Professional Services Manager

CDW; Illinois; On-site; USD 121,000 - 170,000; Full time

Job summary

CDW is seeking a Professional Services Manager to help execute and optimize professional services engagements across assigned accounts. You will work with sales, delivery teams, and clients to understand business needs and align services that drive outcomes.

The role focuses on on-time, in-scope delivery with quality and financial accountability, including collaboration across teams and ongoing improvement initiatives. A strong emphasis on stakeholder communication and KPI tracking is required.

Qualifications

• Bachelor's degree with 5 years in consultative professional services sales, delivery or project coordination, OR 9 years in related roles.

Responsibilities

• Support development and maintenance of relationships with key client stakeholders and internal CDW partners.
• Understand client business objectives and align services solutions.
• Participate in account planning activities and client-facing discussions as needed.
• Assist with defining project scope, timelines, and resourcing plans.
• Coordinate across multiple services practices to support engagement execution and resource alignment.
• Partner with sales, pre-sales and project managers to support services engagements.
• Track engagement KPIs related to delivery performance, client satisfaction and financial outcomes.
• Provide updates to internal stakeholders on engagement status, risks and opportunities.

Skills

Communication

Collaboration

Problem-solving

Travel readiness

Education

Bachelor's degree

Job description

Description

Job Summary:

The Professional Services Manager (PSM) is responsible for supporting the successful execution of professional services engagements within assigned accounts, segments, or regions. This role partners closely with sales professionals, integrated technology teams, delivery resources, and clients to understand business needs and align services solutions that drive customer outcomes. The PSM contributes to end-to-end services engagement execution, ensuring services are delivered on time, within scope, and aligned to quality and financial expectations.

What you will do:

• Support development and maintenance of relationships with key client stakeholders and internal CDW partners.
• Gain understanding of client business objectives, challenges, and expectations to help align services solutions.
• Participate in account planning activities and client-facing discussions as needed.
• Support preparation and execution of client business reviews.
• Support the delivery lifecycle of professional services engagements, including consultation, service design, implementation, and support.
• Assist with defining project scope, timelines, and resourcing plans.
• Coordinate across multiple services practices to support engagement execution and resource alignment.
• Partner with sales professionals, pre-sales consultants, and project managers to support services engagements.
• Participate in coaching, feedback, and continuous improvement discussions to strengthen services sales and delivery execution.
• Collaborate with pre-sales and delivery teams to support development of services solutions aligned to client needs.
• Support documentation, standardization, and alignment of service offerings with established best practices.
• Track engagement KPIs related to delivery performance, client satisfaction, and financial outcomes.
• Provide updates to internal stakeholders on engagement status, risks, and opportunities.
• Monitor services financial performance within assigned accounts and escalation variances as appropriate.
• Understand billable utilization targets and support CDW-first delivery strategies.
• Identify potential delivery risks and support mitigation planning.
• Escalate issues that may impact delivery timelines, scope, or client satisfaction.
• Identify potential opportunities for additional services within existing engagements.
• Partner with sales teams to support services expansion discussions and solution positioning.

What we expect of you:

• Bachelor's degree and 5 years of experience in consultative professional services sales, delivery, or project coordination roles supporting client engagements OR 9 years of work experience in consultative professional services sales, delivery, or project coordination roles supporting client engagements.
• Experience supporting technology services engagements.
• Demonstrated ability to support moderately complex technology projects aligned to business objectives.
• Ability to understand client needs, contribute to client discussions, and support trusted advisor relationships.
• Ability to participate in discussions related to delivery issues, risks, and escalations with guidance from senior leaders.
• Experience supporting project plans, schedules, and execution activities.
• Strong communication and collaboration skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Analytical and problem-solving skills with a focus on client success.
• Ability to influence through collaboration and partnership.
• Willingness to travel up to 25% or as needed.
• Experience working in cross-functional team environments is a plus.
• PMP or services-related certifications is a plus.
• Consulting or enterprise client exposure is a plus.

Pay range: $121,450 - $170,010 depending on experience and skill set
Annual bonus target of 25% subject to terms and conditions of plan
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials

CDW is committed to being an AI-fluent organization

We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances-not replaces-human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do-it's how we do it. At CDW we act as one-building trust, speaking candidly, and working together to achieve more. We play to win-focusing on what matters most and delivering for our customers. And we think forward-staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees-working together to solve complex challenges and deliver real impact for our customers and communities.

As a fullstack, fulllifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.