Program Advisor

California State University-Dominguez Hills; Carson (CA); In loco; USD 57.000 - 81.000; Tempo pieno

Descrizione del lavoro

California State University, Dominguez Hills is seeking a Student Services Professional II in the College of Continuing and Professional Education (CCPE) to provide day-to-day student services support for WIOA funded programs. The role involves online, phone, and face-to-face interactions with Workforce Centers throughout California under supervision of the Associate Dean.

The incumbent will explain program requirements, guide enrollments, and collaborate with CCPE, Registration, Finance, and

Competenze

• Experience: typically two years in a student services area or related field; master's may substitute for one year.
• Education: four-year degree; substitution rules apply for related experience.
• Knowledge, skills, and abilities: research/interview techniques, interpreting program rules, initiative, advising students, teamwork with CSU/partners, and multicultural awareness.

Mansioni

• Serve as primary CCPE contact and resource for WIOA/WIB.
• Explain CCPE enrollment procedures to WIOA/WIB offices across CA.
• Advise students on referrals, CRITTA/ITA, start/end dates, and enrollment forms.
• Collaborate with CCPE Registration and Finance to ensure enrollments are accurate.
• Collaborate with Marketing to communicate clearly with prospective and enrolled WIOA students.

Conoscenze

Research methods

Rules interpretation

Planning & initiative

Student advising

Stakeholder collaboration

Diversity awareness

Formazione

Bachelor's degree or equivalent in behavioral sciences/business/public administration

Descrizione del lavoro

Job Search Category/Discipline

• Unit 4 - APC - Academic Professionals of California 1

Time Basis

• Full Time 1

Workplace Type (Exclude Inst Fac)

• On-site (work in-person at business location) 1

Department Name: College of Continuing and Professional Education (CCPE)

Division: Academic Affairs

Classification Title: Student Services Professional II

Classification Salary Range: $5,083 - $7,228 per month

The anticipated hiring range for this position is $5,083 - $5,127 per month.

The final salary is dependent upon qualifications and experience.

Position Summary:

Under the general supervision of the Associate Dean of the College of Continuing and Professional Education (CCPE), the position provides moderate to complex student services support to prospective and enrolled students participating in Workforce Innovation and Opportunity Act (WIOA) funded programs. The incumbent is responsible for providing day-to-day support for the Workforce Investment Board (WIB) program through online, phone and face-to-face contact with various Workforce Centers throughout CA.

Key Responsibilities:

• Serve as a primary CCPE contact and program resource for WIOA/WIB.
• Explain and interpret CCPE program requirements and enrollment procedures with various WIOA/WIB offices throughout CA especially individual case managers of WIOA students.
• Advise current and future WIOA students on student referrals, program plans, Client Referral Individual Training Accounts (CRITTA), Individual Training Accounts (ITA), start/end dates, registration forms, etc.
• Collaborate with CCPE departments including Registration and Finance to ensure WIOA enrollments are accurate and complete.
• Collaborate with Marketing to develop and maintain clear, accurate and timely communication for prospective and enrolled WIOA students.

Minimum Qualifications:

Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job‑related field may be substituted for one year of the professional experience.

Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

Knowledge, Skills, and Abilities:

• General knowledge of research and interview techniques.
• Ability to interpret and apply program rules and regulations.
• Ability touse initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
• Ability toadvise students individually and in groups on routine matters where required.
• Ability toestablish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts.
• Ability torecognize multicultural, multisexed and multi‑aged value systems and work accordingly.

General Information:

• Satisfactory completion of a background check (including a criminal records check) is required for employment. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Fair Chance Hiring Ordinance and State Law.
• In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• California State University Dominguez Hills is not currently sponsoring staff or management positions for H-1B employment visas.
• The CSU system offers a competitive total compensation benefits package for employees and qualifying dependents, including medical, dental, vision, retirement, and tuition assistance. It is our goal to compensate employees equitably and fairly. You can access a full description of our benefits here .

Closing Statement

California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce. Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at [phone].

California State University Dominguez Hills is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, marital status, or protected veteran status.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended.

Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Learn more about working at the California State University and the impact of our mission.

Advertised: 30 Sep 2026 Pacific Daylight Time
Applications close: 14 Oct 2026 Pacific Daylight Time