Professional Services Consultant

Bitsight; Boston (MA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible time off

401(k) plan

Job summary

A cybersecurity risk management leader in Boston is seeking a professional to support client programs, manage KPIs, and develop executive reports. Candidates should have 3-5 years of client-facing experience and excellent communication skills. This full-time position offers a salary of $75,000 to $90,000 along with competitive benefits.

Qualifications

• 3–5 years of experience in client-facing roles.
• Eagerness to learn about Cybersecurity and Third-Party Risk Management.
• Ability to explain technical concepts to non-technical stakeholders.

Responsibilities

• Support and operate clients’ Bitsight programs.
• Manage client programs to meet KPIs.
• Develop executive-level reports and presentations.

Skills

Client-facing experience

Project management skills

Communication skills

Analytical thinking

Tools

Salesforce

Google Suite

Job description

Overview

Direct message the job poster from Bitsight

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss. Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

We invented the cyber ratings industry in 2011. Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote.

Responsibilities

• Directly support and operate clients’ Bitsight programs, as jointly defined with each client
• Manage client programs to meet Key Performance Indicators (KPIs) set by client leadership
• Serve as the primary day-to-day point of contact for assigned clients
• Collaborate with internal team members to: troubleshoot and resolve product/service issues; report on engagement progress; work cross-functionally with Customer Support, Sales, and Product teams
• Develop executive-level reports, materials, and presentations
• Set follow-up actions and communicate regular updates on active findings to all stakeholders
• Complete risk assessments in accordance with client requirements and internal best practices
• Become a power user of Bitsight products, services, and capabilities

Requirements

• 3–5 years of experience in client-facing roles
• Eagerness to learn about Cybersecurity and Third-Party Risk Management (TPRM)
• Proven track record in consulting, customer success, support, or sales with strong project management skills
• Ability to explain technical concepts to non-technical stakeholders
• Capable of following basic troubleshooting procedures
• Excellent verbal, written, and interpersonal communication skills
• Strong planning and organizational abilities
• Preferred experience or knowledge in: TPRM, CISSP certification or similar cybersecurity/information risk fields, Salesforce and Google Suite, remote collaboration and teaming tools

Diversity. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company\'s inclusive culture as we apply to serving our customers\' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you’re feeling excited about the job description you just read. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in Bitsight’s mission and can contribute to our team in a variety of ways.

Additional Information for United States of America Applicants:

Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [e-mail]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

Qualified applicants with criminal histories will be considered for employment consistent with applicable law.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.

The anticipated hiring base salary range for this position is US$75,000 to $90,000 annually for US-based employees. This range reflects the minimum and maximum target for new hire salaries for the position across all US locations, is based on a full-time work schedule, and is Bitsight’s good faith estimate as of the date of this posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. In addition to base salary, this role is eligible for participation in a bonus or commission plan and an equity grant. Bitsight also offers a competitive benefits package, including but not limited to medical, dental, and vision insurance; paid parental leave; flexible time off; a 401(k) plan with employee and company contribution opportunities; life and disability insurance; and tuition reimbursement.