Program Assistant

JVS Boston; Brockton (MA); On-site; USD 35,817 - 37,195; Part time

Job summary

JVS Boston is seeking a part-time Program Assistant in Brockton to support refugee and immigrant services within the English 2 Employment (E2E) Program. This role includes assisting clients, managing data, and facilitating screenings. Strong attention to detail, excellent customer service skills, and proficiency in Microsoft 365 are required.

The position offers 14-21 hours per week at a pay rate of $26-$27 per hour, contributing to a diverse workplace that values employee differences.

Qualifications

• 1-2 years of office support and outreach work strongly preferred.
• Experience working with individuals with barriers to employment.
• Ability to work in a multi-cultural environment.

Responsibilities

• Manage program applications and candidate lists.
• Conduct information sessions and screenings for candidates.
• Assist clients in creating employment plans and drafting resumes.

Skills

Microsoft 365 proficiency

Interpersonal skills

Communication skills

Organizational skills

Customer service skills

Multi-lingual communication

Education

Associate's Degree or equivalent experience

Tools

Salesforce

Excel

Job description

* This is a part-time, temporary role through September 30, 2026 at minimum. Location: in-person at JVS & House of Possibilities – Brockton 142 Cresent St, Brockton, MA

POSITION SUMMARY

The temporary Program Assistant plays a key support role for JVS’ innovative and successful refugee and immigrant services within the English 2 Employment (E2E) Program based out of our Brockton office. As a frontline staff receiving and supporting new clients and regularly interacting with partners and the public, this position requires strong attention to detail and follow-through, as well as outstanding customer service skills. Strong organizational skills, excellent computer skills and good communication skills are critical to success.

The English to Employment (E2E) program provides vocational ESOL classes and career coaching to immigrants and refugees seeking new or better employment and career advancement. The Program Assistant is responsible for supporting the members of the E2E Programs as they deliver ESOL classes and coaching. They will welcome direct visitors and guests including potential new clients and staff from partner organizations, facilitate screening and onboarding activities for E2E applicants, provide direct services to clients as needed including creating preliminary employment plans with accepted clients; and provide other administrative and direct supports for day-to-day operations and program success.

The Program Assistant is an active member of the Refugee Services Division, thereby equitably contributing to team performance goals. They are also part of a larger JVS team based on Brockton and Boston, all of whom are supporting the education, training, and employment needs of clients and partners.

ESSENTIAL JOB FUNCTIONS

Administrative/Communication

• Assist with data entry and integration within database systems for JVS, funders and employers
• Manage program applications, candidate lists and organize calls to screen for eligibility and interest
• Coordinate and complete screening and intake for program applicants by phone, text, email, video conference and/or in person
• Conduct information sessions and walk-in screening as needed for potential program candidates
• Facilitate client pre and post language assessments
• Meet with clients to complete employment plans and draft resumes and cover letters
• Assist with data entry for E2E in Excel and Salesforce
• Understand when clients are eligible for enrollment in other JVS programs and communicate with the Client Services team
• Via phone, email, and in person; direct and support potential program candidates and partner organization staff on program information and how to apply for JVS services
• Support recruitment efforts for E2E
• Monitor voicemail and email inquiries and respond to inquiries
• Work collaboratively with team members to ensure performance goals are met
• Resolve and deescalate difficult customer situations with knowledge of principles and processes for providing customer services
• Provide Welcome Center coverage and support as needed

Builds relationships, collaboration and teamwork

• Support the mission and philosophy of the JVS and the Refugee Services team
• Establish positive working relationships with all members of the Refugee Services team and others at JVS
• Attend and actively participate in staff meetings and team-based projects
• Effectively adapt to change in work environments, work priorities, and organizational needs
• Attend and actively participate in staff meetings and team-based projects
• Perform other duties as required

MINIMUM QUALIFICATIONS

• 1-2 years of office support and outreach work strongly preferred
• 1-2 years of experience working with individuals with barriers to employment or related experience
• Highly proficient in Microsoft 365, including Excel, Word, and PowerPoint
• Experience and skill in database programs (i.e., Salesforce)
• Interpersonal, communication and organizational skills
• Ability to work as part of a team
• Ability to work in a multi-cultural environment
• Demonstrated ability to work independently
• Speakers of multiple languages strongly encouraged to apply. Highly sought: Cape Verdean Creole, Haitian Creole, French, Portuguese, or Spanish speakers

COMMUNICATION/REASONING DEMANDS

• The ability to coordinate, analyze, organize, compile, compose, and compute data and information
• The ability to organize, negotiate, guide and instruct, speak and give instructions to individuals

EDUCATION REQUIRED

Associate’s Degree or, High school diploma and 2 years directly related experience

WORKING CONDITIONS

Frequent meetings with clients, partners, and colleagues. May attend occasional off-site meetings with partner organizations in and around the Brockton area.

Pay

$26 - $27 an hour

Hours

14-21 hours per week

JVS is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds diversity and its strengths, JVS will better serve our local communities and continue to provide quality services.

JVS is an employment at will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, martial/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, JVS prohibits retaliation against an applicant or employee because he or she has engaged in protected activities under the statutes prohibiting discrimination in the workplace.