Professional Services Delivery Manager

Stripe; United States; Hybrid; USD 198,500 - 297,800; Full time

Benefits offered by this job

Equity

401(k) plan

Medical benefits

Wellness stipends

Job summary

A leading financial technology firm is seeking a Professional Services Delivery Manager to lead a team and engage with complex users. The role involves overseeing operations, managing client relations, and ensuring project success. With a salary range of $198,500 to $297,800, this full-time position offers hybrid work options and requires strong communication and leadership skills. Ideal candidates should have 3+ years in client-facing roles with experience in account management and project management.

Qualifications

• 3+ years leading client-facing Professional Services teams.
• Experience in account management and selling professional services.
• High-quality communication skills for technical concepts.

Responsibilities

• Oversee day-to-day operations of the Professional Services team.
• Engage with key customer and Stripe contacts to resolve issues.
• Optimize team utilization and manage project coverage.

Skills

Client management

Team leadership

Project management

Analytical skills

Communication

Job description

Join to apply for the Professional Services Delivery Manager role at Stripe.

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team

Stripe builds the most powerful and flexible tools for running an internet business. We handle billions of dollars each year and enable hundreds of thousands of users around the world to scale faster and more efficiently by building their businesses on Stripe. The majority of US internet users have purchased something from a Stripe user in the past year.

To further this important mission, we are seeking a Professional Services Manager to lead a team of high‑performing Implementation Consultants. The Professional Services team partners with Stripe’s largest and most complex users to guide them through the integration process and bring them live on Stripe.

What You’ll Do

Managers at Stripe focus on our largest and most complex users and are responsible for the end‑to‑end process of scoping, selling, and managing the professional services provided to those users. You’ll inspire & motivate individual development and career growth and develop and execute the long‑term strategy and vision of the Professional Services team. You’ll also be tasked with being able to identify, develop, launch, and execute to completion strategic and operational initiatives designed to uplevel the team’s capabilities.

Responsibilities

• Oversee and guide the day‑to‑day operations of the team, including staffing, metrics, reporting, team management, and engagement sponsorship.
• Serve as engagement sponsor, ensuring projects are on track; engage with key customer and Stripe contacts as needed to resolve issues and drive progress.
• Partner with other managers and Professional Services teams to optimize team utilization and project coverage.
• Review pipeline for upcoming projects and manage headcount and staffing accordingly.
• Actively source and recruit diverse talent to grow the team.
• Collaborate with Stripe Sales, Customer Success, Technical Account Managers, and Solution Architecture teams to iteratively align with user requirements.
• Work with Stripe account teams and Stripe users and prospective users to present the value of professional services; identify, qualify, and scope professional services, and negotiate scope of work between users and Stripe.
• Partner with Stripe Product and Engineering to elevate and resolve issues and incorporate user feedback and requirements into Stripe’s product development cycle.
• Identify, capture, and promote best practices, tools, and tactics to enable faster and broader adoption of Stripe products.
• Create a collaborative work environment that fosters diversity, autonomy, transparency, innovation and learning while holding a high bar for craftsmanship.

Who You Are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 3+ years of experience leading and managing client‑facing Professional Services (or equivalent) teams.
• Account management roles with experience leading technical and implementation resources and scoping/selling professional services to existing and new users.
• High‑quality communicator; able to communicate (verbally or written) complex and technical concepts to both technical and non‑technical audiences.
• Proven ability to operate in a collaborative cross‑functional team environment, providing thought leadership to drive consensus and reach decisions.
• Strong analytical and project management skills.
• Demonstrated mentorship capabilities.
• Ability to operate and execute in a highly ambiguous, fast‑paced dynamic environment.
• Energy, enthusiasm, and passion for making customers successful and driving individual and team growth.

Preferred Qualifications

• Experience working with enterprise clients in the Professional Services space at a fast‑paced technology‑focused company.

Hybrid Work at Stripe

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).

In‑office expectations: Office‑assigned Staff spend at least 50% of the time in a given month in their local office or with users. This balances collaboration and flexibility.

Remote work: A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on‑sites, meet‑ups, and events, our expectation is that you would regularly work from home rather than a Stripe office. Stripe does not cover relocation costs. We encourage you to apply for roles that match the location where you currently live or plan to live.

Pay and Benefits

The annual US base salary range for this role is $198,500 – $297,800.

Additional benefits may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Project Management and Information Technology

Industries

Software Development, Financial Services, and Technology, Information and Internet