Professional Services Manager II, Axon Air

Axon; Scottsdale (AZ); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary and 401k

Discretionary paid time off

Paid parental leave for all

Fitness programs

Emotional & Mental Wellness support

Job summary

Axon Air is seeking a Professional Services Manager II to lead deployment of drone technology for law enforcement and public safety agencies. This role is remote within the United States, with travel up to 80%, and reports to the Manager of Professional Services.

You will serve as a trusted advisor, guiding deployments, providing advanced drone operations guidance, and delivering training programs while mentoring fellow Axon Air professionals.

Qualifications

• 3–5+ years of professional services or UAS program management experience.
• FAA Part 107 certification required; advanced certifications preferred.
• Experience leading complex technical deployments and customer-facing projects.
• Ability to travel up to 80% across North America.

Responsibilities

• Engage with agency leadership to design and enhance UAS programs.
• Lead large and/or complex program deployments with FAA 107 compliance.
• Serve as primary technical contact for drone operations, configurations, and SaaS integrations.
• Develop and deliver advanced drone training programs for agencies.
• Mentor Axon Air PSMs and cross-functional partners.
• Use Smartsheets to define scope, track milestones, mitigate risks, and report status.
• Capture customer feedback to inform product roadmaps and features.
• Stay updated on UAS tech, regulations, and emerging trends.

Skills

Professional services deployment

UAS program management

FAA Part 107

Client/stakeholder management

Training program delivery

Mentoring

Project management tools (Smartsheets)

SaaS integrations guidance

Technical advisory

Education

BS/BA or equivalent experience

Tools

Smartsheets

DroneSense

UAS platforms (DJI, Skydio, SkyHero)

Job description

Professional Services Manager II, Axon Air

Scottsdale, Arizona, United States

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As a Professional Services Manager II for Axon Air, you will lead the deployment of Axon drone technology for law enforcement, enterprise, and public safety agencies. This elevated role requires advanced technical proficiency, deep program management expertise, and the ability to independently manage complex deployments.

You will serve as a trusted advisor and subject matter expert (SME), ensuring customers not only adopt Axon Air solutions but also realize their full potential to transform workflows and enhance organizational effectiveness. By combining advanced technical skills, regulatory knowledge, and consultative leadership, you will accelerate customer adoption, influence program expansion, and deliver long-term success.

What You’ll Do

Location: Remotely from the United States with up to 80% travel

Reports to: Manager, Professional Services

Direct Reports: 0

• Engage with agency leaders (e.g., Chiefs of Police, Sheriffs, Command Staff, Directors of IT) and drone program managers during pre- and post-sale phases to design and enhance UAS programs.
• Contribute to pre-sale efforts by conducting needs assessments, providing technical demonstrations, creating deployment plans, and guiding agencies through T&E engagements.
• Lead and manage large and/or complex program implementations, ensuring readiness, compliance with FAA Part 107, and seamless integration with third-party vendors.
• Serve as a primary technical point of contact, providing advanced guidance on drone operations, system configurations, and SaaS integrations.
• Develop, schedule, and deliver advanced drone-related training programs for agencies, ensuring technical proficiency and long-term adoption.
• Mentor Axon Air PSMs and cross-functional partners, sharing expertise, workflows, and best practices.
• Use project management tools (e.g., Smartsheets) to define scope, track milestones, mitigate risks, and communicate status to stakeholders.
• Capture and communicate customer feedback, including feature requests and operational challenges, to inform internal teams and product roadmaps.
• Stay current with UAS technologies, FAA regulations, and emerging trends; contribute to product testing, evaluations, and recommendations.

What You Bring

• BS/BA or equivalent experience.
• 3–5+ years of professional services, technical deployment, or UAS program management experience.
• Demonstrated success leading complex technical deployments and customer-facing projects.
• FAA Part 107 certification required (advanced certifications strongly preferred).
• Advanced expertise in UAS platforms (DJI, Skydio, SkyHero, Fotokite), detection systems (Dedrone), and drone management software (DroneSense).
• Experience with network infrastructure, data management, or SaaS integrations preferred.
• Strong project management, organizational, and consultative skills with proven ability to influence executive and technical stakeholders.
• Excellent communication skills with experience providing in-person technical instruction in operational or high-stakes environments.
• Ability to work independently while also mentoring peers and junior team members.
• Willingness to travel weekly across North America (potential for international travel).
• Familiarity with law enforcement, security, or military operations strongly preferred.
• Comfortable working in elevated positions, climbing, working with hand tools, and lifted objects

Benefits That Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness programs
• Emotional & Mental Wellness support

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well‑being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity and values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Axon’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.