Professional Services Manager

Smart Communications group; Remote; USD 80,000 - 120,000; Full time

Job summary

An innovative firm is seeking a Professional Services Manager to lead technical teams and oversee the delivery of cutting-edge solutions. This role involves managing client relationships, ensuring seamless API integrations, and fostering a collaborative environment. You will guide a talented group of professionals, ensuring skill development and project success. The company values open communication, agility, and impactful contributions. Enjoy a fully remote position with competitive compensation and comprehensive benefits, including health insurance and retirement plans. If you're passionate about technology and leadership, this opportunity is for you.

Benefits

Health Insurance

Flexible Spending

Life Insurance

Gym Reimbursement

401K

Holiday Leave

Qualifications

• Experience with CCM platforms and document composition.
• Proficiency in XML, JSON, and API design.

Responsibilities

• Lead a team of technical professionals for project delivery.
• Manage client requirements and project scope effectively.

Skills

Customer Communication Management (CCM)

Document Composition

Template Design

API Integrations

XML Schema Definition (XSD)

RESTful APIs

Team Leadership

Project Management

Tools

Guidewire

Pega

Salesforce

OnBase

FileNet

Job description

Job Details: Professional Services Manager

Full details of the job.

Vacancy Name

Vacancy Name Professional Services Manager

Employment Type

Employment Type Permanent

Location

Location USA - Remote

Professional Services Manager

To represent Smart Communications’ Professional Services organization to clients and partners, with service revenue generation accountability and responsibility for overseeing the delivery of the Smart Communications solution.

Technical Leadership:

• Provide technical expertise in Customer Communication Management (CCM) Technology platforms, including document composition, template design, and multichannel delivery.
• Manage upstream integrations with data source systems including Guidewire, Pega, and Salesforce, and downstream integrations with Print Vendors and Electronic Content Management (ECM) systems including OnBase and FileNet.
• Demonstrate technical leadership skills in orchestrating seamless API integrations, enhancing product functionality and client satisfaction.
• Apply experience with XML Schema Definition (XSD) to describe the structure and constraints of XML.
• Design and manage print formats, including PostScript, PDF, AFP, and PCL.
• Design and implement RESTful APIs focused on reliability and efficient data exchange.

Team Management:

• Lead a team of seven technical professionals, including consultants and senior consultants, responsible for resourcing and delivering Smart Communications projects.
• Provide guidance, mentorship, and support to team members, overseeing recruitment and skill development.
• Manage the skill matrix and technical competence of the team, including third-party software skills and data structuring formats.

Project Management:

• Lead end-to-end delivery of Smart Communications solutions for clients.
• Manage client requirements, project scope, and change management processes.
• Report on delivery schedules, budgets, and project status to management.
• Ensure quality and timeliness of documentation and project deliverables.

Minimum Requirements:

• Experience with CCM platforms, document composition, and template design.
• Experience with upstream and downstream integrations, including Guidewire, Pega, Salesforce, and ECM systems.
• Proficiency in XML, JSON, and XML Schema Definition (XSD).
• Experience designing print formats and RESTful APIs.
• Telecommuting from anywhere in the U.S. with approval.

Our Values:

• Speak Openly: Positivity, creativity, helpfulness, and constructive feedback.
• Make a Difference: Focus on impactful tasks, accountability, and success celebration.
• Be Agile & Flexible: Evolve, improve, challenge the status quo.
• Results-Focused: Efficiency, solutions, and productivity.
• Teamwork: Collaboration, trust, and support.

What’s the deal?

We provide tools, support, and a competitive salary based on experience. Benefits include health insurance, flexible spending, life insurance, gym reimbursement, 401K, and holiday leave. The role is fully remote.

If interested, apply and tell us about yourself. Applicants must have the legal right to work in the U.S. and will be considered regardless of background.

Learn more about Smart Communications:

https://www.smartcommunications.com/