Professional Service Engineer

Socket.dev; Houston (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

Weatherford in Houston is seeking a Professional Service Engineer to deploy SCADA and production optimization software for Oil & Gas customers. You will install, upgrade, and configure systems, build dashboards, and provide custom integration using scripts and documentation.

The role requires troubleshooting hardware/software, understanding Weatherford products from a user perspective, and training users on system usage.

Qualifications

• SQL Server experience and management
• Enterprise deployment in Microsoft environments
• C# and PowerShell development
• ETL tooling experience
• Application integration
• Open-source analytics exposure
• Software support experience
• Hardware/software troubleshooting
• Windows Server knowledge
• Windows development environment familiarity
• Web security, authentication, and authorization
• Batch scheduling and utilities customization
• Windows OS administration and support
• Oil & Gas industry experience in Production/Artificial Lift
• Valid driver's license
• SCADA protocols (MODBUS, OPC, MQTT)
• RTUs and PLCs configuration/troubleshooting
• RESTful APIs familiarity

Responsibilities

• Install, upgrade, and configure SCADA and production optimization systems.
• Build screens, workflows, and reports to support operations.
• Provide custom solutions and system integration using scripts and docs.
• Troubleshoot product issues and coordinate with Development for fixes.
• Understand Weatherford’s SCADA and Production Optimization products from a user perspective.
• Troubleshoot SCADA hardware and radio communications issues.
• Train users in system usage and administration.
• Perform other duties as assigned by supervisor.
• Maintain high quality standards across activities.
• Assist field teams with software upgrades and configurations.
• Ensure governance, security, compliance, and HSE adherence.
• Pursue continual health, safety, and environmental improvements.
• Demonstrate safety leadership and compliance with Weatherford policies.
• Maintain quality focus across business areas and seek improvements.
• Interact with customers to troubleshoot product issues.
• Support third-party application rollouts as needed.
• Maintain clear communications with stakeholders.
• Communicate expectations and responsibilities to team members.
• Promote financial responsibility and adhere to budgets.

Job description

Job Summary

The Professional Service Engineer - Production & Automation Softwareis responsible for the deployment of software solutions to Oil and Gas customers.

Roles & Responsibilities

• Install, Upgrade, and configure SCADA andProduction Optimization Systems.

• Build Screens, Workflows, and Reports to support customer operations and SCADA hardware.

• Provide custom solutions,utilities and system integration using scripts along with procedural documentation and relevant reports.

• Perform root-causeanalysisof problems reported by debuggingprogram/scripts, and if necessary, correct them or report them toDevelopment.

• Gain a firm understanding of Weatherford’s SCADA and Production Optimization Products and how it works from the userperspective.

• Able to troubleshoot issues related to SCADAhardware andradio communications

• Train users in system usage and administration.

• Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.

• Work assignments carried out to the highest quality level.

• Help field support/clients with upgrading and configuring software.

• Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company’s Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company’s Rules to Live By

• Places Quality, Health & Safety,Security and protection of the Environment as core values while never intentionally placing employees, our processes,customers or the communities in which we live and work at risk

• Seeks continual improvement in Health, Safety, Security & protection of the Environment,taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations

• Supervisors & Managers shoulddemonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises

• Responsible for being familiar with the Company's Quality policies and takes an active role in the compliance and improvement of Weatherford’s Management System

• Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement

• Interact with customers to understand and troubleshoot product issues.

• Support for third party application rollout based on business needs

• Maintains effective communications with all key stakeholders both internal and whereappropriate external

• Supervisors & Managers should clearly communicate expectations,roles and responsibilities to their reports

• All employees have an accountability to the organisation to be financially responsible whether theyare in charge of a function budget or simply their own expenses

• Costs incurred should be within approved budget, processed within agreed time frames & following the relevant financial policy and procedure

• Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance their knowledge,skills and experience

• Employees should engage on a regular basis with their line manager to discuss their personal performance,objectives and opportunities to enhance their skills and experience to support their career potential

• Supervisors are expected to activelyengaging their employees to support talent management through Weatherford’s performance management process, including but not limited to talent assessments, succession planning & regular coaching opportunities

• Supervisors should collaborate with Human Resources & Training Development to drive strategies for the recruitment & retention of key personal & to foster an environment that supports the attraction & retention of a high performing talented workforce

• Demonstrates leadership, ethicalbehaviour and adherence to Weatherford standardsat all times

Skills & Education

• SQL Server Management Experience.

• Experience in deploying and debugging Enterprise software in Microsoft Environment

• Excellent debugging /knowledge of: C#, SQL, Powershell

• Experience withETL techniques and tools.

• Experience in integrating applications.

• Exposure to Open-Source Analytics.

• Exposure to Software support.

• Experience in similar role troubleshooting and diagnosing problems with hardware and software.

• Microsoft Server OS knowledge

• Knowledge of Windows programming environment.

• Knowledge of Web Security,Authentication and Authorization.

• Enhance or make custom changesin existing utilities, batch scheduling.

• Windows OS administration and support.

• Experience in Oil and Gas Industry – Production, Artificial Lift.

• Valid driver’s license.

• Experience in SCADA, protocols such as MODBUS, OPC, MQTT, etc.

• Experience in RTUs, PLCs, communicationconfiguration and troubleshooting.

• Familiarity with RESTful APIs and we

About Us:

Weatherford is a leading global energy services company. Our world-classexpertspartner with customers tooptimizetheir resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.

When you join Weatherford, you instantly feel connected to something bigger – a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other’s successes, grow together, and learn from each other constantly. Individually, we areimpressive. Together, we are unstoppable. We are One Weatherford.Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.