Professional Services Consultant - EPM

Palo Alto Networks; Boston (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Palo Alto Networks is seeking an experienced professional to lead complex enterprise deployments of the Idira EPM solution, architect rollout plans, and advise on security requirements. This remote role supports customers across geographies, collaborating with internal teams to ensure successful implementations.

You will bring a bachelor's degree in CS or InfoSec, 2+ years deploying endpoint software, and strong networking, information security, and scripting skills.

Qualifications

• Bachelor's degree in computer science, information security, or a related field.
• 2+ years deploying Endpoint enterprise software.
• 2+ years in technology implementation or consulting.
• Knowledge of networking, systems administration, and information security.
• Experience with Windows, UNIX/Linux, and macOS.
• Strong verbal and written communication skills.
• Familiarity with OIDC, SAML, HTTPS, and UAC.
• Creative problem solving in critical situations.
• Ability to manage independent tasks and meet deadlines.
• Prior experience with Palo Alto Networks solutions, cloud workloads, and endpoint management preferred.
• MS AD knowledge required; AAD preferred.
• REST API, JavaScript, and PowerShell scripting preferred.

Responsibilities

• Lead complex enterprise deployments of the Idira EPM solution through deployment, configuration, and management.
• Design and architect EPM rollout to meet customer security requirements.
• Advise customers on how to satisfy business requirements with EPM policies.
• Demonstrate understanding of enterprise endpoint and privileged management.
• Develop and maintain positive customer relationships.
• Broker communications between customer and Palo Alto Networks internal teams.
• Resolve customer escalations while maintaining expectations and ensuring satisfaction.
• Assist with design, architecture, and planning documentation.

Skills

Endpoint deployment

Networking basics

Systems administration

Information security

Windows

UNIX/Linux

macOS

Communication

OIDC/SAML/HTTPS

Scripting (PowerShell/JS/REST)

Education

Bachelor's degree in CS/InfoSec

Job description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Responsibilities

Job Summary

• Lead complex enterprise deployments of the Idira EPM solution through deployment, configuration, and management


• Design and architect EPM rollout to meet customer security requirements


• Advise customers on how to satisfy business requirements with EPM polices


• Demonstrate a strong understanding of enterprise endpoint and privileged management


• Develop and maintain positive and productive customer relationships


• Broker communications between customer and Palo Alto Networks’s internal teams


• Resolve customer escalations while maintaining correct expectations and ensuring customer satisfaction


• Assist with initial drafts of design, architecture, and planning documentation

Requirements

• Bachelor's degree in computer science, Information Security, or a similar discipline


• 2 or more years of experience in a technical role deploying Endpoint enterprise software


• 2 or more years of experience in a technology implementation or consulting role


• An understanding of networking, systems administration, and information security


• Experience with Windows, *NIX and macOS operating systems


• Well-organized with the ability to manage multiple projects, schedule meetings, work independently, and have strong verbal and written skills.


• Demonstrable knowledge of Information Security and Network Architecture concepts including OIDC, SAML, HTTPS, and UAC


• Be a creative problem solver with out-of-the-box thinking in critical situations


• Ability to keep track of independent tasks and ensure accurate completion


• Previous experience with Palo Alto Networks’s solutions, cloud workloads and endpoint management are preferred


• MS AD knowledge is required, and AAD experience is preferred


• REST API, JavaScript and PowerShell scripting experience is preferred

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

• /yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.