PROGRAM ASSISTANT.

Naval Education and Training Command; Jacksonville (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Naval Education and Training Command in Jacksonville, FL, seeks an administrative professional to support Navy-wide advancement exam ordering and correction of discrepancies. You will handle inquiries by phone, email, and fax, process exam materials, and interpret computer reports to verify corrections.

The role requires attention to detail, experience with data management systems (NEAS), and the ability to work in a high-volume mail-center environment while maintaining records and ensuring

Qualifications

• 1+ year administering a web-based data management program.
• Experience researching and maintaining records in a records management system (e.g., NEAS).
• Experience responding to email and call-center inquiries.
• Ability to use computer software to prepare, format, and proofread correspondence, forms, and reports.
• Experience in high-volume mail-center or scan-center sorting, logging, routing, indexing, and verifying documents.

Responsibilities

• Respond to telephone, email, and fax inquiries on Navy-wide advancement exam ordering and correction of discrepancies.
• Independently determine types and sources of program information for reports and data gathering; assess deviations from requirements.
• Prepare, proofread, file, interpret, collect, photocopy, and distribute exam-related materials (naval messages, letters, email).
• Review and evaluate examination results to ensure completeness and accuracy.
• Read and interpret technical computer reports and NEAS/DLA data to verify corrective actions.
• Process advancement and classification test answer sheets; verify counts, maintain logs, research errors, and reprocess exams into NEAS.

Skills

Web-based data management

NEAS records maintenance

Email and call-center inquiries

Proofreading and formatting

High-volume mail-center operations

Tools

NEAS

Job description

Duties

• You will respond to telephone, email, and fax inquiries on Navy-wide advancement exam ordering and correction of exam discrepancies.
• You will independently determines the types and sources of program information required for reports, data gathering techniques, and the nature and extent of deviations from established requirements.
• You will prepare, proofread, file, interpret, collect, photocopy, and distribute incoming and outgoing exam-related materials, including naval messages, official letters, and email.
• You will review and evaluate examination results from advancement candidates to ensure completeness and accuracy.
• You will read and interpret technical computer reports and interpret information from NEAS and DLA computer reports to determine whether the computer system properly and effectively corrected a discrepancy.
• You will process advancement and armed forces classification test answer sheets by verifying batch counts, maintaining log books, assessing errors, researching error causes and reprocessing exams into NEAS.
• You will receive and handle orders of Navy-Wide Enlisted Advancement Examinations for five cycles annually.

• You will respond to telephone, email, and fax inquiries on Navy-wide advancement exam ordering and correction of exam discrepancies.
• You will independently determines the types and sources of program information required for reports, data gathering techniques, and the nature and extent of deviations from established requirements.
• You will prepare, proofread, file, interpret, collect, photocopy, and distribute incoming and outgoing exam-related materials, including naval messages, official letters, and email.
• You will review and evaluate examination results from advancement candidates to ensure completeness and accuracy.
• You will read and interpret technical computer reports and interpret information from NEAS and DLA computer reports to determine whether the computer system properly and effectively corrected a discrepancy.
• You will process advancement and armed forces classification test answer sheets by verifying batch counts, maintaining log books, assessing errors, researching error causes and reprocessing exams into NEAS.
• You will receive and handle orders of Navy-Wide Enlisted Advancement Examinations for five cycles annually.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final secret security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This is a Mission Essential position. You will be required to ensure organization or facility continuity of operations and/or completion of tasks that are considered essential to the mission designated by a local or command decision.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Administering a web-based data management program; 2) Researching, correcting and maintaining records in a records management system (such as Navy Enlisted Advancement System(NEAS)); 3) Responding to email and call-center inquiries; 4) Utilizing computer software programs to prepare, format, and proofread correspondence, forms, and reports; and 5) Working within high volume mail-center and/or scan-center sorting, logging, and routing correspondence, and scanning, indexing, and verifying documents for quality and accuracy to meet established production and accuracy standards.

Additional qualification information can be found from the following Office of Personnel Management website:

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

This job does not have an education qualification requirement.

Additional information

This position is covered by the Department of Defense Priority Placement Program.

Additional vacancies may be filled by this announcement.

A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.

Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at:

ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate for this vacancy, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category or higher. For more information about ICTAP eligibility please review the following link:

PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation.

Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.