Business Operations Specialist

HKA; Washington (District of Columbia); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Paid time off

Performance bonus opportunities

Training and development programs

Job summary

HKA is seeking a Practice/Professional Services Operations Specialist to optimize resource planning and drive operational efficiency across the Americas. You will support Service Line Leads, manage inquiries, forecast pipelines, and develop reporting using Excel or Power BI.

The role emphasizes collaboration with Finance, HR, IT, and other support functions to deliver strong client outcomes. A background in professional services and CRM systems is highly valued.

Qualifications

• 5+ years’ experience in operations roles
• Experience in Professional Services organizations
• Ability to assess operational data, forecast resource needs, and drive planning and execution
• Experience supporting multiple service lines or departments
• Strong CRM experience to manage pipelines and resources
• Familiarity with AI tools to improve efficiency and workflows
• Advanced proficiency with Microsoft Power BI and Microsoft Office

Responsibilities

• Act as liaison between Service Line Leadership and support functions (Finance, HR, IT)
• Support forecasting, reporting, and data interpretation using Excel/Power BI
• Coordinate meetings, prepare agendas, and track action items
• Assist resource planning: track capacity, utilization, staffing
• Manage special projects and data analysis for Service Line Leads
• Support onboarding of new Partners and acquisitions with Operations Director
• Monitor KPIs with Finance to ensure delivery performance across lines

Skills

Operations management

Professional services

CRM systems

Power BI

AI tools

Excel

Office suite

SQL

Partnership building

Cross-functional collaboration

Tools

Power BI

CRM systems

Excel

SQL

Job description

HKA is a global leader in risk mitigation, dispute resolution, and expert witness services. We tackle complex challenges with our multi-disciplinary expertise.

As trusted consultants and advisors, we deliver solutions in uncertain and disputed situations, ensuring the best outcomes for clients worldwide. Our experts have testified globally on major cases spanning across a wide range of industries and sectors.

As Part Of The HKA Team You Can Expect

• A collaborative culture where your growth, impact, and success directly contribute to the success of the business.
• The opportunity to solve problems creatively, contribute to our innovative direction, and be valued as an individual
• High visibility and broad exposure to the people, processes, and decisions that drive the business.

The Opportunity

We are seeking a Practice/Professional Services Operations Specialist to support our delivery operations across the Americas. This role supports the Service Line Leads in optimizing resource planning and driving operational efficiency, enabling delivery teams to execute effectively and achieve strong client outcomes. This role is critical to building the operational foundation that makes that level of performance possible.

Responsibilities

• Act as the primary liaison between Service Line Leadership and support functions (Finance, HR, IT, and others) to ensure efficient day-to-day operations and alignment across teams.
• Partner with Service Line Leads to manage inquiries, track project and pursuit pipelines, support forecasting activities, interpret financial data, and develop reporting using Excel or Power BI.
• Coordinate Service Line Leads' meetings, including agenda preparation, development of materials, and follow‑up on action items across stakeholders.
• Support resource planning activities, including tracking team capacity, utilization, and staffing needs.
• Coordinate special projects and business initiatives for Service Line Leads, including data analysis and reporting.
• Support onboarding of new Partners and integration of acquisitions in collaboration with the Operations Director and Service Line Leads.
• Coordinate with Finance to support the Service Line Leads’ delivery against key performance indicators (KPIs).

Skills And Experience

• 5+ years’ experience working in similar Operations roles
• Multiple years of experience working for Professional Services organizations
• Expertise in assessing operational data, resource needs, and business forecasts to drive planning, prioritization, and execution across a professional services environment.
• Recent experience supporting multiple service lines, departments, business units, practice areas, entities or similar
• Track record of managing competing operational priorities, delivering accurate and actionable information, and ensuring successful execution across multiple concurrent initiatives
• Strong command of CRM systems to manage pipelines, projects and resources.
• Proven experience using Artificial Intelligence (AI) Tools to improve efficiency and streamline workflows, with an understanding of their capabilities and limitations.
• Advanced proficiency with Microsoft Power BI and strong command of the full Microsoft Office; SQL experience preferred but not required.
• Mastery of building trusted partnerships with leaders, delivery teams, and support functions across multiple service lines and regions.
• A self‑motivated, proactive mindset and the ability to work both independently and collaboratively.

What We Offer

Compensation: HKA offers an annual salary range of $105,000 to $125,000, along with a competitive benefits package supporting your health, finances, and work‑life balance.

• comprehensive health coverage
• retirement savings with company contribution
• PTO
• performance bonus opportunities
• robust training and development programs to support your growth and career progression.

At HKA we recognize that our people are critical to our ongoing success. Our priority is to provide an inclusive and collaborative culture aimed at providing the best opportunities for our people to thrive and develop in their chosen career path.

Our Global Recruitment team is committed to providing an authentic candidate experience for all those who take the time to apply to HKA. We are committed to providing an efficient and insightful recruitment process giving candidates a true reflection of life at HKA.

Fairness And Equality At HKA

HKA works hard to provide a welcoming environment for all of our employees. We are committed as a business on the continued improvement of our fairness and equality strategy. Please visit our careers page for further information or feel free to ask our recruitment team for further information.

All HKA employment decisions shall be made in accordance with controlling laws and based on merit.

HKA is one of the world’s leading consultancy of choice for multi‑disciplinary expert and specialist services in risk mitigation and dispute resolution within the capital projects and infrastructure sector.

We also have experience advising clients on the economic impact of commercial and investment treaty disputes and in forensic accounting matters.

As trusted independent consultants, experts and advisors, we deliver solutions amid uncertainty, dispute and overrun, and provide the insights that make the best possible outcomes a reality for public and private sector clients worldwide.