Program Analyst, Chief of Administration (O-5 Billet) Non-Supervisory

U.S. Immigration and Customs Enforcement (ICE); Washington, Baltimore (District of Columbia, MD); On-site; USD 95,000 - 130,000; Full time

Job summary

The U.S. Immigration and Customs Enforcement (ICE) IHSC Chief of Administration seeks a Program Analyst to develop, deliver, manage, and maintain human resources information systems, timekeeping, travel and related program data.

You will analyze HR data, build dashboards, present findings to stakeholders, ensure compliance with policies, and support budget planning. This role requires independent planning, strong analytical skills, and the ability to translate complex data into practical

Qualifications

• Qualifying degree from USPHS officer category and 3+ years of relevant professional experience.
• Experience in data analytics, management, administration, or evaluation of programs.
• If clinically licensed, maintains status and may perform clinical duties as directed.
• Maintains BLS for Healthcare Providers certification.
• Demonstrates independence, initiative, judgment, and follow-through on complex tasks.
• Advanced analytical skills to analyze data and produce actionable reports.
• Adaptable to changing information and conditions.
• Proficient in HRIS, USA Staffing, and Microsoft Office; data viz tools preferred.

Responsibilities

• Data analytics for HRIS and staffing data; collect, analyze, and interpret data.
• Develop dashboards, reports, and metrics for planning and decision-making.
• Identify trends, gaps, and opportunities for process improvement.
• Monitor HR programs for compliance with policies, standards, and guidelines.
• Support policy review and SOP development.
• Coordinate and manage programs, driving continuous improvement.
• Communicate insights to stakeholders via briefings and reports.
• Manage civil service timekeeping data and reporting.
• Administer IHSC travel system and related data functions.
• Perform other minor duties as assigned.

Skills

Data analysis

Communication

Presentation skills

Problem solving

Ethics & integrity

Cultural competency

Education

Public Health Service officer qualification

Tools

HRIS

USA Staffing

Microsoft Office

Excel

SharePoint

Visio

Power BI

Data visualization

Job description

Summary

Supports IHSC Chief of Administration by managing HR information systems, timekeeping, and travel data. Duties include data analytics, program monitoring, stakeholder communication, and process improvement. Works independently under general supervision, plans own work, and assignments are reviewed for feasibility and effectiveness in meeting requirements.

This position is only open to current USPHS officers.

Duties

• Data Analytics for Human Resource Information Systems:
• Collects, analyzes, and interprets data from human resource information systems (e.g., staffing matrix) and human resources programs (e.g., recruitment and placement).
• Develops and maintains dashboards, reports, and metrics to support strategic planning and operational decision-making.
• Identifies trends, gaps, and opportunities for process improvement based on data analysis.
• Program Monitoring and Data-Driven Policy Implementation:
• Monitors assigned human resources programs and projects using quantitative and qualitative data to ensure compliance with policies, standards, and guidelines.
• Conducts research and data analysis to support policy review, revision, and development of standard operating procedures.
• Coordinates and manages programs within the immediate component, leveraging data to drive continuous improvement.
• Stakeholder Communication and Data Presentation:
• Communicates and collaborates with internal and external stakeholders, presenting data-driven insights through briefings, reports, and special presentations.
• Translates complex data findings into actionable recommendations, requiring tact and judgment in the explanation of methods, policies, and plans.
• Civil Service Employee Timekeeping System Data Management:
• Oversees and manages the civil service employee timekeeping system, ensuring accurate data collection, entry, and reporting for the Chief of Administration and its sections.
• Analyzes timekeeping data to identify patterns, discrepancies, and opportunities for process optimization.
• IHSC Travel System and Data Analytics:
• Administers the IHSC travel system and related data functions, ensuring the accuracy and completeness of travel records and reports.
• Analyzes travel data to support budget planning, compliance, and operational efficiency.
• Performs other minor duties as assigned.

