Program Assistant - Atrium Health Congenital Heart Surgery Pediatrics

Atrium Health; Charlotte (NC); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan with employer match

Educational assistance

Job summary

Advocate Health is seeking a Program Assistant to support the MCP - Pediatrics: Surgery program. This role serves as a central point of contact for patients and staff, coordinating care coordination, authorization, and scheduling tasks.

You will facilitate meetings, manage data entry for quality initiatives, and ensure regulatory documentation is accurate and complete. The position emphasizes leadership within the department, cross-functional collaboration, and mentoring new hires.

Qualifications

• High school diploma or equivalent or associate degree preferred
• At least 2 years' experience within a specified subspecialty program (e.g., Liver Transplant, Kidney Transplant, Heart Transplant, Heart Failure or Liver Failure)

Responsibilities

• Performs all functions of the Care Coord/Auth/Sched Specialist
• Serves as a central point of contact for the program for patients and staff
• Initiates and facilitates resolution of patient issues and complaints with other professionals as needed
• Coordinates program-specific meetings and committees such as selection and group teaching
• Completes data entry for program quality initiatives
• Audits documentation to ensure regulatory compliance
• Orders program-specific medical supplies
• Precepts and mentors new hires
• Maintains provider travel documents
• Supports department scheduling and meeting coordination

Education

High school diploma or equivalent; Associate degree preferred

2+ years experience in a specified subspecialty program

Job description

Department

03400 GCMG SHVI: MCP - Pediatrics: Surgery

Department

03400 GCMG SHVI: MCP - Pediatrics: Surgery

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

M-F 8-4:30

Pay Range

$22.90 - $34.35

M-F 8-4:30

Essential Functions

• Performs all functions of the Care Coord/Auth/Sched Specialist
• Serves as a central point of contact for the program for patients and staff
• Initiates and facilitates the resolution of patient issues and complaints utilizing other professionals as needed. Practices excellent customer service skills.
• Coordinates additional program specific meetings and committees such as selection and group teaching
• Completes data entry or data collection for program quality initiatives
• Audit documentation to ensure compliance with regulatory requirements of the program
• Orders program specific medical supplies
• Participates as a member on a department wide committee
• Participates in cross-functional quality improvement projects
• Precepts and mentors' new hires
• Ensures clerical regulatory requirements of the program are met
• Performs provider schedule maintenance and appropriate
• Coordinate's preparation and follow up from care team meetings (including Selection Committee, Waitlist Meetings, etc.) and maintains documents associated with this meeting.
• Maintains regulatory and quality or other tracking spreadsheets as requested by leadership of the program
• Completes requests for payment for invoices received such as transplant-related expenses, regulatory or registry-related fees, and any other program expenses
• Participates in program committees, councils, projects, and events
• Schedules meetings for management and the team as requested.
• Maintains meeting schedules for recurring meetings.
• Oversees completion of OSRs for the department
• Maintains Provider travel documents

Physical Requirements

Works in an office environment. Requires long periods of sitting, operating keyboard, and telephone. Must be able to lift 50 pounds in weight in handling the occasional lifting of documents or supplies. Occasional mobility required. Responsibility to work in a safe manner.

Education, Experience And Certifications

High school diploma or equivalent, Associate degree in Health, Business and /or related field preferred.

• At least 2 years' experience within a specified subspecialty program, including (but not limited to) Liver Transplant, Kidney Transplant, Heart Transplant, Heart Failure or Liver Failure program
• Must complete must demonstrate leadership skills and ability to maintain increase in responsibilities by one of the following:
• Membership on a subspecialty committee/council membership
• Preceptorship
• Participation in a special project
• Participation in professional organizations/committees
• Completion of the Self-Leader certificate program or similar leadership training course
• Teammate must be in good standing within department
• Teammate must be Meets or Exceeds expectations

Our CommitmenttoYou

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Under general direction of department leadership, the Program Assistant performs the duties of the Care Coord/Auth/Sched Specialist and additional activities of higher complexity and demonstrates leadership skills. Additionally, this role serves as a central point of contact for providers, patients, and staff, and completes specialized duties in the service of the subspecialty program.