Program Administrator

Ashe Services For Aging, Inc.; West Jefferson (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Ashe Services For Aging, Inc. is seeking a Program Administrator to lead our adult day program in North Carolina. You will direct daily operations, supervise staff and volunteers, and ensure high‑quality care for clients and families.

Your role involves policy development, CACFP oversight, budgeting, and partnership building with community providers. If you are a proactive leader with strong organizational and communication skills, we invite you to apply.

Qualifications

• At least two years post-secondary education OR a high school diploma/equivalent plus five years of related education, training, and experience working with older adults or adults with disabilities.
• At least two years of supervisory and administrative experience.
• Ability to complete required state training and certification as a Qualified Developmental Disabilities Professional (QDDP).
• Strong leadership, organization, communication, and decision‑making skills.
• Knowledge of aging, disabilities, adult day services, and the needs of older and disabled adults.
• Ability to supervise and motivate staff and develop meaningful activities and services.
• Ability to build effective relationships with clients, families, employees, community partners, and governmental agencies.
• Strong written, verbal, and public communication skills.
• Ability to manage multiple priorities while maintaining accurate records and meeting regulatory requirements.

Responsibilities

• Direct daily operation of the adult day program, overseeing scheduling, activities, and documentation.
• Recruit, train, supervise, coach, and evaluate staff and coordinate volunteers.
• Build relationships with clients and families; communicate changes in client needs and referrals.
• Develop and implement program policies, procedures, activities, and service plans.
• Oversee CACFP responsibilities, including eligibility, meal reimbursement, records, staff training, and monitoring.
• Manage program finances, purchasing, grants, reimbursements, and reporting within budget.
• Maintain client and program records and prepare for audits, quality assurance reviews, recertification, and accreditation requirements.
• Promote the program through community outreach, presentations, partnerships, marketing, and client recruitment.
• Provide community education and support regarding caregiver respite, Alzheimer's, and Dementia.
• Coordinate intergenerational activities with the on-site children's program.
• Complete required social evaluations related to guardianship and participate in hearings when applicable.
• Perform other duties as assigned.

Skills

Leadership

Organization

Communication

Decision-making

Staff supervision

Education

Two years post-secondary education

High school diploma/equivalent + 5 years related education/experience

Job description

Job Summary

We are seeking a highly skilled and compassionate Program Administrator to lead our adult day program. As a Program Administrator, you will be responsible for directing the daily operations of the program, supervising staff, and ensuring that clients receive exceptional care and support. If you are looking for a rewarding career that makes a difference in people's lives, we encourage you to apply.

Responsibilities

• Direct the daily operation of the adult day program, including client scheduling, activities, service planning, documentation, and hands‑on client support as needed
• Recruit, train, supervise, coach, and evaluate staff and coordinate volunteers
• Build strong relationships with clients and families; communicate changes in client needs and assist with concerns, resources, and referrals
• Develop and implement program policies, procedures, activities, and service plans in accordance with organizational, state, Medicaid, CACFP, funding, health, safety, Civil Rights, and accreditation requirements
• Oversee CACFP responsibilities, including eligibility, meal requirements, reimbursement, records, staff training, and required monitoring
• Manage program finances, purchasing, billing, grants, reimbursements, and reporting while operating within the approved budget
• Maintain accurate client and program records and prepare for audits, quality assurance reviews, recertification, and accreditation requirements
• Promote the program through community outreach, presentations, partnerships, marketing, and client recruitment
• Provide community education and support regarding caregiver respite, Alzheimer's, and Dementia
• Coordinate intergenerational activities with the on-site children's program
• Complete required social evaluations related to guardianship and participate in hearings when applicable
• Perform other duties as assigned

Requirements

• At least two years of post-secondary education OR a high school diploma/equivalent plus five years of related education, training, and experience working with older adults or adults with disabilities
• At least two years of supervisory and administrative experience
• Ability to complete required state training and certification as a Qualified Developmental Disabilities Professional (QDDP)
• Strong leadership, organization, communication, and decision‑making skills
• Knowledge of aging, disabilities, adult day services, and the needs of older and disabled adults
• Ability to supervise and motivate staff and develop meaningful activities and services
• Ability to build effective relationships with clients, families, employees, community partners, and governmental agencies
• Strong written, verbal, and public communication skills
• Ability to manage multiple priorities while maintaining accurate records and meeting regulatory requirements

Physical Requirements

Must be able to perform the physical and cognitive requirements of a hands‑on adult day program, including standing, walking, bending, reaching, lifting, and assisting clients with daily needs. Ability to lift up to 50 pounds occasionally is required. Must be able to communicate effectively, operate a computer, and complete required documentation.