USPHS Call to Active Duty (CAD) candidates are not eligible for this position.

Civilians are not eligible for this position.

• PHS officers must participate in IHSC TDY On-Call Schedule (ITOS.) ITOS is either an entire month or two 16-day periods a year where, depending on the needs of the agency, the officer is required to be available to serve.

Requirements

Conditions of employment

• You must be a U.S. citizen to apply for this position.
• You must successfully pass a background investigation.
• You must successfully pass a drug screen.
• Males born after 12/31/59 must certify registration with Selective Service.
• Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
• Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve an 18 to 24-month commitment to IHSC.
• ASSIGNMENT PAY AGREEMENT: You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission.
• Applicants must be a current USPHS Commissioned Corps Officer.

Qualifications

COMPETENCIES

• Demonstrate strong interpersonal skills. Treats others with courtesy, sensitivity, and respect.
• Writes in a clear, concise, organized, and convincing manner.
• Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.
• Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.
• Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.
• Behave in an honest, fair, and ethical manner. Shows consistency in words and actions. Model high standards of ethics.
• Cultural competency with the ability to understand, communicate with and effectively interact with people across various cultures.

Education

Required Knowledge, Skills, And Abilities

• Qualifying degree from the U.S. Public Health Service officer's category and at least three years of relevant professional experience.
• Experience in data analytics, management, administration, or evaluation of programs.
• If clinically licensed, maintains status and may perform clinical duties as directed and approved, documented via memorandum of assignment.
• Maintains BLS for Healthcare Providers certification through the American Heart Association.
• Demonstrates a high degree of independence, initiative, judgment, and follow-through on sensitive and complex administrative and data-driven tasks.
• Advanced analytical skills with the ability to accurately analyze data, identify trends, and produce actionable reports.
• Adaptable to change and new information; able to rapidly adjust to changing conditions or unexpected obstacles.
• Proficient in HRIS, USA Staffing and Microsoft Office programs, including Project, Visio, Excel, and SharePoint; experience with data visualization and analytics tools preferred.

Additional Information

This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director of Administration, Chief of Administration (CoA). The incumbent serves as a Program Analyst with the primary duties involving developing, delivering, managing, and maintaining human resources information systems, timekeeping, travel and/or human resource program(s).

The Program Analyst serves within the Chief of Administration, providing comprehensive support for human resource information systems, civil service employee timekeeping, and IHSC travel system/data functions. This position is responsible for developing, delivering, managing, and maintaining human resources programs and systems, with a primary focus on human resources management. The incumbent supports federal civil service, U.S. Public Health Service, and contract staff, and ensures the effective administration of staffing, timekeeping, and travel data for the entire Chief of Administration and its sections.

IHSC has a multi-sector, multidisciplinary workforce of more than 1,400 employees, including U.S. Public Health Service (PHS) commissioned officers, federal civil servants, and contract staff. The IHSC provides on-site direct patient care to ICE detainees at 19 detention facilities throughout the country and manages the provision of off-site medical care for detainees housed in approximately 240 additional Intergovernmental Service Agreement (IGSA) facilities. The ICE detainee population is approximately 34,000 detainees on a daily basis, with an average length of stay of approximately 30 days, and over 400,000 detainees annually. The IHSC also provides medical support during ICE enforcement operations in the air, on the ground and at sea.

Dhs Supervisory Controls

• DHS
• ICE
• ERO

Hhs Supervisory Controls

• DHHS
• USPHS CC

Supervisory Controls

The Program Analyst of the IHSC Chief of Administration works under the general supervision of the Deputy Chief of the IHSC Personnel Unit. The incumbent plans and organizes his/her own work, determines the sequence of assignments, selects and develops methods, and seeks assistance from experts only rarely. Assignments are usually long-term, recurring, or broadly defined. Work is reviewed for feasibility, compatibility with other work, and effectiveness in meeting requirements or expected results. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above. We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.