Professional Services Associate

LogicGate; Seattle (WA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

Annual holidays

Health benefits

Mentorship program

Job summary

LogicGate, a leading AI GRC platform, seeks a Professional Services Associate to support bespoke customer engagements, delivering custom Risk Cloud configurations and tailored GRC workflows.

You will build hands-on platform expertise, collaborate with senior team members, and use embedded AI tools to accelerate documentation and project execution.

This role requires on-site presence in Chicago or Bellevue and offers growth through certifications and a comprehensive Total Rewards package.

Qualifications

• 2+ years in professional services, technical implementation, SaaS support, or consulting.
• Strong attention to detail with ability to document requirements and track commitments.
• Excellent written and verbal communication for internal and client stakeholders.
• Curiosity to develop deep expertise in Risk Cloud and GRC standards.
• Willingness to travel for on-site customer engagements.

Responsibilities

• Configure Risk Cloud applications and workflows per customer requirements.
• Track project time and provide status updates to stakeholders.
• Lead customer-facing sessions and document clear configuration deliverables.
• Leverage AI tools to accelerate documentation and daily tasks.
• Complete platform certifications and trainings to advance domain knowledge.

Skills

Professional services experience

Technical implementation

SaaS support

Consulting

Education

Relevant degree

Tools

ServiceNow

Salesforce

Jira

Job description

LogicGate® is the leading AI GRC platform for the Enterprise, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Built to provide a centralized view of risk and compliance, with AI intelligence woven into the platform's core, LogicGate delivers real-time insights and actionable data to help drive current business decisions, with the flexibility to scale alongside evolving business needs. Recognized as a Leader in the GRC Market, LogicGate continues to further solidify its position as a best-in-class platform.

Excited about LogicGate but not familiar with GRC?

• GRC stands for Governance, Risk, and Compliance
• GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law.
• The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.

Professional Services Associate

Location: Bellevue, WA or Chicago, IL

At LogicGate, we recognize that exceptional talent comes in all shapes and forms, and that there is no such thing as a 'perfect' candidate. The qualifications below represent the core competencies, skills, and experiences that align most closely with the day-to-day responsibilities of this role - if you don't check every single box and are excited about this work, we still highly encourage you to apply.

About The Role

As a Professional Services Associate, you will support bespoke customer engagements that go beyond standard implementation to deliver custom Risk Cloud® configurations, tailored GRC workflows, and actionable technical deliverables. As a key member of the Professional Services team, you will build hands-on platform expertise, expand your domain knowledge, and leverage cutting-edge tools, including embedded AI capabilities, to help customers maximize their investment in Risk Cloud from day one.

What You’ll Do

• Application & Workflow Configuration: Develop deep working knowledge of Risk Cloud to build hands-on Risk Cloud configurations and custom application workflows based on documented customer requirements and defined project plans.
• Project Accountability & Time Tracking: Track and log project time accurately across engagements while proactively communicating progress, blockers, and status updates to internal stakeholders.
• Customer Interaction & Documentation: Participate in and lead customer-facing working sessions alongside senior team members, capturing precise requirements and producing clean configuration documentation.
• AI & Workflow Efficiency: Utilize modern AI tools and automated utilities to streamline documentation drafting, summarize meeting notes, and accelerate daily task execution.
• Continuous Skill Development: Complete assigned platform certifications and functional training modules to advance your technical proficiency within the Professional Services career track. While building core domain competency in GRC concepts, risk management, and compliance frameworks in support of client requirements

What You Bring

• Relevant Experience: 2 years of experience in professional services, technical implementation, SaaS support, or consulting—or a relevant degree with a demonstrated interest in enterprise SaaS and risk management.
• Precision & Organization: High attention to detail with proven ability to document requirements accurately, track commitments reliably, and ask clarifying questions before making assumptions.
• Clear Communication: Strong written and verbal communication skills to summarize technical discussions, author deliverables, and communicate project status to internal stakeholders.
• Technical Aptitude: Curiosity and eagerness to develop deep expertise in Risk Cloud configuration, platform mechanics, and GRC domain standards.
• Flexibility for On-Site Engagement: Willingness and ability to travel as needed for customer on-sites, team planning workshops, and company gatherings.
• AI Literacy & Curiosity: Comfort utilizing AI-assisted tools to accelerate research, organize project inputs, summarize requirements, and drive daily operational efficiency.

Nice to Have

• GRC & Compliance Exposure: Prior coursework, internship experience, or exposure to GRC, risk management, internal audit, or regulatory compliance standards.
• SaaS Platform Experience: Experience configuring, supporting, or administering enterprise cloud applications such as ServiceNow, Salesforce, Jira, or comparable software.
• Consulting Delivery: Experience participating in structured customer project engagements involving defined scopes, project timelines, and deliverable handoffs.

The anticipated base salary range for the role is $70,000 - $80,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

Office Location

This role is required to be based in our Chicago HQ or Bellevue office. We believe in-person collaboration strengthens how we support our customers and our teams.

Total Rewards

We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace.

In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays.

Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program.

Our Culture

At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with.

We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work.

We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture.

LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes.

We are proud to have been recognized as a top workplace by Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition.

Learn more about our culture here.