Program Assistant

Burrell Behavioral Health; St. Louis (MO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Job summary

Burrell Behavioral Health in St. Louis, MO seeks a Program Assistant to support the CB ACT program. You will manage non-clinical operations, be the first point of contact for clients, and ensure smooth coordination of services within the ACTTAY team.

The role emphasizes organization, attention to detail, and strong communication skills to support client care and teamwork in a compassionate environment.

Qualifications

• Experience using Microsoft Word, Excel and PowerPoint for documentation and data tracking.
• Strong organizational skills and attention to detail.
• Good communication skills and ability to interact with clients and families.

Responsibilities

• Coordinate daily, weekly, and monthly client schedules.
• Serve as the first point of contact for clients and the public with professionalism and empathy.
• Triage incoming calls and communications between team members, clients, and families.
• Support intake and screening processes with accurate documentation.
• Participate in daily team meetings and assist with planning.
• Maintain client charts and ensure data accuracy and confidentiality.
• Order and manage office supplies and program vehicles; track mileage.

Skills

Microsoft Office Suite

Education

Experience in human services or office management

Job description

Job Description:Job Title: Program AssistantLocation: St. Louis, MODepartment: CB ACTEmployment Type: Full-timeJob Summary:Are you passionate about supporting a team that makes a real difference in the lives of others? Join our compassionate, collaborative team at Preferred Family Healthcare, where your work helps empower youth and their families through dedicated care. As a Program Assistant, you will play a vital role in supporting the ACTTAY (Assertive Community Treatment for Transitional Age Youth) team by managing non-clinical operations, serving as the first point of contact for clients, and ensuring the smooth coordination of services. We’re looking for someone highly organized, detail-oriented, and passionate about client care. Strong communication skills, patience, and a positive attitude are essential.In this dynamic role, you will coordinate schedules, triage calls, support intake processes, and assist with reporting and data tracking. You’ll also help ensure client charts are current and accurate, supplies are maintained, and communication flows seamlessly between the team and the individuals we serve. If you're someone who thrives in a supportive administrative environment and enjoys contributing to meaningful work, we encourage you to apply!This position offers…Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no costMileage Reimbursement – Company paid for work functions requiring travelEmployee Discounts – Hotels, Theme Parks & Attractions, College TuitionWorkplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforceAdditional Perks & Benefits - Scroll down to bottom of this post to learn moreKey Responsibilities:Coordinate and prepare daily, weekly, and monthly client schedulesServe as the first point of contact for clients and the public with professionalism and empathyManage incoming calls and triage communications between team members, clients, and familiesSupport the intake and screening process with accurate documentation and communicationParticipate in daily team meetings and contribute to collaborative planningMaintain and update client charts according to required standardsOrder and manage office supplies, equipment, and program vehiclesTrack mileage and ensure regular maintenance of program vehiclesCollect and organize data for reports and statisticsAssist with agency policies and maintain communication across departmentsMonitor and manage all phone accounts (landline and cellular) for the programSupport the resolution of client issues or symptomatic behavior in a calm, helpful mannerEducation, Experience, and/or Credential Qualifications:Education and/or experience in human services, office management, or bothProficiency with Microsoft Office applications, including Excel, Word, and PowerPointAdditional Qualifications:Must successfully pass a background check (criminal record, driving record, abuse/neglect, fingerprint check)Valid driver’s license, acceptable driving record, and current auto insurance requiredHighly detail-oriented and skilled in accuracyAbility to maintain confidentiality and handle sensitive informationStrong communication skills and comfort working with a diverse workforceOrganizational skills and the ability to build relationships across teamsPhysical RequirementsSedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to move objectsRepetitive movements of hands, fingers, and arms for typing and writingSitting most of the time with occasional walking or standingPosition Perks & Benefits:Paid time off: full-time employees receive an attractive time off package to balance your work and personal lifeEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & moreTop-notch training: initial, ongoing, comprehensive, and supportiveCareer mobility: advancement opportunities/promoting from withinWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.Brightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.