Professional Services Delivery Manager

Check Point Software; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Check Point Software is seeking a Professional Services Delivery Manager to lead a team of consultants, drive project delivery with high expertise, and maintain exceptional client relationships. The role focuses on optimizing service offerings, mentoring consultants, and contributing to strategic capabilities within a dynamic cyber security environment.

The ideal candidate combines strong leadership with excellent communication and a proven track record in delivering complex professional

Qualifications

• Experience leading a team of technical consultants or engineers.
• Strong project management and quality control skills.
• Excellent leadership and customer service skills.
• Good resource planning and team training abilities.

Responsibilities

• Manage a team of consultants to deliver projects with high expertise and timely delivery.
• Maintain strong customer communication and ensure high customer satisfaction.
• Develop and improve service delivery processes and training for consultants.
• Recruitment and hiring support for consultants as needed.
• Proactively improve project delivery reporting and escalation handling.

Skills

Team management

Customer service

Project management

Resource planning

Leadership

Communication

Education

Bachelor's degree

Tools

Check Point products

Job description

Why Join Us?

At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.

Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.

This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.

We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.

What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.

If you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.

Key Responsibilities

• The Professional Services Delivery Manager supports the organization by managing a team of consultants. Creating and executing of efficient personnel management plans is the primary responsibility for the Delivery Manager. Assist in improving existing project delivery processes and procedures, maintaining a high-level of customer satisfaction, improve technical and soft skill training for the consultants and help in hiring new candidates.

This position focuses on finding and implementing practical ways to enhance our service offering. Manage the team to delivery projects with a high level of expertise, in a timely manner, providing the highest value for our customers, and maintaining good communication throughout the delivery process.

• Create and execute efficient personnel management plans
• Keep consultants utilization at a high level to meet annual objectives
• Improve the skills of our Professional Services consultants
• Maintain and increase the technical certification of the consultants on the team
• Maintaining a good relationship with all customers
• Strive to continuously improve our current service offerings
• Help develop additional service offerings to enhance our value
• Manage customer escalations
• Always strive to improve the project delivery process and reporting structure
• Have 1:1 meetings with your consultants
• Identify challenges, current and future needs with skills, promotion, and role changes
• Be a key player by sharing your opinion and thoughts on management discussions
• Be proactive and innovative
• Help with consultant recruitment and hiring

Qualifications

• Experience in managing a team of technical consultants or engineers
• Strong customer service, project management, and quality control skills
• Good resource planning skills
• Excellent leadership and customer service skills
• Strong teamwork skills and attention to details
• Experience with Check Point products is preferred
• Bachelor’s degree is a plus
• Good experience using standard business applications and software
• Ability to manage conflicts and have better decision-making skills
• Capacity to train team members
• Excellent verbal and communication skills
• Must be eligible to work in the US without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Disabled