and friendly environment. In the absence of a professional staff person, he/she will be directly responsible for the entire Central Division facility including parking lot areas, security of the building and general well being of the members.

Job Description

Under the supervision of the Health, Wellness and Program Director, the Program Assistant will provide friendly, professional, courteous, and prompt membership service to all members, clients, and volunteers of the Y. The Program Assistant will ensure a safe, clean well-maintained and friendly environment. In the absence of a professional staff person, he/she will be directly responsible for the entire Central Division facility including parking lot areas, security of the building and general well being of the members.

JOB SUMMARY

Under the supervision of the Health, Wellness and Program Director, the Program Assistant will provide friendly, professional, courteous, and prompt membership service to all members, clients, and volunteers of the Y. The Program Assistant will ensure a safe, clean well-maintained and friendly environment. In the absence of a professional staff person, he/she will be directly responsible for the entire Central Division facility including parking lot areas, security of the building and general well being of the members.

JOB FUNCTION

• Program/Department Responsibilities
• Assist in organizing, implementing and promoting assigned programs or special events for teens, adults, families and active older adults.
• Be informed of all current and/or upcoming programs and special events in order to interpret YMCA membership and program information to members and potential members to increase their participation in each area.
• Provide tours to potential new members explaining the facility, policy information, and membership rates, promoting the various programs and memberships.
• Adhere to YMCA emergency procedures, including notification of appropriate professional staff person(s).
• Make continuous rounds on an hourly basis, throughout all areas of the building to make oneself visible and available to members in all parts of the facility.
• Ensure all requests, comments and/or complaints are immediately addressed by you, and referred to your supervisor and/or the appropriate staff person.
• Provide back-up to Membership Service Desk Staff when they are cashing in/out or on an "as needed" basis.
• Fiscal Responsibilities
• Adhere to all fiscal policies and procedures such as petty cash, member registration, membership desk, etc.
• Maintain timely collection and appropriate safekeeping of Central Division’s funds.
• Supervision of Personnel None
• Facility/Housekeeping Responsibility
• Ensure a safe environment for all members.
• Assist when needed in preparing for class and program setup to include but not be limited to clearing out gym/program space, setting up equipment, moving fans and cleaning gym floor.
• During scheduled rounds of the building, be responsible for picking up from the locker rooms and the laundering of all towels.
• Adhere to facility closing procedure to include locking all doors, closing windows, turning off lights, inspecting and shutting down saunas and steam rooms, securing pool and returning all used towels to the laundry receptacles.
• Ensure that the free weight room, (Strength Fitness Center), is properly picked up in accordance with the system set by your supervisor.
• Be responsible for cleaning (using the damp towel method) all recreation and gym floors as assigned, (prior to all classes, programs or special events).
• Adhere to facility opening procedures, to include unlocking doors, turning on lights, checking equipment and check overall facility cleanliness.
• During inclement weather, make sure the front and back walks are shoveled and salted/de-iced. Ensure members have safe access to and from the Y and the parking lots.
• Interdivisional/Community/Volunteer Responsibility
• Demonstrate the character values of Caring, Respect, Honesty and Responsibility at all times.

Closing Statement

To ensure the overall operations of the Y and support teamwork, I will accept additional responsibilities as assigned.

YMCA LEADERSHIP COMPETENCIES - LEADER

Mission Advancement

Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.

Collaboration

Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness

Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work, and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth

Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Requirements

EDUCATION/EXPERIENCE, (Minimum Required)

• High School Diploma
• Must maintain CPR certification
• Ability to lift up to 100 lbs
• Must be able to walk up and down stairs