Professional Services Operations Specialist

NVIDIA Corporation; Santa Clara (CA); On-site; USD 124,000 - 196,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

NVIDIA is seeking an experienced Professional Services Operations Expert to optimize end-to-end operations for NALA deployments. You will collaborate with internal teams and third-party resources to ensure timely execution, onboarding, documentation, contracts, and smooth transitions.

The role emphasizes analytics, dashboards, and process automation using Excel, AI tools, and automation platforms. Strong English communication and cross-team collaboration are essential in a fast-paced environment.

Qualifications

• 5+ years in operations, field operations, logistics, or related digital environment.
• Bachelor’s or master’s in Operations, Logistics, Business Management, or similar.
• Experience handling complex workflows with multiple partners and systems.
• Strong data analysis, dashboards, reports, and metrics experience.
• Advanced Microsoft Office, especially Excel and Outlook.
• Experience using automation and AI to improve processes and efficiency.
• Excellent organizational, problem-solving, and prioritization skills.
• Strong interpersonal and stakeholder-management abilities in cross-functional teams.
• Excellent written and verbal English communication.
• Flexibility to support across time zones with occasional early/late hours.

Responsibilities

• Support operations across deployments, coordinating with internal teams and vendors.
• Own end-to-end processes for vendors, from onboarding to contract coordination and offboarding.
• Manage asset allocation, scheduling, and 24/7 shift coverage for deployments.
• Serve as operational contact for vendors and contractors, aligning processes and performance.
• Lead PO lifecycle for approved vendors and contractors to enable timely invoicing.
• Develop and maintain trackers, dashboards, and metrics on deployments, resources, and risks.
• Run and improve workflows using automation and AI to reduce manual work and boost quality.

Skills

Operations management

Project coordination

Data analysis

Excel

AI tooling

Automation

Stakeholder management

English communication

Education

Bachelor's degree in Operations

Master's degree (preferred)

Tools

Outlook

Automation tools

AI tooling platforms

Job description

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It's a unique legacy of innovation that's fueled by great technology—and amazing people. Today, we're tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what's never been done before takes vision, innovation, and the world's best talent. As an NVIDIAN, you'll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.

Are you a thorough individual who desires to optimize processes and enhance operational efficiency? Are you passionate about the intersection of technology, operations, and customer success? If so, we have an exciting opportunity for you to join us as a Professional Services Operations Expert ! In this role, you'll drive streamlined operations within our team, ensuring our clients and partners receive outstanding service. The ideal candidate takes initiative, starts tasks independently, excels at balancing multiple responsibilities, and pays close attention to details. You should take pride in delivering detailed, high-quality work, and bring a positive, collaborative demeanor. We're looking for someone who is dependable, eager to learn and grow, and thrives as a supportive teammate in a fast-paced environment!

What you'll be doing:

• Support operations across NALA deployments, partnering with internal deployment teams and third-party resources to ensure smooth execution, address operational gaps, and drive timely resolution of issues.
• Be responsible for the end-to-end operational process for NALA vendors and contractors, working with technical teams. Manage resource requests, onboarding, documentation and contracts coordination, system setup, deployment readiness, rotations, tracking, and offboarding.
• Coordinate asset allocation, scheduling, and 24/7 shift rotations across NALA deployments. Identify coverage gaps and work with deployment teams to ensure appropriate field support.
• Serve as an operational point of contact for NALA Professional Services vendors and contractors. Drive communication and process alignment, track training and deployment readiness, and support ongoing partner performance management.
• Lead Purchase Orders for approved vendors and contractors and supervise the PO lifecycle, coordinating with relevant teams to support timely invoicing and payment.
• Own and improve operational trackers, dashboards, reports, and metrics covering deployments, resources, vendors, and operational risks. Use Excel and other analytical tools to identify trends, gaps, and actionable insights.
• Run and improve Professional Services operational workflows and systems. Leverage automation alongside AI tools to reduce manual work, improve data quality, and build more efficient and scalable processes.
• Partner with regional and global Operations teams to identify gaps, develop solutions, and continuously improve operational and logistical processes, tools, and workflows.

What do we need to see:

• 5+ years of experience in operations, field operations, logistics, project coordination, Professional Services operations, or a related area within a digital environment.
• Bachelor’s degree or Master’s or equivalent experience in Operations, Logistics, Business Management, Industrial Engineering, or a similar area.
• Experience handling advanced operational workflows involving multiple partners, teams, and systems.
• Strong analytical skills, experience working with operational data, dashboards, reports, and metrics.
• Advanced Microsoft Office proficiency, particularly Excel and Outlook.
• Experience using technology, automation, and AI tools to improve the effectiveness of processes and efficiency.
• Strong organizational, problem-solving, and process-improvement skills, with the ability to manage multiple priorities in a fast-paced environment.
• Good interpersonal and stakeholder-management skills and the ability to collaborate effectively across technical and business teams.
• Outstanding written and verbal English interpersonal skills.
• Flexibility to occasionally work early mornings or late evenings when required to support business needs across time zones.

Ways to stand out from the crowd:

• Experience supporting Field Operations, Professional Services, infrastructure deployments, or other service-delivery environments.
• Experience handling operational processes for vendors, contractors, or external service providers.
• Experience with resource planning, scheduling, shift coverage, purchase orders, or rotations supporting 24/7 operations.
• Demonstrated experience improving operational workflows, tools, reporting, or processes; including strong Excel, data analysis, dashboard, AI tooling, and automation capabilities.

NVIDIA is widely considered to be one of the technology world's most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. If you're creative, results-oriented and enjoy learning while having fun, then what are you waiting for?

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 124,000 USD - 195,500 USD.

You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until September 26, 2026.

This posting is for an existing vacancy.

NVIDIA uses AI tools in its recruiting processes.

NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.